based on 36814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great results
You were able to get our carpets done quick. Great job! Thank you
I always recommend ZeroRez. I think they have knowledgeable technicians and they try to accommodate you according to your schedule.
That level of customer service is appreciated.
Your services get the job done and your personnel are reliable.
Service. Attention to detail. Non toxic.
Excellent work! We couldn’t be happier with the results!
Too many changes to cost and stair cost is too much. Not happy with job. There were only 2rooms done and the 100 sq granite. Said stairs were no longer the cost of room and wouldn't even do the lower six steps for same room owed. Didn't like the work, didn't do a good job last time either.
We loved the previous employee who cleaned our carpet. Not so happy with our recent erxperience. We still see dark areas on the master BR area and the Middle Br.
Technicians were great. They did a great job. Never had my carpets come up so Bright. Very very pleased .
Kind courteous and job done well.
Great Service. Great employee representatives. Always on time
and the end result isxalways the
same...Extraordinarily Clean Carpets.
The tile in the upstairs bathroom was cleaned as well as the grout. The majority of the grout is not clean. I think a better job should have been done. Very disappointing.
The bathroom downstairs has a walk- in shower that has tile on the walls. That was cleaned as well as the floor. Also, we have carpet in the family room which was cleaned and it looks great.
Good job, on time, good communication from employee
Wow, my carpet looks really nice. The gentleman that cleaned my carpet was so respectful. He called me before coming to see if he could come earlier than scheduled. (Which was great). He even gave me some helpful tips to keep my carpet cleaner. I will be scheduling an appointment again in 6 months.
Customer service; polite and friendly
Our technician did an excellent job - he was courteous, quick, and thorough. Our baseboard was damaged, which he acknowledged and noted on our order. However no one has contacted us to address.
Doing a better job at getting stains out of carpet
My service technician, Tracy, is extremely knowledgeable. He is very open and upfront about the pricing of the service and does a wonderful job. Our carpets have never looked better thanks to him! They are staying very fresh as well due to the protectant. We are beyond impressed with him and ZeroRez as a company.
professional and refreshed carpets!
At day of service, I was quoted a price of $212.00 to clean our tile floors. I told the employee that I heard a commercial on the radio for 100 Sq ft of tile cleaned for free. He said he wasn't aware of any such discount, neither from a commercial or the company. I agreed to the price of $212.00 and no more. I questioned him several times about the price being the FINAL total. He reassured me that it would be. At time of payment, he gave me the bill totaling $224.00!!! $12.00 dollars more, and he himself really didn't know why! You lost a customer.
Incredible work. Very professional.
Fast, courteous and efficient.
Fast and amazing! Our house feels fresh again
The guys were very good and nice! Will was one of the names of the employees and the other name I don't remember but he was very tall !
They did a great job!
T.J. was great! He got our carpet looking almost new!
Easy to work with
Cleaner did a good job and was very friendly.
Great service
Carlos A. & his coworker did an EXCELLENT JOB on cleaning my carpets!!! I am extremely pleased with the outcome! I will most definitely recommend ZeroRez to all of my friends & family!
Great prices, quick responses, always available when I need them. Quality work!
Price, professional and punctual.