based on 40000 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I know that it’s hard to estimate costs prior to the tech arriving and inspecting but I’d recommend either not providing an estimate or getting more information from the client so you can provide a better estimate. What I received and what I paid was quite a bit of a difference.
Great service with great pricing
Very Professional in presenting the coverage of the rooms and chairs cleaned. Kept me updated on product that was being used in cleaning.
Very professional, prompt and we were happy with the results. We highly recommend them and will be using them in the future in our new home.
Tech Ethan is the best on your team. I know, been using you all for years.
The were easy to work with and took care of everything at all 3 locations.
The carpets looked good and the service was within a timely manner.
I've used your product & services 3 times and am very satisfied with both. Your representatives have always been courteous and professional which in this day and age I appreciate very much!!
Professional staff… delivering excellent results
Great product and service, TJ is a great rep. He made it effortless!
I was charged 3x the price offered by tech to deep clean pet stains. I was misquoted the additional bio treatment as being $35 per house not per pet stain. Further more I had to barter with tech to remove the $100 fee if he needed to use the portable system. He then retaliated by triple charging for pet stains and did not use blue light to expose any other stains I did not know location of. The call center refused to offer a price deduction.
My carpets now smell worse than before since he steamed surface of untreated pet stains.
Being on a fixed income is hard, especially when you entrusted care to chosen business and still left with unclean carpet & stress
Friendly and fast service, did a great job! No issues at all!
First I must say the man that cleans my rooms he did a great job
Good job guys are awesome
I was 100% satisfied with the job zerorez did. They exceeded my expectations and I will recommend them to friends.
I really like Zerorez because the techs are thoroughly trained and very friendly. Victor was very professional and very thorough.
I like that there are no chemicals used when you clean rugs. However, you are more expensive. I would think less chemicals means less cost, but in your case it means more cost.
Excellent cleaning of my carpet and runners. They look like new! The technician was polite and well explained every step of the process! I definitely will use Zerorez again. Thank you!
Always professional, on time and thorough
Ricardo went above and beyond to make us satisfied with our carppet cleaning! I will not use any other company!
on time decent price quality work
they are reliable ... they come on time, do the job and don't try to sell me anything!
It was a very thorough cleaning!
Very nice customer service on the phone, great way to start. :) very patient with scheduling.
The tech person, Theo, was so kind and accommodating. He explained everything very clearly, which was helpful.
I REALLY like the clean products used.
A tad costly, but such is life.
Their staff is wonderful and courteous
Very professional. Nice job in cleaning carpet.
Cleans without soapy suds and dries quickly.
Easy scheduling, Efficient and workers very professional.
The fact that I can easily and confidently give a recommendation to this place and know that whoever I send this way will be completely satisfied. Daniel was the service tech and without a doubt my expectations were beyond smashed. I’ll definitely be back for future services. 10/10 without hesitation.
Quick response to my request for carpet cleaning. Excellent service!