based on 39611 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cleaning:
I’d been putting off carpet cleaning for far too long, and with light beige carpets that show everything, it was overdue. When Will showed me the “before and after” in our high-traffic area, I actually gasped—the difference was unbelievable. The carpet looks beautiful now and feels soft underfoot—not crunchy, no chemical smell, just clean. We also had our primary bedroom and sectional cleaned (no small feat with four cats), and both came out fantastic. Everything smells fresh without that overpowering “cleaning product” scent.
Customer Service:
Will was training Matt during our appointment, and I couldn’t help thinking that Matt was lucky to be learning from the best. Will answered every question thoroughly, gave honest appraisals of what needed to be done, offered services without being pushy, and ultimately delivered an amazing result.
Price:
I’ll admit—it was more expensive than I expected. But honestly, it was worth every penny. The house feels brighter, fresher, and more inviting, and walking barefoot on the carpet is actually enjoyable again. Sometimes quality costs more, and this was absolutely worth it.
Overall:
I’ll definitely use Zerorez again, not only for the results but because I feel I can trust the company—and that trust came directly from the professionalism and care Will showed.
Extract the water! My carpet was WET till the next morning
The pitch on social media. Semi thorough workmanship
They do a good job and my carpets look nice.
Everything was fine. i've already given a good review.
Timely, courteous, willing to resolve problem without complaint.
Best carpet cleaning we have ever had. We do it every six months but this time it was a superb job. Kudos to the technician.
Prompt and great clean job done
I love Zerorez because it pet friendly and doesn't leave a residue and dries fast .
Great service!!!
I love the fact that there are no soaps used during the cleaning process. The technician that serviced our home was professional, prompt and very informative regarding our carpet maintenance. I highly recommend Zerorez to anyone looking to get their carpets and/ or upholstery cleaned.
⭐⭐⭐⭐⭐
Customer service excellent and knowledgeable and thorough cleaning. The floor was cleaned excellently.
Our Serice Tech was so pleasant to converse with and to make sure we liked everything that he did.
Angel always does a great job!
The product took out several pet accident stains. And the technician was personable & suggested several tools to make my cleaning easier.
Great Tech good personality and did a great job
associate was on site in a timely manner, and the service was great service keep it up
We are very pleased with the services provided by Braden when he arrived at our house on time. He was very professional while he cleaned our carpet and explained what areas needed extra attention. When he was finished with cleaning the carpet he explained how long before we could walk on the carpet. He is a good employee representing Zerorez very well. A job well done!
Ed Last name removed, Homeowner
Courteous & polite. Careful with his job .
Once again we were extremely happy with our Zerorez experience. Prompt, friendly, and professional. Excellent!
I was very satisfied with the carpet cleaning. Will did a great job, he’s a very nice guy.
Brayden was friendly, very professional, did a fantastic job on our carpets. We have used Zerorez alot of times, but I have to say this has been the best service so far
The young man who did the work was wonderful! However the person who took my call and did the sheduling did not inform the the man who did the work of what I wanted done. The person who tool my call and scheduled the work did not give me an accurate price. The phone person needs to be retrained. I was not happy when I had to,pay more than previously quoted.
Daniel was very efficient, knowledgeable and courteous. I’ll definitely request him again in the future and recommend him to others.
The technician was efficient, friendly and professional. I will keep his name for next schedule. Highly recommend the service.
Efficient use of my time
For the first time I was disappointed.Your technician was in here for then fifteen minutes also, he left a spot on my stairway. Where is liquid dripped it on to the carpet and left it stained. I was hoping maybe you'd be able to send another technician to do the job
Name removed
Phone number removed
Safety hazard increased falls ;
Carpet left wet and crunchy, with areas of demarcation where service was not provided;
*Excessive fees :excepted < $300, exceeded to > $700, For less than 90 minutes!
Technician kept on shoes after going in and out outside floors
Technician observed multiple times texting on the phone: not working
Company offer re-service instead of refund of initial payment: Measure of resolve office manager stated “ I can tell you now he will not issue a refund “ We are a 4.9 rated company “! As a customer I would not have been subjected to less than satisfactory experience neither forced to accept a redo over a full or partial refund is most egregious from a company with an alleged 4.9 customer rating.
Mikel did a suberb job. He is professional, polite, thorough, explained exactly what he was going to do and did it.
Great service and excellent job!
Such courteous and efficient service. Took his time to do a great job on heavily trafficked areas. But everything was done quicker than I expected.