based on 36804 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Well, Tracy wanted to make sure the job was done correctly. And that I was satisfied.
Thank you Tracy
Service was friendly and quick. Carpet looks great.
Excellent Servise
Steven P was amazing!!
Techs went above and beyond
Technicians were friendly and respectful of property. They did a great job cleaning the carpets and were quick.
The service seemed to be very rushed. It only took about 30 minutes, there were only two room, and he didn't do the stairs. Usually, I get great service and results from zerorez. This time I paid to have my sons apartment carpets cleaned, and he was a little disappointed.
No soap. Clean carpets.
The service techs were great. Very helpful. Products are very good.
Steven was very knowledgeable, professional, polite, honest and courteous! Can’t ask for a better associate to clean my home! Steven and Alyssa did an outstanding job cleaning the carpet in my home. Steven explained the cleaning process clearly and all the promotions that were available but did not pressure us to add more services. I feel very comfortable with both Steven and Alyssa in my home. Great job & I will definitely have both of them clean my carpets again. Thank you Steven and Alyssa!!
Jesse was polite, professional and answered all my questions. The results exceeded my expectations. Would definitely recommend to family and friends.
Service was quick, excellent quality, and Kanoa was fantastic!
Techs were on time, got the job done. Carpet looks great 👍
Very good service and good product!
Sent via email 11/14/22. Never received a reply
Dear Martha M.,
Good morning, I wanted to reach out in regard to the carpet cleaning service I received on the above date at my home: 7033 Twin Forks peak St. LV, NV 89166.
I have always been happy with your service however, I’m very disappointed with the service I received on 11/2/2 I paid $378.00 for a bedroom, a stairwell and 2 area rugs. The technician performed the work in an hour. That seems a very steep price for one hour of work.
In addition, there was an abundance of overspray on the hardwood border that goes up my stairwell. I didn’t notice it until long after it had dried and it took me a long time to wipe clean each stair of the residue. Fortunately it did not damage my hardwood but, I labored over an hour to get it all cleaned up.
I’m attaching photos of the overspray. This overspray was on both sides of every single stair. No care was taken to wipe it clean. It left a dried-on mess.
Thank you for understanding my frustrations with this very expensive, disappointing service
All good.
I was beyond impressed with the representative's customer service. He did an excellent job on my carpets and was more than accommodating to my needs. I will definitely be using them again.
Michael services was amazing he did such a great job. His customer services was amazing 🤩
Maybe go over the more used areas twice. We found black silt after they left in our great room and had to call back again to get it done.
Major was awesome, great guy. But all stains came right back before it was fully dried. Asked if I wanted a deep treatment which I did not want to do. But if just spray treatment dosent work for any stains then I feel as if the deep treatment should be what you offer right away, I don’t believe 190ish dollars are worth a pray treatment and stains don’t go away.
Very professional and friendly approach and did a great job
Quick and efficient- good job as always
Professional staff, carpet and Tile look outstanding!
NICE JOB WELL DONE
Can’t think of anything I like the sevice
You have great products they do the job and you got great customer service
Fast efficient carpet looks great
I appreciated the whole process. The technicians were friendly and professional. They were very informative. The cleaning process went very smoothly and the results were amazing. The dirty carpet on the stairs looks like new. The tile floors have never looked cleaner. I did not realize the tile was that dirty.
There was no lingering chemical odor, just a pleasant citrus smell that disappeared quickly.
The carpet man was very nice. He explained everything that was wrong with the carpet and what he was going to do to improve it. He left my carpet looking clean and smelling good!
They work!!!