based on 36802 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was great. Thorough, careful,polite and was a pleasure to work with
The tech Ricardo N. did a wonderful job, the carpet looks like new. We will contact Zerorez when the carpet needs cleaned again.
Extremely professional and my carpets look great!
Our rep was an exceptional reflection of your company!
I was concerned about stains in heavy traffic areas, thinking they wouldn't come up. But the tech, Ricardo, recommended using the heavy duty machine for the job. My carpet looks wonderful and is its beige color again instead of dark gray and we couldn't be happier!
Process works well
Clean carpets and upholstery that dry quickly.
Victor and Theo did an excellent job clearning my carpets and tiled flooring. We did a thorough inspection after they were finished. Victor gave me great advice on how to take care of my bamboo flooring, the carpets and tile floors.
As I mentioned from start to finish the customer service was TOPSHELF. I appreciated all their help and knowledge. This process was enjoyed! And I loved the smell of the products used and even though I didn’t own the house I moved out of I really wanted to leave there knowing I gave the owner my best. Lol I am sure they don’t care but I did. It was a pleasure Martha and Derrick! You both Rock!!
Technician, Major G, was on-time, courteous and professional. You can't beat the price and there is no crunchy residue in my carpet. I recommend Zerorez to everyone. I have been using Zerorez for over ten years now. All of my family members use Zerorez because I recommended Zerorez to them.
Steve did a wonderful job with the floors and furniture. He is a really nice guy as well. Will use Zerorez again.
The man that came to clean our carpets did an amazing job!!! We’ll definitely use you guys again in the future!!
Used them a few years ago was happy so used them again in new house
My sectional is not clean
The carpet cleaning was excellent but noticed day after during cleaning of walk in closet the younger worker (only one that went in) had to have “stolen” an alarm radio and a black leather men’s purse with contents unknown; a phone call next day to manager seemed to be quite “unperturbed”.
How could he not realize something like an alarm radio would not be missed ?.
The service was great and the rug is the cleanest it’s been since it was installed.
EXCELLENT SERVICE !! JT EXCEPTIONAL TECK. CARPETS LOOK GREAT. 5 STARS
Prompt and was able to remove stain. I thought it was a bit pricey. Did my bedroom and removed the stain in the adjoin carpeted bat.
We are very pleased with our floor cleaning service. We originally only wanted 2 rooms of carpet done but he did an area of tile to show how it would look and there was a huge improvement. We had him do all our tile and it was such a good decision. Our tile is 16 years old it it’s the best it has looked since we moved in. We have had it cleaned before but it did not look this good. Our tech was Steve.
I was charged double what I was quoted over the phone and my baseboards and walls are trashed after I asked him to be careful
Michael and Richie were amazing and their product is superb. I had recently moved into a new home and the construction crews had left the laminate floors a mess. Michael and Richie came in and in an hour my floors were sparkling clean and I didn’t have to worry about chemical smells or the possibility of having any breathing problems. I highly recommend Zerorez
Your service was professional and quick from booking the appointment to the service itself. I was very appreciative that I was called to see if I would be ok with an earlier time due to a cancellation. Major came and cleaned my carpets and was so nice and professional. The price was good and I would definitely recommend your company!
Excellent Communication. Swift with their efforts. Customized each room and soil level.
Lot’s of questions are asked to
It seemed to work fine I could see it pulling all the dirt out of my carpet
Prompt and courteous technician was efficient and finished results were great. All at a reasonable price for clean carpets!
Your technicians do great work.
Polite, knowledgable staff. The product dies what it says it will do.
Every technician that has come to my house has been polite, knowledgeable, and punctual. Literally could not ask for more.
There was white soap residue all over the tile floor. I spent an hour after they left cleaning more. For $900 I should have to clean again after unpaid to get tile cleaned.