based on 39978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet were looked brand new. The traffic patterns are gone. The technician worked hard and went back over areas that he felt needed extra attention. It was greatly aprpeciated and I plan to use Zerorez in teh future.
fast and efficient. on time. Carpet looks great!
Dry quickly and look much cleaner
The pleasant and polite demeanor of your cleaner, Ray.
Clean surface after drying. Courteous and Quick
They perform as advertised and all of the quality people I have dealt with.
We have not been satisfied with traditional carpet cleaning in the past. Our carpet only seemed to become dirtier with chemical residue left within the carpet. We noticed a huge difference using Zerorez and plan to use your company regularly!
Great job on carpet cleaning. Beings there is no residue I hope we can maintain a cleaner carpet now. At leased we have a great start.
Efficient, professional service
professional, on time service, carpet looks great.
The device tech, Ray, was very courteous and professional. He did his best to get our carpets clean. I just wish it weren't so expensive! :)
The scheduling time frame is frustrating-a 3 hour window just wastes to much of my time. Aside from that,the "tech" did not show up in the time frame-I called and was told he would be there in about 30 minutes or so...
I had to cancel as that did not work with my schedule-I re-scheduled for the next day and left for the afternoon. The lady I spoke with was kind and apologetic.
30 minutes of so after I left, he showed up-apparently communication was challenging that day?
The next day, he did show up on time and was efficient in his work-took him just over an hour to get the job done-he was nice and did a good job.
Upon receipt of my bill there was a gas travel charge-which I was not made aware of from the beginning-would have been nice to know up front.
Will I use you again-not sure???
Professionalism, Care and concern for the end product. Customer's satisfaction was a major concern for the technician.
the price and result
The carpet cleaning was thorough and left my house smelling good.
Service Professionalism and Quality Work
Thorough cleaning, quick drying, knowledgable technician
The gentleman, Bob, was very polite, and did a nice job
the carpet looks great - dryed well - no bad smell - got almost all the stains out
yes I will recommend
The carpet looked like new again!
Quick, odorless, Got stains out,
It gets the carpet clean and leaves no soap residue that might attract new dirt. So far the reaccuring spots have not appeared.
Everything was fine.
It is the best cleaning system I've seen and leaves the carpets soft and fresh! It is also the only system that really got out pet stains. Their employees are always nice, helpful, efficient and not pushy! I highly recommend ZeroRez and even told my brother this weekend to use them if there is one in Denver!
No chemicals
That you do not use soap. This was my first experience with Zerorez. So far, I am impressed with the product especially after using Stanley Steamer for many years.
I did not have the upholstery done due to the cost. I felt it was high. The carpet looks very good though !
On time and friendly and knowlegable.
I went online to get a quote and assumed that it would be less expensive based on the actual square footage. When Bobby showed up, I explained this to him and asked that he look at the space and let me know. He said that the price is the price and that you don't base your pricing off of square footage only the number of rooms. Bobby was very nice an was in and out. The carpet is cleaned, but the traffic area at top of my stairs didn't come out completely. $160 was too expensive. Also I had to pay with cash, which thankfully I had because he said he couldn't take a debit card because your system was down? He didn't have any change either so again thankfully I had the exact amount due.
this is my first time using your company and I was truly impressed with the professionalism and excellent customer service. our carpet came out better then we expected and we are truly statisfied.