based on 39974 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service/carpet employee (Bob) who cleaned my carpet and upholstery was very accommodating and he did an excellent job of cleaning my carpets. I am always pleased with Zeroz's service and the people who work for them. They also always call to let me know they are on their way which is always helpful to know.
People doing job are nice, polite and very through in their work. Take pride in making the rugs look good. I will only use Zero Rez and recommend you to all my friends and neighbors. Great job. Torry too! Always very helpful.
on time, professional, efficient, friendly
Fast, efficient, and professional staff. Carpets look great for being 15 years old
Our carpets stay clean between cleanings which are every 6 months. Our tech, Roy Lewis, is the best and we request him. He's thorough and knowledgeable and has consistently done the best job for us. We get more business cards each visit and give them to new neighbors and other friends.
Great results! The Zerorez prosess really brought our carpets back to life and restored their color. Friendly service on the phone and at the home was excellent. I would reccomend this company to everyone.
I recommend my company who used you and your company does not offer discounts for recommending anyone.
I'm all in favor of keeping chemicals to a minimum.
On time and well done. Carpets look great.
Professional technician .... carpet soft and clean like new.
We had three rooms cleaned, the living room, dining room, and hall. The high traffic area by the door looks good because I pointed out that those parts needed to be done. But the rest of the floor look the same, and now we have stains in the hallway and living room from the hose that was used. It is the length of the entire hallway plus in the living room to the front door. Of course this wasn't noticeable til the floors dried. Not very happy at all, would not recommend the service to anyone.
Cost is the only prohibitive factor. Your tech. did a fine job and we are please with the work he did.
It took several phone calls before someone finally came to our facility to measure for the estimate. It has now been a week and we still have not recieved the estimate.
Your products keep rugs looking like new. Our rug is 25 years old but with your cleaning method it show wear but still looks great. The rug stays clean much longer than other cleaning methods. The cleaning takes out the worst spots. Your multi surface cleaner cleans and shines any surface. I use it all the time.
Everything!!! Brett was so knowledgeable and answered all my questions. He was so nice, very professional, friendly and kind, and he cleaned our carpets in a very professional manner. I LOVE Zerorez! And I love my newly, clean carpet with no odor and a nice soft feeling on my feet!
I was pleasantly surprised on the equipment being so quiet and new! I am very thankful I called Zerorez! Wonderful, Wonderful!
I will be using your Zerorez forever! Thank you!
That no cheicals or soap are used. My whole family have allergies. The technician was
very professional and nice. I was surprised how quickly it was done. I would call Zerorez
again.
Dirt collection on edges and corners not removed
The professionalism of your employee. The service was of coarse great, butI would not hesitate to recomend your company. I was very comfortabe around your tech.
The fact the process is water-based.
I like that you do not use soap..my carpets look great !! All stains came out..
Wonderful job cleaning the carpets and the employees are extremely courteous and professional. I am very comfortable having them in my home.
Efficient service, great cleaning
Price. Product cleans better, deeper, lasts longer. Customer service, Bob and Paula, thanks for your professionalism and positive attitude. Sorry to hear Dave left.
Very professional. Did a great job.
Carpets stay fresher and cleaner longer. There isn't the stiff residue often left by other carpet cleaning services
My appt was changed after going accross town 27 miles, I was told I would be given a discount for this none applied. I was not told about a gas surcharge, the technician who showed did not want to do the job tried to talk us out of doing the job going so far as to say he really didn't think it was needed, It was full of tar of course it needed it. I have used this service before and was charged for a 3 bedroom, this was supposed to be a 3 bedroom special, we discussed ahead of time we would use the 2 bedrooms and the hall and bathroom as the third room I was charged seperately for the hall and bathroom. The smell is absolutely no different than before your service was performed. No difference., I expected some difference in smell, but none. The home has been painted, the blinds changed out, the duct work cleaned and last was the carpet it did nothing.
The representative was prompt. The application result was excellent.
Friendly courteous serviceman. Carpet and chairs looked new.
Ray did a great job! I am very pleased with the results and with the professionalism that Ray showed. Great job!!!!
we use the same person for our floors and he does a great job. He's in and out and the job is always great. wonderful service. And have had no problems with products.