based on 39576 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
1. Cleaning is not a thorough as with other systems. It took a second treatment to improve the look of the carpet in the doorways. Problem is not the degree of dirt, but that the pile(?) is more flattened in these areas and the cleaning action does not reach all fibers.
2. Other systems make the carpet more fluffy and soft and look more like new.
Your technician, Roy Lewis, is amazing. He goes above and beyond. What a wonderful representative for your company. We always ask for Roy.
Your product and customer service are the best I have found in Las Vegas!
The carpet felt clean and the house did not smell after the cleaning.
Timely and excellent service. Our carpets have not looked this good since new. They are fluffy and odorless. Even our dog loves our clean carpets. The Service Man was thorough, professional and very personable. We will never use anyone but ZeroRez!
The work done is unbelievable and amazing. We had very strong, almost considered as permanent stains, now they are gone. WOW! The technician Bob was so professional, and did a great job.
carpet looks great. service was excellent.
The quick drying time and the great job your technicians do. I do not like the 5-hour window time, though. I don't know why you can't pinpoint an appointment within two hours. Seems you don't value the customers' time - only your own. It could result in my switching companies.
I liked the results having no residu remaining on the carpet. I had a terrible pet stained carpet and the odor was horrible. At first I didn't think it worked after the carpets were cleaned but the next day the smell was completely gone and the feel of the carpet was soft and clean.
Servicemen are courteous and well trained.
The carpet cleaning is better than anything else we have tried in our 50 years of marriage.
carpets stay very clean, dries fast, very courtous techs.
Super professional and always do a fabulous job. This is my 2nd time using you guys and Brett came to my house both times. He is top notch give him a raise. He is part of the reason you got my repeat business!
Awesome customer service and no harsh chemicals. I'm sold and will tell everyone I know about your service!
sorry, but your prices were higher than most we used.
i liked the soap free steam
Zero residue!
Brent is an asset to your company. He is very professional and did a great job cleaning my carpet. I really like the cleanig method-no odor and totally effective in removing the soil from the area cleaned. Thank You
Efficiency
Carpet looked great after was cleaned. Heavy traffic area showed dirt after a few weeks of being done. You came back and re cleaned that area
Nothing it was fine. Carpet guy was nice and very professional.
He worked his butt off. Thanx:)
I like the work that was done by Ray, he explained what he was going to do in detail and what the charges were going to be. He did a very good job on our floors. When he finished I ask him to go next door and give them a bid which he did. JOB WELL DONE
Love the no soap, and Roy was very nice and did a great job, I'm very happy with with your service.
After a heavy cleaning all stains were gone. We were very happy with the service rep and the thorough cleaning. I have already shared our positive experience with others and will continue to do so.
That there is no chemicals
As advertised.
Narrow down your expected time of arrival.
very professional
Your service Rep. was very considerate and made sure we were satisfied as he cleaned. The product had a clean scent and is not strong . The carpet is very nice, he did an excellent job as far as I am concerned. I already recommended Zeroez to my friend. She will be calling when she is ready to have her carpets cleaned. I plan to use this service again next year. I am very pleased.
Don't know about your products, but the results and service are all I care about were great. You've been to my home on 2 different occasions for 2 different problems and I'm competely satisfied.
Tech was very nice and professional and on time. Areas that required more attention were taken care of even though it took much more time. We will continue to use Zerorez and recommend them to our friends.