based on 39576 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I did not have to wait more than a few days to get an appt. You followed up by E-mail explaining what you would like me to do prior to cleaning. The technician did a fabulous job; so much better than any other carpet cleaning company. The carpets look almost like new. He took a small Persian rug back to your factory for a specialty clean and repair.
Carpets are soft as well as clean after the Zerorez cleaning. Thank you very much.
The service tech was very nice and he got the carpets very clean.
carpet looked beautiful and representative was very proffesional
The product is great! Carpets look as close to new as they are going to ever look, and there really isn't any chemical or residue left behind.
My only complaint is the reservation I had for a week was ignored because the company decided to do an unscheduled job before my house. Because of this, the tech was late to my house. I already had to take off from work early for my scheduled time and my house was ready to be cleaned.
I do recommend this product to anyone who wants their carpets clean despite the experience I had with scheduling. I'm confident they have learned from this experience and will not forget about the commitments they make to their customers just to chase a buck. The tech was friendly and the company did apologize for their mistake.
Professional and timely with the best process for cleaning residential carpets. Also the best employees I have dealt with.
Prompt, courteous and a great job on the carpet
all bedroom stains came back when carpet dried.
Like how fresh and clean the carpet and upholstery came out....GOOD JOB! Like Brett, very friendly and knowledgeable about the whole process.
the product as it is. the quickness of the whole process.
The employee was on time and very friendly. The carpets looked and smelled great!
clean
From my first phone call to the end result you were a professional company. I liked the way you handled my appointment and the promptness on the day of my appointment. In todays business world not often do you meet such friendly and courteous people. Roy Lewis is a keeper he does a fantastic job and really takes his work seriously .. I couldn't be happier and you are my new carpet cleaning company. I have had the same carpet company for the past 8 years and no way was I this happy. I love that my carpet wasn't soaking wet when Roy was finished and no smell at all from the chemicals and the thought of no soap was awesome. Keep up the good work and take good care of Roy he takes great care of you
Elyse Smith
Our first experience with you was great! This time it felt more like other carpet cleaners I've dealt with in the past. They use a radio special to get in the door and you up sell from there. I was anticipating spending $250 to $275. His first bid was $450 after talking to him for a little while he came down to $350. He also offered a sealer that keeps the carpet cleaner longer. This additional product/ service was only an additional $100. I ended up feeling like the bad guy. I really like what you do and how your system works but at the price I can only afford to clean my carpets once a year and that is pushing it.
Carpet fells fresh and clean to the touch.
Your rep did an incredible job on carpets which were really soiled - and he was also courteous and friendly. I shall certainly recommend your work to others
Pricing (no hidden costs), prompt and friendly service, thorough cleaning
Everything
I like the fact that you leave no residue so there are no crunchy carpets the next day. I also like seeing the steam coming from your equipment. It makes me feel like the carpet is getting sanitized.
I like how efficient and effective you process is on difficult carpets. This is the third time I have used your service to rehabilitate a carpet in a rental house I own. Your service has permitted me to extend the life of the carpet that was destined for early retirement.
Everyone was very professional and did what they said they were goint to do! Did not try and sell me other services.
Unfortunatelly, I had a RAT! I keep a clean house and was very unhappy that this rodent
chose my home to live. Eventually, we were rid of this visitor, but not before he left
us gifts of urine, feces, and blood. Now home is clean and sanitized thanks to Zerorez!
You made time for me with my busy schedual and did a fantastic job. Thanks to all the caring staff. Name removed
I was disappointed in the fact that you said you could get rid of the smell urine smell. Your tech sprayed something on it, but said if it didn't work we'd have to get something different. He aso he'd call to see if he could someone out to try to take the red stain out. He didn't. It's too late to do anything now as it was a rental that we have moved out of.
Very friendly service . Would have liked for blood spots to be more fully removed . Did not come out all the way . Also when stated a 30 min notice I would have liked that window not for the driver to call and be 5 min away .
Professional, quick, easy.
My tech was extremely efficient and very friendly and did a wonderful job (as usual) on my carpeting. My carpeting looks and feels new! Thank you so much!
First of all I waited for 5 hours for your tech to show up when I had asked for earliest possible. Second, I was very dissappointed with how my carpet looked. It wasn't raked and it was left clumpy. I was told it would take about an hour to an hour and a half to do and he only spent about 35 mins actually cleaning. I felt he rushed out because he was so late. He did give me a discount because he was late but that didn't make up for my evening activities that I had to miss because my carpet was still wet. I had to sit up until after 11:00pm to wait for my carpet to be dry enough to walk up to bed. There may not be any residue in the carpet but it doesn't look as nice as the prior times I have had it cleaned. Very disappointed and I will be going elsewhere next time.
Give a more accurate a priori impression of the cost.
no smell
You don't use soap.