based on 39577 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Work was done very quickly and floors look great.
Very friendly and informative employee that cleaned carpets.
good job nice staff
Thorough cleaning, polite professional employees. Will definitely use Zerorez again.
THANKS! E.D.
Product seemed to work fine. Service was excellent. Usually I wait on service people; this time; serviceman was early. What a nice surprise! Bobby was so nice. He moved a chair and he helped move the coffee table.
Although your carpet cleaning service is more expensive than many competitors, you do quality work. Plus you leave the house in better shape once the cleaning is done.
Your $8 "fuel surcharge" was a ripoff. I will not do business with your company again. You should be upfront with your pricing, no sneaky "hidden" charges. Or you can be real creative and start a "water charge". Bye
I didn't like that an edger was not used. I wanted my carpets dove because I have a little dog that has speed in corners and along edges and when I looked after he left, there is still spots of urine. I even paid the extra 35 in two rooms to have them treated and still have urine. I didn't feel the cleanliness I would have liked to for $200.00. I guess I'll just get out my scrub brush.
Service and equipment
This is the second time we use Zerorez and we are very satisfied. PS need to have a paper receipt for people that may not have a computer to retain a receipt. thanks Denice Last name removedPhone number removed
Carpet traffic area I wanted cleaned specifly was as dirty the next morning as it was before it was cleaned. Iwent to home depot and purchased a bottle of cleaner and the next morning it 100% better.
When I had a area that needed to be redone....they came out a took care of it.
No problem.
It is nice when you have a service done and they are ontime and professional.
I love how my carpets look like new again.
Thank you
very clean and fresh and service man was very efficient and did a great job
Arrived on time, excellent customer service, clean and tidy specialists, fluffy clean carpet
The guy did a great job and the carpet looks great
everything :)
Give better explanation og guarantee
All the spots that didn't come out the first time did come out with the second cleaning. Thanks for returning so quicly. The technician, Jan, was so professional and did not for a minute make me feel uncomfortable for having called to have the carpeting cleaned again.
We have used your company for years, have referred you to several customers and appreciate your cleaning process is non chemically based.
Thanks and Happy Holidays to you!
WHEN I REVIEW THE COMPLETED WORK IT LOOKED EXCELLENT WHEN IT WAS WET. HOWEVER, WHEN IT BEGAN TO DRY IT DEVELOPED AN ODOR LIKE A WET DOG. ALSO, NOW THAT IT IS JUST ABOUT COMPLETELY DRY THE ODOR IS GONE BUT THERE ARE SOME DARK SPOTS ON THE RUG SIMILAR TO THE WAY IT WAS PRIOR TO THE CLEANING.
How fast the carpet dries and the cleaners seem to be knowledgeable.
Excellent service. Fast, reliable, A+ quality work. Would highly recommend service.
Service was excellant, answered all my questions and requests. The man was very polite, would recommend your company to all my friends.
On time and professional. My service was very thorough and my carpets look amazing. Done in about 90 mins. Very happy customer indeed.
The fact that you don't use chemicals. I'm severely allergic. And it still looks great without them.
Andre did a great job and quickly.I would use you again and I would reccommend you to my friends.
Thanks,
Charline Villandry
My carpet has never looked better! The man who cleaned it was professional and did such a good job that I will be calling Zerorez again. He was extremely knowledgeable about carpeting and I hope he's the one to clean my white carpeting again. I am very happy with your service.
Techs were on time, professional and friendly
Competitively price your product
your company advertised at radio station "KJUL" three rooms for $99.00. The radio station did not mention that the rooms have to be 200 sqft or less. The gentleman came to the house and told us that it will be $161 and not what we expected which was $99.00 plus $8.00.
We will call "KJUL" as well to let them know that they should mention the 200 sqft.
Robert
Fast and friendly service , the carpet looks greAt
Your Tech, Josh Jones, was excellent, very informative, friendly and professional.