based on 39576 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet was dry so quickly and it was perfectly soft.
No pressure to buy additional services.
The 6 yr. old carpet cleaned up to look like almost NEW carpet.
I have used a Rug Doctor a couple of times with minimal results and a lot of work.
Amazing only water can clean better than Soap and Chemicals.
Jim B.
The technician was very courteous and efficient. He did a thorough, excellent job on our carpets and did not do any damage to the baseboards like other carpet cleaning companies have done before. We will use zerorez again.
Service Tech was very professional, on time, very thorough in his work. My carpets look great.
Super cleaning. Friendly, professional employees. Dries quickly. No residue. Well-thought out protection of clients' belongings.
very professional...courtous...efficent...
I think the technician was very nice but I never recieved my reciept on line like he told me I would.
I am not sure if he treated the pet stains I had told him about? Over all I think he did a good job.
Online appointments and, well, zero res!
I don't know how you would improve this but I was very surprised to find my carpets still damp after 2 days. This causes me concern for molding underneath. I was told 2-4 hours drying time, not days. This is the only reason I would have reservation about recommending your service. The fellow that cleaned my carpets, Ben, was friendly, knowledgeable, and efficient. My carpets look great and are as soft as I can remember them at new.
excellent customer service
employees listened to customer needs
Always polite and on time. When ever I have had a problem they come right back.
The service was really good. So far, not dingyness has returned. I felt a little uncomfortable in the transaction, though. It was just weird for the serviceman to infput my debit card information into his iphone... Maybe that is the way everything is moving, it just seemed that if someone was dishonest, they could copy the number and paste it somewhere else. Thanks
Friendly, quick, reasonable.
Everything!
This carpet cleaning system does a nice clean up after pets. It dries faster. Good technicians.
Tori is wonderful to deal with when scheduling or re-scheduling an appt. Roy was very friendly and efficient. Josh is also very friendly and efficient. We will be using Zerorez next to clean our granite.
Great service and my carpet looks like new.
There were puddles of water that were left on several places on my tile when the carpet cleaning was complete. If feel that should have been cleaned up by your technician not by me.
I was also told it would take around 4 to six hours to dry. There were some places that it actually took more than 24 hours.
Came when promised.
Your products get dirt out of carpets like no other and leave a clean fragrance as well. The difference before and after cleaning is remarkable.
Carpet smells like wet and it has been 24 hours . It stayed wet all day and is now almost dry. I thought I had booked a $99 online special but it turned out to be 129.00.The area I needed clean was not large at all. Not a good first impression will use Stanley Steamer next time. My wife stated that the gentlemen who provided the service was very professional and very nice. Oh well I learned a lesson. Thanks anyways
Results were wonderful; tech exceptional.
We were charged more because one of our rooms was considered too large even though two of the other rooms are very small.It appears that the bottom of a curtain in our master got sucked into a piece of your equipment. I think it might make more friends for your company if your employees could somehow wipe up large puddles where the carpet meets the tile.We do appreciate the nonresidue system. The service man was professional and courteous.
WAS SURPRISED WHEN YOUR REP SAID "WE DON'T MOVE FURNITURE". MY WIFE HAS A BAD SHOULDER
AND I'M 74 AND GETTING OVER HIP SURGERY SO WHEN WE HAVE A COUPLE COUCHS AND QUEEN MATTRESS
BED THAT NEEDS MOVED - WE NEED HELP. STANLEY STEEMER DIDN'T HESITATE TO HELP US. FYI.
I am extremely pleased with the results of the carpet cleaning completed yesterday. Your representative was very professional and thoroughly explained the process and answered all of my questions. Due to personal circumstances the carpet had not been cleaned for a couple of years. After using your process the carpet almost looks new. Thanks so much....First name removed
tile looks like new and the service is great!
Everyone is very friendly and makes sure I am satisfied with the completed service.
Pleased with the entire process. The carpet looks great and the grout looks brand new.
No soap residue to attract dirt. Fast & efficient service. Pleasant & informative Technician.
carpets look new, dry quickly, no chemical smell. your techs work very well with the customer, got out stains other cleaners did not & they stayed gone! Thank You. KJUL for telling me bat Zerorez. Judy Kloehn