based on 39987 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet was severely damaged by your 2 workers. My carpet was in perfect condition prior to your service. However, your workers ripped out a chunk of my carpet. The 2 men raced out without informing me of the damage they'd caused. The moment they'd left, I noticed the damage immediately. I contacted the office I'd booked your service with for resolution. The gentlemen I spoke with refused to remedy my issue via monetary refund, & talked down to me as if I was a spoiled child before he hung up on me. In fact, he treated me with such disrespect & distain, that I called Mr. David Bannion himself & left him a VM to call me regarding this issue.
Also, they rushed through the cleaning of my carpet & forgot to clean my closet carpet.
Once they set up their equipment, they literally took less than 15 minutes to "deep steam clean" 4 rooms, which included an additional $70.00. $35.00 for a pet treatment area plus $35.00 to "deep steam clean" 3 polyester 23.5" L X 6" W X 28" H cushions. The carpet is NOT professionally cleaned. It's very inappropriate how I've been treated.
nice guys, very good job
Best service I’ve ever received.
The job they did in the house was outstanding, but the leaking truck left large dirty water stains in the street, which is not pleasant to look at. They have been here twice and both trucks leak.
Thank you for sending Ethan! Very knowledgeable, courteous and got the job done! I will certainly call again for service and recommend to friends! Thank you Zerorez!!!
Ethan, the technician, was very professional and courteous and really did a great job on cleaning our sectional sofa. It almost looks brand new if it wasn’t 25 years old old. Lol
This service was the best I've experienced. Fav did a superb job of cleaning my carpets. Also, he explained the procedure very well, was extremely courteous and professional. I consider Fav one of your best servicemen.
everything
Fast and efficient
quality of work ane ease of doing business with you
Each time I have used Zero Rez the appearance of my carpet is great! AND every time I have had such professional an friendly technicians!!
Job well done,carpet looks very good.
Nice clean job
Your technician was very thorough and pleasant. The carpets turned out beautifully.
The crew that came out were awesome. Both team members were courteous and worked very hard. With no fault aimed at the crew, the carpet cleaning did not come out the way I expected. Don't get me wrong, I'm not complaining and no further measures need to be taken.
Have a great day!!
Name removed
Not sure but I think go over the darker spots wear spots
My carpet looks great and my home feels refreshed
It was 3 rooms for $100 and a sectional for $150. But the total came out to $350. But even still when the technician came out it jumped to $472. I can't recommend a company that is shady with extra fees.
The person who cleaned our carpet did a very good job cleaning.
Excellent service.
Great service and both friendly and professional
Do a better job. A spot looked like it was totally missed!
Technician was courteous and efficient.
Excellent service
Easy to schedule.
Always on time.
Courteous and professional.
No chemical smell and dries faster than others.
My carpets aren’t crunchy and they smell great and the service was done early and quickly
The service is very good 👍
Brian was timely, friendly, did an excellent job on the carpets and upholstered furniture. total experience 10/10 - thank you!
The work that was performed was good. It was kind of a shock to go from the advertised price of $147.25 for living room, dining room 2 bedrooms and a hallway to $500 just by adding a tile floor in the kitchen.
Very professional. Attention to detail. Very nice guys.