based on 39590 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, on time and eager to please. Also the 30 day guarantee is great too.
Everything
There was a BIG spot in office where the muck water had spilled & we tried to clean it with NOT much Luck!
The $99 three room special that we got was great. By the time we added on pretreat spots to that and then we had some chairs cleaned, your pricing seemed high. Our pretreat spots were cat urine, which is very difficult to remove and we understand that but we now have a room that we have to replace the carpet because it smells worse after we had the carpets cleaned. Your pretreat spots are not guaranteed and we cannot take away the cleaning and get back the better smell we had before they were cleaned. We were also told that there are several types of pretreating that is done but was recommended by the zerorez rep that did the cleaning, the pretreat he did wasn't guaranteed. We had our grout quoted at the time of service and we were really disappointed that it would cost us over $1,000 to get that done. During tough economic times, we are surprised people pay this amount when it is cheaper for us to buy the machine to do it ourselves and then have the machine for future use. We love the concept of zerorez and that you do not use harsh chemicals and detergents to clean. We owned an allergy relief store ourselves and recommended zerorez to all of our customers and we hope our customers were not disappointed in the service and prices. The service tech who came out wasn't rude and we have nothing against him; however, as homeowners we will consider other options next time just due to price.
Simply put, my carpet is the cleanest I have seen it... it works.
The carpet has remained soft and clean. Even though there were several major problems getting here, Josh handled it very professionally and finished the job.
Zerorez does a great job and has great people.
The technicians were courteous and efficient.
I have allergies and like knowing you do not use chemicals. Also you extract the most water from the carpets allowing a quick dry time.
It dries real quick with no nasty residue and its safe for my pets.
Better appointment arrival time especially when we were the first appointment. Over all cleaning was fine but could have done better job on spot and stain removal. Tile cleaning was fine but more attention needed under cabinates. Tech was quite pleasant and helpful. Overall price was reasonable.
The only services I have used are your carpet cleaning services. I think compared to other carpet cleaners your system seems to work better and last longer.
I was very happy with the results of the cleaning. Your technician was very courteous and thorough.
Brett Webster was excellent. I like the fact you dont use soap to clean the carpet. My carpets look great. I will use your services again.
Prompt, polite, and professional. Everyone I had talked to who had used Zerorez had nothing but glowing reviews. Add my voice to that list
didn't like the way my carpets felt when dried...they were crispy....1st time I used Zerorz it was awesome....this time...hmmm...not as good. being honest.
Your staff is always so professional. They explain what they are doing and why. We use you once a year, your product is amazing!
All natural, felt soft after walking on it one time, no residual odor of chemicals, professional, courteous, on time, knowledgeable, the product is what you say and did what you promised. Brett Webster was the best tech! We will definitely be asking him back to do our other 2 bedrooms, 2 sections of tile and our sofa. Thank you!
quick professional service
My carpets are so beautiful when you are finished and they stay that way for a long time.
Good,got my stains out. Fast and Courteous.
Appear to support ad claims; carpet is clean and feels residue free. Scheduling was easy and honored and technician (Josh) was on time, well uniformed and professional. I will use Zerorez again and refer to others.
Tech was professional, onetime and did a great job.
Efficient, amiable service from your two professionals, Jason and Ellis, facilitated my experience with Zerorez. I am more satisfied with this carpet cleaning service than any other I have used in the last 20 years. Well done!
Carpet stays cleaner longer than other services I've used.
I was not told that your process takes 6-8 hours to dry. So we had to leave the house for an 8 hour period. very inconvenient. The rugs did come out nice butno better than chem dry.
The carpets came out so clean and look so nice.
WOW!!! Everything done by your company was "GREAT"!! I have never had a carpet cleaning that had such great result's! Anthony Olmstead, the technician, was very informed on everthing he told me he was going to do. And with putting a couple faan's on the carpet, to speed the drying, it was dry within 6hrs. not like the other guy's that did it and it took 3 day's to dry. Will definately have them return!
Friendly service and very professional. We would like to recommend ZEROREZ to everyone! Our carpert smells wounderful and looks brand new again and it feels clean, like they say no rez and they mean no rez!Theres no residue on our feet or socks wow! Thanks again, The Nelson Family
they are safe for our precious pets