based on 39590 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything is ok
I spoke to your office person Jackie, and we are having the job redone after we move in during late October. Luckily I called within the 15 day period to bring some items to Zerorez's attention. Jackie was very helpful and a neighbor who had your firm do her carpets recommended Josh Jones so that is who we are requesting. I would be happy to take this feedback program again after the next redo of our area rugs. Thank you.
Not sure if it was the cleaning product or the technician, but not 100% satisfied with results. traffic area could be cleaner, small spot in 2nd bedroom remaining, Most carpets dried in normal time, the first room, master bedroom, took much longer to dry. (Still damp at 9 pm but dry in the am). Cleaning was done at 9am. Technician was pleasant and courteous. At this time I will probably return to previous carpet cleaner I have used in the past.
The carpets come out great.The quick dry time is a plus. Andrew was very pleasant and professional. Thanks.
danny did a good job
Very fast, efficient and professional. The carpets look great and there was not a lot of moisture like with some carpet cleaners. this is the second time we used Zerorez and are very happy with the results. We will definitely use them again. Thank you.
did a good job
everything the guys were very nice your product dint make me sick i will use your service again
On time, good value for price charged, courteous technicians, and most importantly, carpets end up nice and clean!
Works wonders!
Jan was quick, polite.. He explained what was needed to be done and and did everything in a timely matter.
Not to mention he was eye candy. :-)
Quick, professional, didn't hit us with unexpected fees.
The gentlemen we great
carpet was done very nicely, staff very helful
The guys were so polite and sweet! Our carpets are beautiful!!!
Great product, no mess, Anthony was excellent explaining everything. He was neat, quick and courteous. Nice job, carpet looks great - I'm happy. Thanks!
Fresh
very pleased.
Carpets look great.
Carpet was clean when you finished
Fast efficient friendly service.
Prompt, courteous and excellent results
Fast, Effective and Reasonable
Nothing really. It seems that your product works better on newer carpets with less stains.
Your tech said we didn't have stains but the fibers were old and broken up. We had some other company come out before you and they got many of the stains out, of course this required soap and other sprays, which your company doesn't have. Good luck with your product.
great service.. friendly staff... house looked great....
My carpets didn't come clean. They look the exact same as before the service. The bottoms of our socks are still getting dirty and after two days, the dog smell (not urin or feces- just oil, dirt, and slobber) has come back. Our carpets were last cleaned on Feb 1 by Silver State. It cost about $100 more than what we paid zerorez, but they were actually clean when they finished. We have two large dogs and three small kids, who have a lot of little friends, and our carpets get pretty dirty pretty fast. But we haven't let the dogs on the carpet since zerorez cleaned and we don't wear our shoes in the house. I feel this was a complete waste of $200. I would rather pay $300 next time and have the job actually get done. I won't be recommending or using this service again.
Clean product and knowledgable people
The techs were awsome and explained everything to us they were very knowledgeable
and took the time to make sure that we understood the process and the cost they did a GREAT JOB for us
The steam and no soap
Great Results.