based on 40956 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals, friendly workers, the results in my house.
It was not overly wet and did not have an odor.
The tech was great and the carpets look awesome! Thanks so much!
Dede Last name removed
there's no odor & it dries pretty fast I'm crazy about zerorez
Thorough, prompt and looks good. Like also that no chemicals are used.
SEEMS EXPENSIVE
Techs were friendly and appeared knowledgeable about your product. As always, a job well done.
Great cleaning. Amazing customer service!
service I received from the technician was outstanding. My carpets are 14 years old and they look brand new. I would recommend this service to anyone.
I like your reliability, integrity, quality of work. I like that I can give you an address and lock box code and your techs go there and do a professional job without me even being there. My clients are always happy with the result! I like the fact that the techs call me to describe any issues and give me a quote on what it costs to fix them. I am a property manager with 90 houses to manage and I appreciate your company!!!
Thank you,
Donna Vaccaro
Desert Isle Realty and Property Management LLC
Everything looked great. The carpet was so clean. Anthony was incredible and gave us lots of good information. It will save us money in the future.
The techs were on time, knew their business and products, and completed the project in a timely manner. Did a much better job than I thought was possible with what they had to work with.
No soap is used and the carpet comes out clean.
You're on time, the carpets are very clean and the tech was very polite and professional.
Super clean without residual residue and professial, knowledgeable staff. Anthony was Great!
Service is always excellent. Rob, the techinician was outstanding. We always love Zerorez!!!
Zero residue and carpet does not attract dirt. I don't like outsiders in my home, but every Zerorez professional that entered my home made me feel comfortable and I was always pleased with them and their work.
Your carpet cleaning is better than other services we have tried and your customer service is always great!
They came when they said and worked very fast. The floors looked great.
Johnny did a great job and was very pleasant and made us feel very comfortable
I appreciated Jonathan's professionalism. I love how clean my carpet is when he is done.
I love your promptness. I HATE the fact that you are still adding a fuel charge when the cost
of gas has come DOWN by nearly $1 per gallon. That is insulting.
Jonathan should be commended. He did a great job for me and he was pleasant to have in my home.
Very happy about no chemicals and a great price.
There are a lot of available upgrades that add up quickly. If the basic cleaning was not going to do the job then some of these upgrades should just be included.
Customer service was excellent. The service man was punctual, polite, and professional. The service man was very careful and provided a great deal of labor resulting in an amazing looking carpet.
The only thing I was disappointed with was the tech was unable to get the cat urine out of my carpet in my closet. He did warn me ahead of time that it might not work. Otherwise everything else was great.
The technician arrived early in my appointment window and finished the job quickly. Their carpet cleaning service is better than most cleaning services. The technician removed stains that the last cleaners left behind (my carpet was last cleaned in Sept '13). Carpet dried faster. The last time I had my crapet cleaned, it took 2 days for the capet to fully dry. I will use Zerorez's services in the future.
I am very impressed with the staff of your organization. The quality of work is the best.
no chemicals used and thorough cleaning process. However, for our job, the technician was running a bit late (we'd been given window of 10AM to 1AM and it was past 2PM when he arrived) and also noted that for cleaning the middle of the walk-in closet in the master bedroom, and just the middle as we had items lined up on both sides of the closet that we'd already moved in and didn't want to move it out, and so therefore he charged us a 4th room cleaned at $29 per room. This didn't set well with us... it's a walk-in closet and not the size of a bedroom carpet at all, not even close. So that's dampened our enthusiasm on Zerorez. I was at work and my wife was there and paid the bill but she wasnt' very happy about him charging the walk-in closet as a full bedroom of carpet.
The serviceman came within the time that was allocated, however, when I scheduled I told the person on the other end of the line that I had to leave the house at 4:45 pm as I had a dinner to attend. The serviceman was not given this information and he arrived at 3:30. It would take him 1-1/2 Hrs for the job. I did leave the house at 5:05. Other than this, I was very happy with the carpet cleaning and I liked the serviceman--very kind, cooperative and business-like. I have recommend Zerorez to several people, including my sister.
There was no odor and the carpet was dry very quickly. They tech got every pet stain and additional marks out 100%. Tech Brandon was professional and very nice.