based on 39667 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet always feels soft....not crunchy. If a more extensive deep cleaning is required, a quote is given before the work is done. Workers are neat and clean and pleasant. Service is always top notch.
My carpet is very clean and Tony was very efficient and professional.
It sure cleaned my carpet. Hope it will stay for a while like this.
The tech and the proceudre for cleaning, were indeed very impressive
The process was not any different then other carpet cleaning companies.
Great communication, prompt arrival, friendly service, and quality work
Technician was very nice, carpets came out very clean, no hidden costs
extremely pleased with product and service
U didn't do anything yet U still have the rug
I had carpet and tile cleaned in our new home. The technician and his associate assured me after looking over the floors that I would be very satisfied with the finished work and if I wasn't they would return to correct any problems. When I called for a follow up appointment to address problem areas I had to deal with an unhappy employee with a negative attitude. When the problem still wasn't corrected I called to let the company know, a manager and new technician was sent to see if they could do a better job. The manager told me he was unable to get the grout clean and that he would talk with his manager. I received a call to let me know that they would offer me a $75.00 refund for a $601.00 charge for the tile cleaning. I was insulted, even after the refund amount was later changed to $150.00 At the bottom of your invoice it states "We want your cleaning experience to be the best you have ever had. We guarantee 100% satisfaction with all work performed and promise to return to resolve any problems with workmanship quality within 15 days of original service. All product purchases come with a 15 day money back guarantee. No returns after 15 days of receipt." I feel I paid way too much for the quality of work and inconvenience. As I stated, you are the experts not me and I was told I would be 100% satisfied with your patented cleaning system.
Your products are great. Your prices seem fair in comparison to other companies,and your work crews are knowledgeable,especially Tony our crew leader.
One area that may need a little attention is job planning, getting the work crew on site in a timely manner so that the job can be completed on time. In our case it was not a huge problem, however,some customers might not feel the same way. In any case I would not
hesitate to recommend Zero Rez to anyone needing your services. Special thanks again to Tony (last name unknown) he held the job togeather and deserves speial consideration.
PROMPT, PROFESSIONAL, AND PERFECTION!
Setting an appointment was quick and easy. The technician was friendly and professional. The costs were 100% worth the outcome.
Thank you.
Quick and easy to make an appointment. Great communication from the call 24 hours before to the driver calling when he was 30-40 minutes out. Fast and good work. Very happy with the result.
EVERYTHING
I have used your service twice and have been extremely pleased. Your folks arrive promptly, work hard and do a fantastic job - the carpets have never looked better! I have already referred several friends and colleagues and will continue to do so in the future. Thank you!
My carpets look and feel so much better, and Anthony was very nice and efficient and professional. I honestly should have had you all come out sooner, and I will definitely have you back again. Thanks
Anthony is a fantastic technician. We always want him to service our carpets!
My rugs are always come out looking great.
Great job. Arrived on time. Worked fast and did a thorough job.
The carpets look great after cleaning is done.
Fast service
your commitment to make it right
My carpets look great. Zerorez was able to send someone out the same day I called with my emergency. Jan, the service provider, was very personable and had the carpets cleaned in no time.
Your customer service is extraordinary. I also like the fact that you don't use chemicals. Your staff are very knowledgeable and really work hard to provided excellent service.
This is the second time we have used Zerorex. I am very pleased with the scheduling, the reminder call and then the 30 minute before they arrive call. You can't ask for anymore than that. Roy came to the house this time. He was very helpful, very thorough cared about my concerns and will certainly be requesting him in 3 months. I am so happy with the carpets. Thank you Zerorez. You sure made my home a lot better :)
quality price and courtesy of tecks
no soap used and no residue. technician that helped me was great
I still see pet stains with my blacklight. Is that normal?
Also I have (veneer) hardwood flooring which was filthy, dried white substance after carpets were cleaned. The last time I hired you the process took much longer than this past cleaning, perhaps you were in a hurry to serve your next client.
how clean our carpets are without chemicals