based on 39993 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
your tech was great, very nice
The service man was very pleasant, accomodating and on time!
.EXCEPTIONAL SERVICE.
.VERY PROFESSIONAL SERVICE.
.MY CAPET LOOK BRAND NEW.
.I WANT TO INVITE ZEROREZ BACK WRIGHT NOW.
Brandon did a wonderful job - and it was an extensive one at that!
Our cleaning man was super nice and did such a great job.Thank-you
Offer a call service prior to appointments. I had to take 4 hours of vacation time to wait on the tech. As he didn't show until after 3pm, I could have only burned 1 hour of vacation time, if you could call 30 minutes out.
Carpet cleaning was well done and the technician, Johnny, was very personable. Scheduling the appointment and confirming the time was a little trickier, inasmuch as the personnel with whom I spoke were disorganized and unprofessional. Phone calls were NOT returned and appointment time was changed without checking with me. As a first time customer, I was rather put off and almost cancelled. Office staff needs to be better trained.
Very professional technician did what he said he would do.
The carpet is not hard or sticky when it is all dry. the carpet looks brand new!
It works, it was exactly like the commercial stated.
Easy to work with, courteous cleaning people, and nice job on the carpet.
I like both. where is my paid bill?
Well done! Would use again, thank you!
Your technician Jonathan was fabulous and our carpets turned out wonderful.
Excellent work. My floors came out wonderful. The employees Andrew and John were professional and courteous. Only thing I didn't care for was making the appointment
My carpet looks clean for almost a year before it looks like it needs cleaning again, and we have to large dogs. Your personnel are professional and while they are quick, they don't rush thru like other carpet cleaners. Thank you for your professionalism.
Friendly staff and very courteous, did an excellent job cleaning the carpets.
Roy, the technician, was very nice and professional. However, I wish he would have told me that you had both guaranteed and non guaranteed pet treatments. The only pet treatments he offered, I purchased. I see the invoice and it clearly states that I was given the non guaranteed pet treatments and if they did not work, then I would have to purchase the guaranteed pet treatments. I should have been fully advised beforehand that there were two categories, and given the price for each and the option to make an informed decision.
I like the product you use instead of soap. The carpet was left very wet, was that because of the product?
arrived ontime, thorough job, professional work and attitude
Technician was very knowledgeable, highly skilled, extremely customer-satisfaction oriented. Carpets left with fresh clean scent and looking like new!
I had a deep clean done on my carpets in the rental house that I am in and they honestly look better than when I moved in
No soapy residue.
Best results ever with having my carets cleaned. Thank you!!
CLEAN CARPETS
Brandon did a great job. He was quick and efficant. The carpet looks great.
Everything!
The rug which is in excellent shape. & I maintain, was a poor job done. They were to re clean the living room and my bedroom small stain, which easily came out by my scrubber, I had to clean. Jan, rug tech who did the job, had a horrible attitude & was very defensive about redoing, I had cleaned a small area in my living room, which clearly showed the dirt that was in the rest of the rug. Small stain in bedroom he also came up with lots of defense for it. I finally was done with any further debate, he was to redo, and that's what he had returned for. Instead He chose to leave. My 70 yr old male neighbor was present & could not believe your company's lack of professionalism. What a nightmare, Brad his supervisor was also defending the job site unseen. Your employees lack skill to clean carpets & have no customer relation skills. I would never recommend your company. The arrogance of both was a horrible experience. & expense. Was told the rug cleaning would be refunded, as I told Brad to get out of my house. I would never recommend your company . Your product does a bad job. My scrubber removed a lot of dirt. I have made arrangements for my usual carpet man & is coming to redo the mess your company left me with, dirt. I gave your company a try only because the man that usually does it was out of town for the month. Bad idea. Note that when I 1st called in about being disappointed, Sydney, took the call ' & was going to have a man come out that day, Johnny. But all that changed with Brad.
left ridges in carpeting which are not easy to get out.
Jan was very helpful and actually took the time to make sure our carpets were cleaned unlike your guy that did them last year.