based on 39663 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
excellent communication as to arrival. Courteous and professional service. Excellent value
The technicians where knowledgable and courteous. They came in and looked over the carpet and explained that the pet stains may or may not come out completely due to how long they had been there. They then went to cleaning the carpet and gave extra attention to the problem areas I had. They did an amazing job for what they were dealing with. My only issue was the window of time that they give for appointments. The carpet looks better now than when I moved in and the pets stains are hardly noticeable. I am úber pleased with Zerorez.
Chemical free cleaning.
Great customer service from Roy.
Your ability to clean a heavily soiled, 7 year old carpet, and make it look like new was amazing. I've heard great things about your company, but your performed better than expected.
My carpets looked like new, truly amazing how great it worked. I have used other cleaners in the past, but zerorez worked much better according to the results I observed.
good job
This is the second time I've used zerorez. everything went great. We have one stair (out of 18), that looks like it may have been missed.
But the first time I used zerorez, on of our rooms didn't turn out very clean. I commented on this survey, tried to call and leave a message at the local office, and finally gave up on any recourse. So I wish the local office was easier to get ahold of and I wish there was more follow up.
The serviceman was extremely. Professional, informative, and great, I asked for his card so I can send referrals
Friendly and professional staff. On time for appointment and left my carpets loving great.
I felt the carpet cleaning was very thorough and took away spots previously cleaners couldn't remove.
Carpets dry very fast. No soapy residue.
Service was great! Carpets look awesome!
The service is fantastic and the end results have exceeded my expectations both times I have used Zerorez.
Andrew was great. He was very informative and polite. Enjoyed him being in my home. Extremely professional.
Brandon was on time, knowledgeable, helpful, polite, & did a great job. He gets 10 out of 10 stars . Products used were effective.
Tech explained your process and what to expect. Our carpets came out beautiful, I didn't think it was possible given all the stains. I will use your service again
The quality of the cleaning and the information provided by the person who did the cleaning
You didn't disappoint me. The service man was great but after letting the carpet dry, there still appeared to be some tracking which is not the problem of the cleaning but of the carpet itself.
Great service, great product. Our house looks amazing!
The tech was very knowledgable.
Tony is an excellent courteous rep for Zerorez. He really did a fantastic job for us and personally we give him a 10!
The only reason we rate Zerorez a 9 is that we were disappointed with the 1 rug (out of 8) that you were unable to remove the dye that had run from an old coke spill on the persian carpet; we appreciate that you felt it best not to continue with cleaning the rug and refunded our payment because further treatment might make things worse. As it is this carpet looks much better overall. Thank you for all the efforts and wanting to get feedback. We are extremely pleased with the overall result of tile, upholstery and carpet cleaning.
I like that harsh chemicals were not used and there was no soapy residue leftover. In addition, my technician Kamil, was very professional, courteous, and hard-working. He was also very knowledgeable as to the types of stains and how to treat them. When I use your service again, I would ask for him by name.
carpets look clean
Prompt service. On time. Reasonable pricing. Outstanding results!
How my carpet looks and the price
Can't say yet. I'll decide depending on how long the carpets stay clean.
Did a fantastic job cleaning up a serious mess.
Anthony and Edward were very professional and did a great job.
Quick and professional