based on 39667 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The people you employee are the best part of your product/services. From the phone representative that took my order to the gentlemen who serviced my home.
Customer Service
Got the job done quickly. The tech was very professional
The clean smell and softness of the carpet. Our technician was very friendly and efficient, also.
My carpets still are a mess even after you came here TWICE. The carpets upstairs are crusty & dirty. You stated it was a result of shampoo left over from our doing it ourselves. I understand that, but they still are a mess.
Timely, conscientious, professional and friendly attitude.
The carpets came out looking great.
Kent
Las Vegas Country Club
I requested that Andrew Return as I have have him before. He is helpful and his trainee, Chris, who cleaned my kitchen grout did well as well. I have4 only used Zerore since I bought the house in 2011 and as long as your represes continue to be as professional as they are I will continue the use of your company. A special thank you to Andrew
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attention to detail
Very clean job every time I use you and the workers are pleasant and professional.
The carpets aren't stiff after drying. The spots don't come back immediately.
Product was amazing. It was able to remove 95 percent on the stains and heavy traffic areas. They were also able to turn our black tile grout back to its original color. The tech was excellent in communicating to us calling us before he arrived and before he was finished. I highly recommend zerorez
Friendly, personable staff, great specials and my carpets look great and stay cleaner longer.
Extremely polite and friendly technicians. They advised us that there could be extra charges but found that it wasn't necessary and did not try to up-sell us.
Carpets came out great.
Friendly technicians and good product and services
Very professional service. Products are very effective.
They were on time, friendly, and just did a great job. They were able to get my carpet clean in areas that I didn't think was possible the get clean.
The carpet was cleaned only yesterday but it is soft and beautiful with apparently no residue to make it crispy. The few spots we had are completely gone so we are happy and will use your service in the future. Not to mention, Roy is a nice man and was very considerate of our home.
Johnny was very professional and knowledgable ! Really got my pet-stained carpets clean and fresh smelling
Was able to schedule appointment for the very next day! Good service. Good detail.
Show up on time, quick service thorough explanation good job
Both..are incredible!
I am very satisfied and happy with how good our old carpet now looks ! I will be calling again soon to clean the upstairs. !
The vacuum
It was all talk and the job did not get done.
Personnel were professional in manner, carpet looked brand new once done, no chemical residue. The only problem I had with this most recent service (I used Zerorez once before),when I scheduled informed scheduler that had a pet stain. I expected the same service as previously performed. Instead they just sprayed on the surface. No deep extraction as perviously performed. I only had two rooms done but charged for the 3 room minimum. The service I had done the first time, and expected the second visit, really worked, not so much this time.
great service great products
Kamil did a great job. Very thorough.
Very clean and thorough job. The rep didn't have any brown out for my coffee stains.
Our carpet looks great and smells good.
I got great service by a friendly technician, and my carpets look fantastic!