based on 39667 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything!
The rug which is in excellent shape. & I maintain, was a poor job done. They were to re clean the living room and my bedroom small stain, which easily came out by my scrubber, I had to clean. Jan, rug tech who did the job, had a horrible attitude & was very defensive about redoing, I had cleaned a small area in my living room, which clearly showed the dirt that was in the rest of the rug. Small stain in bedroom he also came up with lots of defense for it. I finally was done with any further debate, he was to redo, and that's what he had returned for. Instead He chose to leave. My 70 yr old male neighbor was present & could not believe your company's lack of professionalism. What a nightmare, Brad his supervisor was also defending the job site unseen. Your employees lack skill to clean carpets & have no customer relation skills. I would never recommend your company. The arrogance of both was a horrible experience. & expense. Was told the rug cleaning would be refunded, as I told Brad to get out of my house. I would never recommend your company . Your product does a bad job. My scrubber removed a lot of dirt. I have made arrangements for my usual carpet man & is coming to redo the mess your company left me with, dirt. I gave your company a try only because the man that usually does it was out of town for the month. Bad idea. Note that when I 1st called in about being disappointed, Sydney, took the call ' & was going to have a man come out that day, Johnny. But all that changed with Brad.
left ridges in carpeting which are not easy to get out.
Your technicians are always courteous and prompt and we like the results of your cleaning process. No lingering odor, plus the carpets look like new.
The technician was kind, quick and knowledgable. The carpets feel like new!
Came out looking very good.
Cleaned my carpets great. Technicians were friendly & knowledgable.
Technicians are friendly and knowledgeable.
The carpet feel soft and easy to vacuum
My living room and dining room came out great as well as my area rugs. My stair case gets a lot of traffic and was quite dirty. It didn't come out as well as I had hoped. There are some areas that still look dirty. Not sure if you came out again to do a second cleaning if that would make a difference.
EDWARD he done a fantastic job. he explained whole service and process. Very good job. You should have him teach your employees. Very little mess.
I really appreciated the quality work the tech did. I had some difficult grout to clean and it was beautifully done. Thanks again.
you guys did a phenomenal job on the carpet I have distributed many of your cards to everybody who is asked me how it turned out thank you so much
Very efficient and pleasant workers. The rug cleaning was exceptional.
Cleaning is good and not soapy
i was very pleased with my actual appointment - the service person was friendly, efficient and on-time. You would have scored a 10, if i hadn't experienced a very concerning scheduling issue. i had scheduled an appointment and received an estimate for a post-move out cleaning. Because the timing was so critical, i called the day before to confirm - and was told that i wasn't on the schedule. I vividly recall the original phone call(particularly being a little surprised that i needed to provide the exact number of steps to be cleaned and the fact that i was originally quoted $5 per step). So after having a lengthy discussion with him, how did he not manage to actually book my appointment? Thankfully there were appointments available for my scheduled day, otherwise i would have been in big trouble as i am required to have the carpets cleaned and was leaving for Texas the next day. For that reason alone, i would be reluctant to recommend you despite otherwise being pleased.
The carpets are really clean and the drying time is minimal.
I was very impressed by the professionalism of your technician. The final work blew my mind! Superior service all around.
No soap and dries fast
The job was reasonably priced and the fact there are no chemicals. The carpets came out amazing!!
No residual substances left in carpet. Carpet and upholstery comes out amazingly clean. Very professional service technicians.
Jan the service tech was very professional. We really liked the result we saw
Technicians were knowledgable and explained the problems we were having with the tile
Everything that was promised was delivered. thanks!
We are a repeat customer and was very satisfied the last time we had our carpet cleaned. I do not know about the products but our rugs look very good after the cleaning. The service was great, our serviceman, previously and now, was very friendly and knowledgeable about our carpeting. Great job.
We were amazed at how clean our carpets came out. Brandon was fantastic and fast!! The Brush-Pro really made a difference!!
Edward was very professional, friendly, and did a great job cleaning our carpets.
Fast, neat and clean workers and a thorough job
no chemicals
Brandon did a great job. He was quick and efficant. The carpet looks great.