based on 39667 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your representative (Edward) was great. He has a talent for PR. He did a fantastic job with our old carpet; better then others that we have had clean our carpet.
Customer service can be improved. Call back when you say you will.
the person who cleaned my carpet was very nice did a very good job asked me to check it before he left very accommodating and a very good price on time
The coupon I received mentioned $29 per room. It did not specify $5 a step per stairs or an $8.00 fuel charge.
Ray was awesome! He was personable and did a great job. Will use you again to clean my carpets.
Snake sure all areas asked to be cleaned are completed wipe up water on tile as this leaves residue
I love the no soap/residue concept. The technician Johnathan was so diligent , informative & professional! Very happy with the results !!
I loved our servicer. He was very polite and knowledgeable.
I noticed an area on the front arm of the couch that was missed. I only noticed it now, but the dirty area could not be caused by a spill. Selecting Zerorez would avoid this, so I thoughr.
I like the way it drys...no crusty residue.
Some spots didn't clean up completely, the pile in the one room that has pile carpeting doesn't look "fluffy" anymore, plus the machine left streaks all over the carpet in every room that were still noticeable the next day, even after vigorously using a carpet rake on the room with pile. I didn't have these things happen the last time I used Zerorez. Other than that, the carpets feel and smell clean and the technician was very cordial and seemed to know the products very well.
Did a great job of getting my wine stain out. The tile looks like new.
Technicians have been polite and professional. Results were as good or better than competitors.
Efficient technician...knowledgeable ,friendly....all around good.
I am impressed that you stand behind your service so much that a second cleaning was given to my carpet. I appreciate the way it was handled and I am a happy customer.
Friendly, on time, quick, carpet not stiff
All of the dirty spot seem to be coming back.
Do it right.
No using soap
Service was superb
The professionalism and knowledge of the personnel.
Timely and professional service.
I think the carpets look great and I think Andrew the technician that came to my house did a great job. But the morning of my appointment there was some confusion about where I left a hide a key and if the house was empty which I was actually there waiting. Oh well. Overall I am pleased.
Very clean carpets. Technician was very professional.
Will was great! I use your services twice a year.
Jan was excellent worker..quick, courteous, answered all my questions and cleaned everything I wanted cleaned. Next year I will ask for him again.Name removed
Great work, prompt, courteous, and professional every time we call for service. Highly recommended.
Fast and clean
Your service took our ten year old carpet and made it look like New!
The cost was twice what I have paid for steam cleaning in the past and was over charged, I believe for hallway and full for just going into walk are into bedrooms. Was not told of the cost before starting and was quite surprised. I'm a widow on fixed income and really wasn't prepared for this amount!