based on 40956 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Better than anyone else I know and I was in the carpet cleaning business.
No soap residue
Your tech was nice, polite, efficient, and thorough.
ZERO... wait for it... REZ
All products used are friendly to the environment, service is excellent, representative of Zerorez is knowledgeable and capable to answer all your questions. The representative is on time and leaves the home in excellent condition.
Technician was efficient, but did not seem to hurry through the job. Floors came clean and dried fairly quickly. The idea that no soap residue is left in the carpet is good piece of mind as well.
The technicians are so nice!!! The carpets always are so clean afterwards.
Carpet looks brand new!
Dark spots in our carpets are gone with no chemical smell.
Limited, no use, of environmental damaging chemicals. I appreciate the time taken to protect door opening corners, cleanup and concern over tracking dirty elements throughout the house. Jarod was very business like and professional. Will utilize your service, again.
My carpets look amazing, and Wil was very friendly and professional.
Employees explain process, on time and do an excellent job.
Stains not removed in multiple places. I'm Disappointed and already have an appointment for a rerun to have it fixed.
The carpets are fresh and clean.
Everything was great, but the most important was the amazing customer service! Todd, the Zerorez technician that came out, was incredibly knowledgeable as well as positive and friendly. He clearly loves what he does and it shows in the quality of the work. On top of this, I was his first customer of the day at 4pm due to flaky customers and he was still very professional with a smile on his face! I'd like to acknowledge Todd for a job marvelously done and recommend Zerorez for your carpet cleaning needs. Thanks Todd and Zerorez!
Overall great experience.
We have been using Zerorez for years and it is simply the best for getting carpet and upholstery clean.
Run on time, efficient and knowledgeable technician.
You need to improve your customer service. Many times I called and it just went to dial tone. I informed Andrew and he talked to Manager or owner. This happened also when I called the day of service. Also, inform customers of the pro brush service. I did not know
that was done until I downloaded the copy of service. I assumed the extra was for cleaning my area rug. I think this is an expensive service. More than cleaning a room. Andrew was very helpful. I like your product.
Quality of workmanship and professionalism.
carpet looks great after cleaned.
Quality and professionalism
Great cleaning experience and great customer service.
Zerorez did a great job on our carpets that had taken a beaten from our ill dog. They look very clean. The employee who did our carpets was very pleasant, hard-working and got the job done. I would recommend Zerorez to friends.
Usually my carpets look like new when your techs are finished. This time I noticed several spots that were missed. It still looks great overall but it just seems like it wasn't as thorough of a job as usual.
Had to have someone come out a second time to get rid of dark marks on the carpet caused by excess water. (That's what he told us). We are completely happy now - Amazing job of the traffic areas.
Friendly, informed service. Made my carpets look brand new. Thank you!
on time and do a great job
Fast, no residue