based on 40000 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Just amazing results from quick work! No one else gets carpets and upholstery cleaner
The cleanest of the carpet and the friendly personal.
Was way too expensive.
Anthony was honest and very professional. He did a great job
I felt safe having him in my house
Everything! The staff is always so friendly and professional and my carpets and furniture are so beautiful once again. Keep up the great work.
The honesty in recommendations and cleaning ability.
Very friendly..Explains the whole process between them and the other guys.. Really got stains out of carpet that I thought was there forever...You can't beat the price $330 for 5 rooms, 2 hallways, 15 stairs, and a partridge in a pear tree.,LOL
They do a great job
I like that the water is a high ph level making it the soap. That way there is no residual soap left in the carpet. Also the gentleman who cleaned my carpets was very courteous and professional. The first time I had Zerorez clean my carpets, I was amazed at how easily there were cleaned. This time tho my carpets didn't respond the same way. A little bit disappointed.
I like that there is no soap residue left in the carpets. That the water has a high ph level making it behave like a soap. The first time I used Zerorez I was amazed at how clean my carpet became. This time there was very little improvement, little bit disappointed.
The associate, Robert, was very helpful and clear explanation for services that I am very saticified. I definitely use this service for the next year. Thanks!
Will ( service tech.) called that he was on his way to our house. Checked out the areas to be cleaned and if we had any concerns.
He was prompt, friendly, and courteous. Would have him back again. Great service and services.
The carpet stays clean longer.
I paid for three areas of pet treatment and after the carpet was dry I can still smell the areas affected
carpet was really wet and still had damp spots the next morning
The Service was excellent. He called before he came by, was courteous and worked very hard. The carpet looks almost brand new. The floors are clean and the sofa looks fabulous.
Love that it drys so quickly also.
I will never use anyone else.
Didn't leave a film and that alone is great. We had johnny and he was fast and professional and very personable.
Everything
always get excellent results. This time i was caught by suprise at the cost. Much higher than excepted
Cleans really well and gives the house a very clean smell and the carpets look like new.'
Service man really nice and willing to help with what you need.
Price competiveness
The carpet looks much brighter now that we use your service.
There were still places with spots. The tile wasn't able to be done because of color stain in grout and even a light clean didn't get corners clean at all. White water spots were left on the tile from the hoses that must have leaked during carpet cleaning. I'm 9 mos. Pregnant and asked if the tile was going to be done 1st or the carpet and he said he would do the carpet 1st so me and my husband moved all furniture to the tile. Only for him to say he was going to do the tile first so we begin to move it back then he tested an area of tile and said he would not be able to do it, so we (me and husband) moved yet again the furniture back to the tile. It was so existing I should have done it myself as I usually did before.
Very friendly and educational
Jan was extremely professional and friendly
Very efficient and professional
You really get out pet stains. The carpets dry quickly and there is no after odor.
I did not realize that your process was totally soak my carpet!! It took 2 days to dry. I also spent the next day vacuuming my carpet to try to fluff it up again. My carpet was crunchy!! Also the places where the techs went over it twice are still crunchy. The techs were very professional and friendly and wanted to do a good job!! I would give them a great recommendation, however, your process is not one that I liked.
I had you pick up two very expensive carpets to be cleaned. Several months later, when I had not heard from anyone at you business, I tried to call to find out the status of the carpets. The back and forth with leaving messages and nobody replying to me was painful and in fact, I was concerned at one point that my carpets were probably lost forever. I was finally able to make contact and after a few more weeks of trying to schedule a delivery, the carpets are back with me. The job was well done. However, nobody should have to deal with this sort of unprofessional behavior from a business....
Service