based on 39668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I found out the hard way the two men I had experience with misrepresented themselves! It's not your fault they were liars and just didn't come out until we had several conversations! I never met either one in person they were both from California! I think you do as good a job as any of the dating services maybe even better! I just had two bad experiences and need to not try for a while! Jasmin Thank you for the lovely customer service you were very helpful and I appreciate your kindness, Name removed
good job and professional people
I love the idea of no chemicals and no smell in the carpet afterwards. Also the carpet is soft now. I also mentioned to Ray that I was going to be rearranging the furniture and asked if there was a way to get the nap up where the sofa and chairs have been sitting for 9 years. He said we could try the BrushPro and it would look a lot better using that than just using the steamer. It looks beautiful. You can't tell where the furniture was at all!
I honestly feel like I was completely ripped off. I was charged $250 to have my wool area rug cleaned. The main reason I had it cleaned was because of the smell - which the technician (Juan) said happens with wool rugs. It smelled better for 2 days, and now smells just like it did before it was "cleaned". I felt that Juan was very polite and respectful, but I am extremely disappointed with the results and the amount I paid. I will not recommend Zerorez to anyone.
service was great, Ray was very helpful explaining everything, he did a great job.see you next time.
Have used zerorez 3 times. The quality of work on 2 of the services was excellent. The person who preformed the service was extremely professional. This last service was definately excellent.
Excellent quick service. Great way to clean carpets and technician was honest neat and on time.
Give customers a break on the price when they only have 2. Tech was clean wore booties used corner guards and did a nice job. Gas fee rip off. That's why a 7.
Very friendly and though job well done. I would like to have addition carpet cleaning performed soon. I only had a few high traffic areas done at time of service but now see some other areas to be serviced. I will call to make an appointment.
your service man Will was great and I am very pleased with the results, I have recommended your services many times. Sheldon Weiss
Our carpet came out like new
I love that it was chemical free and the technicians were very nice! My carpets looked great after they left, but as the dried and over time all of the stains came back. So they are all still there.
Pay more attention to areas of concern. Our carpet was pretty bad in one room, and it did not get any better after your team came. The other rooms were great.
Quick and thorough. Left no trace of dirt behind
No chemicals and the professionalism of the technicians.
This was my first time having my carpets cleaned by Zerorez. I always cleaned my carpets myself because I was afraid of chemicals. Our daughter had her carpets cleaned by Zerorex and I was amazed how well it turned out without harsh chemicals. It made me a believer and I made an appointment. Jonathan arrived explained the process and I was blown away with the results.The carpets that are 20 years old looked like brand new again. Great experience.great product. Jonathan did a fantastic job. He was very professional. I feel like I am in a new home. I will use your services again. Very pleased with results.
Easy to make a reservation, on time service, happy, helpful technician
Explanation of services by techs on site could be better. Techs should follow though with what they agree to do
After hearing about how good you all are, I think the carpet cleaning was just avergae. There are a few areas that still have some minor stains in it.
good price, didn't take too long, friendly employee and effective product.
The process was easy. I was very pleased with the staff the service and the product. It is now 24 hours since Brandon our tech cleaned our carpets and we couldn't be happier with the end result. A big thank you goes to our tech Brandon Mueller. A wonderful job and we will continue to use zerorez because of you.
I was very impressed with the professionalism of your technician Roy. Just so knowledgeable in explaining the cleaning process to my son and I. The carpet looks just like new! Thanks.
Jon D. Mallin
A couple areas in guest room did not get clean.
Results were fantastic!! Juan was great!!
The servi was oodles, will was polte and asked pertinate questions about the age of he carpets,etc. my only question is why you have a private tel. no.?
The service man called twice to say he was on his way but I do not answer calls that say private number on my ID
The service time and quality was exceptional.
The quick assessment of the carpet cleaning and the polite manners from the cleaner.
EVERYTHING
My two sons recommended Zerorez and I am very happy with the result. The workers were Andrew 1 and Andrew 2, very professional, and answered all my questions. Definitely use Zerorez again.
They showed up within the time frame, very courteous, professional, and performed the job that they said they would. I would recommend to a friend.