based on 39669 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the products are green and don't hurt the environment I really like that. Johnny who cleaned my couch was very friendly and informative.
They have worked very well for my issues, love your company and people you hire.
Andrew was very informative and knowledgeable but Andrew was neither!
JUST KIDDING! BOTH Andrews were "very" friendly, informative and knowledgeable.....BOTH were a credit to your company. THANK YOU!
Carpet cleaning made my carpets like new
The price was a little high, especially for the small size of my stairs. It was the price yo charged for doing the stairs that was so high.
Your process was more then exemplary!! I was absolutely thrilled with the outcome of the carpet cleaning!!!
Everything. The carpet looks great, most stains are gone. Technician Toy Lewis was outstanding. He was courteous, professional, and thorough. I have used you before and all I will ever use in the future...
How to make it right?--Give me a refund. Out of curiosity, the day after my carpet was cleaned, I re-cleaned a section of my carpet. The water pulled out of the newly "cleaned" carpet was dirty dirty dirty ! ! ! and full of soapy suds looking residue ??? NOTE: The zerorez cleaning on my carpet was the --First Time-- ever that my carpet was cleaned. If you are "zero rez" why full of residue? I did not receive what you advertise 0-residue..
Very displeased. Please refund my money so I can get a real carpet clean done on my carpet.
Name removed: Ph Phone number removed -- 10050 Magnificent Sky St.
Carpet is super clean without residue and technician, Jerod, is very professional.
Your service was provided at our rental unit. I was not there at the time. We always use your company since our first experience with you.
It was easy to schedule a convenient time, the guy was very friendly, and I feel like our carpet is clean and safe for our baby.
Very professional, and delivers on promise
My carpets look as good as they could (given that they're not brand new) and Jerod was personable and competent.
There was no smell and Roy did an excellent job of explaining all services.
quick reservation booking ,on time appointment, top quality cleaning,and a knowledgeable staff regarding different kinds of carpet stains, plus no crunchy or sticky carpets to walk on the next day!
I truly liked our technician. I have a few pieces of feedback. It seemed that there were add ons upon add ons that really drive the price up. I didn't like that. Also, we paid extra (quite a bit extra) for the use of an agitator brush. I don't think that brush was used over the entire carpet like I paid for. It seemed to me that is was quickly used, and areas were skipped or gone over very quickly. When pay that much extra, I expect for it to really be extensively used over every square foot!
When the person showed up, they quoted a price that was over 500.00, the radio ad stated every room in your home will be pretreated, cleaned and sanitized for 29.00 a room. We were shocked at the price we were quoted and the person made statements that we refused to have the work done, we were expecting to pay about 120.00 some dollars or so, so the quote was way over what we had budgeted.
it works
a good job.
Roy did a fantastic job getting all the dirt removed It dried in only 6 hours
Deep cleans without soap.
Just continue the good work.
We didn't appreciate being up sold on the extra pet stain remover. When the guy showed us all the stains with the black light we thought ok $100 to get rid of them is worth. He assured us he'd show us the removal of the stains with the black light after the process. When we asked to see the stains he said, 'we'll it's not going to look different with the black light but you got the treatment so you should be good to go.' We would have never spent $100 additional dollars if we knew that was going to be the outcome.
Before I used your company I used to use a chemical cleaning company. Most of the spots they couldn't get out and my carpet was grey grey grey looking. Zerorez got out all of the spots...and it looked like a new carpet. I am a real fan of your company. My neighbor is going to use you too!
Everything was okay, but O had a room where a urine smell was present. The technician did use a dedoderizer, but it still smells.
I always use you because its always a good job and not overly wet.
Hard working Professional, on time, neat and clean, does a good job
I love that there are no harsh cleaners used to clean the carpets. Staff was very friendly & prompt.
My two sons recommended Zerorez and I am very happy with the result. The workers were Andrew 1 and Andrew 2, very professional, and answered all my questions. Definitely use Zerorez again.