based on 39672 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timeliness, professional service and great customer service.
Juan was very professional and thorough.
I was very impressed when you guys sent out a tech for the second time. It really shows that you are committed to customer service!
No chemicals or detergent. Carpets look outstanding. Service technician knowledgeable and friendly.
It's a great product and does what Heidi Harris says it will do. .I have had other cleaners over the years, but they didn't compare with the fine job you guys did. I commend the cleaning guy. .he was friendly, courteous and very good at what he does. . I didn't call you guys sooner because I thought you would be a lot more expensive than the other carpet cleaners in town .. I was pleasantly surprised that you were right in the ballpark on the price but did a much better job of cleaning . .no odor, the carpet is soft and nice like it was when new . .I have already recommended some friends to call you . .Virgil Wilson
Very friendly
The gentlemen who cleaned our carpets were awesome! They provided great customer service and my carpets looked brand new! Will definitely use Zerorez again and refer to all my friends and family.
They worked and our tech was great
Environmentally friendly.
The cleaning products are non toxic and did a great job. The carpets looked great.
I've had the same person cleaning my rugs for the last several visits. He's a very likeable person and quite polite and does a fantastic job. I like the fact that the rugs dry reasonable fast.
quality of service
Your service professional Brandon did and excellent job thanks Zerorez
My carpet has never looked better and I love the fact that there is not a weird wet odor after they leave, like Stanley Steamer. Our technician Jan was professional and thorough.
They do a great job.
No residue left behind on rugs. They look like new.
We were very pleased with how nice our carpets came out. We have had Juan before and once again, he was friendly, professional, courteous, prompt and knowledegeable about the company and their product. I will definitely use you again and recommend you to my family and friends. Thank you so much for the great service.
How great the carpet looks when they are finished!
Technician was knowledgeable, friendly, and did an excellent job.
quick and did a good job. A little high priced though. charged full price for very small area of bedroom (about a 4x6 area and $5 per stair is a lot.
The tech was the best one so far. He made the difference. Excellent job.
They work! Not only so, but your staff is super friendly, helpful and patient. They did a great job!
no chemicals and great technicans
Quick and rug looks very clean. Great service man did it in about an hour.
Read all of this, and make sure I get a response, please. I want to make sure that my feedback is actually important to Zerorez of Las Vegas.
After visiting your website, I filled out a request for information on Sunday, October 5th. I was contacted by a young woman in the call center on Monday, October 6th, who only barely introduced herself as a Zerorez employee--I never got her name. She then proceeded to act as if I had already set up an appointment, rather than answering any of the questions I had about the website, specifically the offer for $33/room. I told her that I was busy at work, and that she should call my wife. (I provided her name and phone number.)
The young woman never called my wife. Instead she called me back the next day, almost as if it were her first time calling me. Yet again, she did not provide her name. Very unprofessional, she just jumped right in as if I were a guy at a checkout stand, who couldn't wait to fork over money. I told her that she had called the day before, and that she was supposed to have called my wife, which she did not do. She attributed this to a busy day. Now, she was polite throughout our exchanges, I just didn't feel valued at all. I only mention it because in retrospect, I feel like I've been taken advantage of.
She told me during this second phone call that the minimum payment for a job was $107. I had somewhat expected this, as a good friend of mine works for the Salt Lake City Zerorez office, and has told me about the procedure. Nevertheless, my original inquiry re: $33/room was never answered. The call center girl said that she could send a tech out to my house to quote a price, and that if we "liked the price", he could do the job right then. I went ahead and greenlit the visit, telling my wife to expect the cleaners between 10AM and 1PM on Wednesday.
When the carpet cleaner tech arrived, he was very polite, but again, somewhat unprofessional, and my wife would later describe his tactics as slightly deceptive. He quoted her an initial price of $270 (two rooms, a couch, and a pet treatment), which was not what we were looking for. He kept chopping it down, finally getting it to $107, which we'd been told on the phone was the minimum, but he had to approve over the phone with his manager. Yet again, no information on the $33/room rate on the website.
What compounds our complaint is the fact that the tech made a point of telling my wife that he'd driven "far to get out here" (95 & Wagonwheel) and how his "boss wouldn't want [him] sitting around for two hours" if my wife didn't agree to the price. Thus pressured, my wife went ahead and had him clean our carpet.
And he did a good job. Again, also polite.
Here's the biggest part of the problem, though: shortly after leaving our home, he went right down the street to service another residence. Not even three houses down. "Far to get out here", indeed.
At the end of the day, we felt deceived, and didn't like having to interact with employees who, while displaying good manners, lacked professionalism where they ought to have it. We like Zerorez; our family have used them before, and the aforementioned friend likes working for the company in general. Nevertheless, this experience was hardly stellar, and these issues need to be addressed. We're not likely to do business in the future if we're lied to.
The pleasant and hard working technicians . The products you use and treatments
no harsh chemicals
I'm very impressed! The stains did not reappear when the carpet dried. Your service man, Jerod, was very courteous and efficient. I will definitely use your company again.
Carpets come out great. Have already recommended Zerorez to friends.
Everything! My floors look beautiful! Rob and Jan were fast, friendly and efficient!