based on 40000 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No smell!
Great service.
Fast, efficient service and friendly, knowledgeable technicians.
Nice service man. Worked hard and did a great job.
It doesn't appear that I was given the discounts for the VIP email which included $20 off plus $50 off for pet stains. I was not told that the pet stain/ordor I rec'eved was not guaranteed or that there was a choice/difference. I wanted what I had last time, because I had no ordors...but this time I have a bad urine ordor upstairs. What will it cost me to have him come back out to get the ordor out?
Other than that, the carpets look nice and the guy who did the work was very nice and courtious. Thank you, Name removed
Pick up and delivery times were right on! Rugs were cleaned and delivery an very helpful getting the rugs very patiently placed the rugs back in position on the floor, lined up with hardwood lines. Very happy with service.
be much more up front about the pricing of the cleaning of the rooms and the stain resistant spray. this time i never saw any price quote until it was emailed to me after i paid. i found it unusual that the stain resistant spray cost as much as the cleaning. the spray took less than 10 minutes to do so unless the chemical is extremely expensive, the labor involved does not warrant a price of $29-30 per room.
It worked! And the men who came to do the job were great.
I was happy with the quality of service, however, the price was extremely expensive.
Amazing service by Ray. He was very thorough with his explanation of type of service we needed. We have two little dogs and they had urinated everywhere. Ray did an amazing job of cleaning our carpets and it feels like a new home. Very pleased with Zerorez and Ray. Tori who answered my phone call was also very helpful and very friendly. I have recommended Ray and Zerorez to my family and friends. Thank you.
Service is always excellent, easy to schedule , price is reasonable,
Efficient service guys.
The tecs you send are great! Courteous, knowagable, and able!!!
A company that offers green cleaning that works. Hot steamy water and special treatments for problem areas. The young man, Brandon was extremely polite and knowledgable about the different areas of cleaning, ie, rugs carpet, wood and etc. The price was clear before we began and no hidden fees after the job was done. If my oriental rugs are returned after cleaning as well as my carpet was done I will be very satisfied
I appreciate there is not any residue of cleaning
product on our carpet. A serviceman was kind,
friendly and workable. Yes, I have already recommend
your service to family and friends. Thank you and
Merry Christmas to you and your family.
You don't use chemicals!
Carpet looks excellent It was a pleasure to receive competent, courteous and efficient service by your technican Jonathan.We are very pleased by his attention and skill. Thank you. Purcells
The customer service from the technician was outstanding and my carpet looks like brand new . Thank you!
Fast service,excellent cleaning
The efficiency and timely manner for our carpet to look amazing. Very friendly and helpful staff as well!
service,quality, timing. excellent service rep. knowledge of carpets.
You sent two people to my home to clean the carpet and I really liked them both. I was given a window of 10 am until 1 pm for the cleaning and they arrived at 10:15 am with a phone call 20 minutes before arrival. All of the stains were removed and nothing got broken. Everything that I asked for was done and I knew what the price would be in advance. I received a confirmation call the day before. The cleaning went well.
Prompt, courteous service
Very thorough cleaning that was done in a very professional manner
Very friendly, professional person doing the cleaning. Beautiful job. I'm very happy with the results. Carpets look wonderful!
Your staff is courteous and your customer service is excellent, and I really appreciate that you are willing to come back and re-do the work if customers are not completely satisfied. I see the benefits of your products, and I have recommended your service to my friends who are concerned with using products that are safe and environmentally friendly. But, to be honest, I have gotten better results in the past with other carpet cleaners who use traditional cleaning products.
very professional technician, did a great job. Carpets looked very nice.
Your technicians did a great job and were extra friendly.
you always do an excellent job every time that you come out.
I am being billed an extra $100 for tough stains but yet there was still stuff around the edges that a regular vacuum should have picked up. The carpet when I entered my house did not look like a professional and the floors throughout the rest of my house were dirty. In the pictures on the ad that I had showed a technician with covers on his shoes but didn't look like my technician used any.
Great service and technician was awesome