based on 39668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technician Juan was very punctual. Respectful of everything. He explained everything in detail. Offered additional services at the time. The job was done in a timely manner and looked great.
Professional and you stood behind your 100% satisfaction when stains didn't cone out the first time. Second tine a charm. However, one thing I'd like to add is the carpet was very stiff once dry. Felt like the carpet was starched. Regardless, it was clean.
Again, thank you.
The service technician (Juan) was very helpful.
Carpet is clean without residue left behind
The appointment time could be more exact. Drying time takes longer than "a few hours."
Great service, knowledgeable technicians and good follow up. Carpets look and smell wonderful,also had the tile and grout done. It was amazing, we are so happy with the results.
Carpet came out good and like that there are no harmful chemicals
Timeliness and accuracy
I paid $500 for a deep cleaning and when my 2 year daughter came to visit her feet were black by the end of the day. I have the pictures to prove it.
Prompt. Efficient. Friendly. Professional.
Products smell great. Serviceman very friendly and efficient.
Clean
does a good job
Great work completed at my home. Employee was knowledgeable, courteous and professional.
Have someone come to the appointment who knows how to get stains out of the floor. Otherwise he was great.
The technician (Juan)was very helpful and professional.
Good quality
One high traffic area in the home was still gray while the others were better (possibly overlooked). Can't get a quote for our business after 3 calls. I give up.
Your company is punctual, courteous, and thorough. We get emails and phone calls reminding us of the appt. We then get satisfaction calls afterwards. The carpets in the office have never been this clean. Amazingly, the spots don't return like they did with other styles of carpet cleaners. Your employee, Roy, is awesome. He explains all and is totally OCD (in the nicest possible way) about getting the carpets clean. We never knew we could just get spot cleaning more frequently. With other companies, we were always told we had to get the whole office cleaned each visit. We love ZEROREZ! Dr. Mary Grant @ Mary A. Grant, O.D.
I explained my carpet issues to your representative. The representative explained to me I needed only a topical treatment. There were no indications of soiled or damaged carpet. After this topical cleaning was serviced the house smelt and carpet looked great. By the way the carpet is only 3months old. The areas which I pointed out for detailed cleaning were not properly cleaned. There was a crusty dirt build up left after carpet dried. Crusty from original soiling which is why I called in the first place. I will be contacting your company via phone in the near future as my phone has been damaged and Im waiting for a new one in the mail. Thank you for your time.
Works great, looks good time after time
Technicians always pleasant and on time. My carpet is 11 years old and I have 2 dogs, a cat, and 2 children living at home and it always turns out looking like new carpet.
Anthony was knowledgable about the particular carpet I had which is not a typical type. I got an education and clean carpets.
Thank You
Method/execution/Professional/Very courteous and personable technician/he (Juan) did an AWESOME job!
THE FACT THAT YOU DONT USE CHEMICALS TO CLEAN THE CARPETS.
Jan the tech that cleaned my carpet was amazing. He rocks
Andrew was very professional and informative not pushy or misleading like other companys. The carpet looks and smells great. We will be calling to do the rest of the house.
Quality of work and showing up at scheduled time.
Andrew and Andrew were great. Very courteous and efficient.
I really liked the technician that came to my house. He was very polite and worked really hard. Although, he was able to get a lot of stains up, there are still a few crunchy spots from previous spills I was hoping would be gone. In particular there was a bright blue spot from ice cream close to my front door that was hardly lifted at all, I thought the carpet was just permanently stained and was okay with it, however I just went and scrubbed it myself and now it is not at all noticeable. I paid extra for the extra clean for any deep problems so I'm slightly disappointed with how expensive it was for the results. Next time I would not pay for the extras.