based on 39672 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Flash! It gets stuff off the carpet that wouldn't ordinarily come out. I also like Anthony because he's pleasant and easy to work with.
The method you use to clean the carpet. The customer service provided by you tech Jan.
Ray did great job. You can also feel confident in his representation of your company
Eco friendly and Ray is an excellent service representative that is very knowledgeable about your product and he did a great job making the carpets look new again.
First of all I have used your co four times. This tech measured every room-which was fine however what was not is that he charged me for two rooms when the area was 10 feet and then another 40 feet over. It would have been more equitable if he measured the entire house and then divided by 200. He was rude and there are streaks in rows throughout. I was quoted $211.00 and it cost $391.00 less 10%. He said to me if I didn't like the price her will pack up and leave right now then he argued with me about me declining the pet treatment. The variance in prices each time - makes me wonder. To make it right you can give me a credit of $100.00 and fix the steaks plus a big stain appeared that was not there before. I wanted him to finish and then leave.
the finished results
The professionalism and expertise of service
The product really works well and eliminates virtually all stains and dirt!
Your staff is courteous, professional and on time! We have had Brandon
twice and he is Outstanding! He takes the time to answer questions and
does not hurry! He is the best!
I was satisfied at the time of service and the people who came to clean were very nice but I was disappointed in the pet spray feature we added to every room as it did not remove the smell out of the carpets and in some cases did not remove the stain
That they are chemical free & are much safer to use in your home.
We are very satisfied with the service of zerorez. We use your company in Las Vegas because of Johathon he makes sure the customer is satified with the work and has always been able to get any stains out he deserves to be reconized.
We got a good technician which makes a big difference
Prompt response to a call back. Spots gone.
Our technician did a fantastic job! Our carpet was in pretty poor shape but he made it look a thousand times better. It smells great and he worked to make sure all the problem areas were taken care of. Would be very likely to not only recommend but use again. I can only think of one criticism- you need shorter arrival windows
My carpets and upolstery looks and feels fantastic! It stays clean for so much longer than when other companies clean it. I will never let anyone else clean my carpets again! That is how much noticeably different they are.
We had Andrew to clean our carpet and he was awesome and did a great job. Would recommend for sure Zerorez .
That there are no harsh chemicals
Outstanding service. Excellent service techs
the people from your company are always so friendly. I feel like you do a great job and the carpets aren't crunchy when you're done
Ray was great! He really went the extra mile to make my carpets looks great.
He's friendly and very knowledgable. He arrived on time and did a fantastic job.
Thanks again ray!!
Excellent quality of carpet clean, courteous and professional technician.
There was too much excess water left on my wood and tile floors during the carpet cleaning. Seems like protection should be used under your hoses to prevent this. I told the technician about this, gave him towels to put under the hose and assumed he would be especially careful after I had pointed this out to him. After he left, I saw watermarks in every room on the hard surfaces...from overspray or leakage, or carelessness, but I had to mop every floor linking the carpeted areas. Ii was very disappointed with this aspect of your company. Your technician was pleasant enough, but I would risk damaging my wood floors by using your service again.
Obviously didn't read my email.
I was very happy with the job and your employee. He handled my complaint politely.
You need to alert your phone people about proper price quotes. I was quoted $95.00for three areas. Two rooms and a staircase. The guy who came said steps were $5.00 each. Not what I was told over the phone. He called and they said $5 per step. ridiculous.... I quit Stanley steamer because of the phone quote changed when the employee got here. I suggest you have a worker go to the home and give a quote. Otherwise, you'll have this problem. I, for one will not have a carpet cleaner without a proper and guaranteed quote.
Very professional!
Love, Love, Love Zerorez!!! Andrew is very professional and awesome at what he does! I would never use another company!!
We love everything about the way your company cleans our carpets. All stains were removed without any residu and the fast drying was remarkable. Your company realy delivers what it promises.
Love how nice and detailed the technician was! Also my Carpets look so much better, I can't believe how big of an improvement it was!
Roy the service technician was polite, knowledgeable and did excellent work. Our carpet needs to be replaced soon but it looks and feels very clean, puppy spots completely removed. We will definitely use your company in the future.
I am very disappointed in the cleaning of my high traffic area. There was only one out of the 4 rooms that were cleaned that required special attention. The master bedroom. It has only been 9 days since the carpets were cleaned and the high traffic area looks the same as it did prior to cleaning.