based on 39672 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am being billed an extra $100 for tough stains but yet there was still stuff around the edges that a regular vacuum should have picked up. The carpet when I entered my house did not look like a professional and the floors throughout the rest of my house were dirty. In the pictures on the ad that I had showed a technician with covers on his shoes but didn't look like my technician used any.
I would not recommend the basic pet treatment as it did nothing. We just couldn't afford the flash treatment. I think our guy forgot to use the deoderizer this time.
All of our pet stains came back!
Friendly staff and a great product.
enthusiastic and knowledgeable guys on site
Eco friendly.
Professional service person.
I was very pleased with the service in cleaning the carpet in my rental unit. The carpet is a light brown color, which had gotten very dirty over time. They were able to remove the dirt to restore the carpet to the state it was in when I moved into the unit. I was also very appreciative of the patience of Andrew, the technician who came out to clean the carpet. Since I was traveling out of town, I left instructions with the apartment management staff to grant access to the unit, but they dropped the ball and caused Andrew to have to wait almost 30 minutes while they attempted to contact me to request access after he arrived. Once inside, Andrew quickly sent me an estimate. After completing the work, he texted me a picture of the living room, which had been the dirtiest. I was happy to be able to see what a great job he did right away. I would definitely recommend Zerorez to others and would use their services again in the future. Thank you!
Over all professionalism of your services and techs
We have old carpet that feels soft and clean again. Not using harsh chemicals is a real plus.
They did a great job, the staff was very nice and professional. Thank you!
I felt Ray (?) was professional and I did like that the carpet felt fresh upon drying and not sticky from left on chemicals. I will say that it did take a long time to dry approx. 6-8 hours.
Professionalism of staff. Arrived when they said they would. Carpet looks like new, I am a return customer and, simply put, will never use anyone else. Zerorez is fantastic.
they work
Carpets come out like new. Service man very professional and informative.
great work
I love your company!! You do a fantastic job! A few spots resurfaced and Zerorez came back and redid the spots. Thank you!!!
Better clean. Better service.
Quality of work, timeliness, quality of employees
The technician I had. Andres Dominguez. The best.
Keep rates reasonably competitive. Reward repeat customers with a discount.
Healthier way to clean carpets.
Carpert looks clean...but its only been a day so its hard to rate you
My carpets look great. Drying time was reduced. Jan and Andres were very considerate of my elderly mother who is in a wheelchair.
The odor eliminator was really strong smelling and the carpet was crunchy when it dried, not soft as I had expected.
Carpet always looks great after cleaming
All the debris and water were dumped in front of our driveway on the street
Leaving a clumpy mess of water and wool on the road.
The service was excellent and I like the fact they use all natural cleaning agents. The carpets are now dry and look very clean and fresh.
Agents are always friendly and do an excellent job.... Prices are a little high when you factor in repellent and pet spray.. other than this I like this company
Great service and friendly employees. Anthony was great in our home and was very careful to do good quality work.
you always do an excellent job every time that you come out.