based on 40956 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time and job well done!
the service was excellent the team h was on time and very efficient
It is clear to me that Customer Satisfaction is paramount. Return trip promised; return trip made; no charge; excellent results. Juan Meza, the technician who treated our carpets and rug, did a perfect job. Pet stains gone; carpets and rug look like new. Juan is a serious, highly knowledgeable professional, who puts a very good face on Zerorez.
Products and technique used allowed for very quick drying with no chemical odor.
QUALITY OF SERVICE
The no rez, ease of use.
Professional & Very clean carpets & tile
No chemicals. Professional and kind technicians.
Your technician Todd was very professional and honest. Great guy.
Everything!
Everything! My carpets look brand new and they were looking pretty funky. The technicians were courteous and professional. I like the way the carpets look and feel and my love seat looks beautiful. I've already started referring my friends!
Good response,considerate service and customer concerns
Clean, respectful workers! Great results!
Very professional. Very kind and helpful. No pushy upselling, they inform me and let me make a decision.
The Great from the representative pick up the phone to your carpet specialist it was great and I will recommend your company
service is great. people are very friendly and good at what they do.
Neat clean and prompt!
Courteous and well informed technicians. Thorough job performed in a reasonable time.
The carets don't seem as clean as last time. They are old, though, so maybe it's as good as it can get.
Prompt, efficient, thorough
Chemical free, highly effective
Results, professionalism and price!
Highly recommended by radio station 104.7 and two people I know. Very satisfied. On time, in house, respectful service person. Flexible to need to have one room available for pet.
Great job!!!
I cannot even begin to tell you how thrilled I am with your service. My carpets have NEVER looked so good, not even when we moved in 6 years ago. The technicians were extremely knowledgeable and taught me a lot about the "health" of my carpet. They litterally saved me thousands of dollars by reviving the deep shag of our carpet. I was already plotting on how to convince my husband that it was time to tear the nasty carpet out and put in new flooring. I had already picked the colors and design. These gentlemen promised me that they would change that for me - and they delivered!!!! My carpet is so soft and fluffy and there are no "returning" spots or shadows, not even the old stain from my kids smooshing half a jar of vaseline into the carpet from years ago. I can't even tell you how theilled I am and how in love I am with my carpet again. It looks virtually brand new again!!! Well worth every penny spent - and then some. Zerorez is where it is at. The company delivers exactly as it advertises. I am now a loyal customer and will spread the word!!
My 8-year-old carpets are cleaner than they ever were with other companies I used (which were big name, national companies). My technician was friendly, helpful, and hard-working.
no chemicals pleasant people
Professionalism.
The job was very well done and worth the money. The gentleman did a fabulous job!!!
The actual carpet cleaning and grout cleaning was satisfactory, but the technician, Jared, chipped my entryway tile w/ his hose. He did not put down a protective pad or blanket and chipped an edge. He had several corner covers that he used thus, I am unsure why he thought dragging a ribbed hose up a tile step would not cause damage. This was brought to Jared's attention immediately, pictures were taken, and it was reported to his supervisor/staff member @ zerorez. I am working with Brad to get the situation resolved, but now I have to deal with this and it is not something I have time for. I want my tile repaired as quickly as possible. When I spoke with Brad this morning, he said to give him a week or so to "figure it out". That does not give me much confidence, particularly when he did not return a call the day before. If this is not resolved w/ a plan of action by Thursday, 8/13, I will be in contact w/ the owner. Name removed
Positive techs. Fast an,d efficent