based on 39672 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Teck & customer service
No Chemicals - Reliable - No smell
No soap residue & great service
they get my rug very clean.
Johnny, your representative was very attentive, engaging, and friendly. He spoke very highly of your company. We explained how we've been fans of Zerorez for years and he jumped right into the conversation mentioning that they are a very reputable company and that he is very happy to be employed by them. He did an outstanding job of cleaning our carpets and two recliners. I pointed out a few stained areas and he made a point of spotting those trouble areas which came out looking like new.
Pricing and your tech was great
There were a handful of stains that were not removed when the representative was finished; we wanted to know if another tech could possibly come out to try again...my email address is Email address removed Thank you.
I was happily surprised at how well the technician was able to get my carpets clean. Between the products used and the technician's ability I am extremely satisfied with the result.
The quote over the phone and the actual quote were very different. Hundreds of $
The technician was professional and also helpful with moving a few items of furniture back after I had pulled them out. I was pleased that the project was done quickly, but also done well.
The way the tech cleaned and raked the carpet
Speedy service and job well done.
Carpets are clean but where extra steam used caused ripple in carpet
Technician was very knowledgable.
The best carpet cleaning service I have seen!
Andrew was most congenial and showed great expertise... He did an excellent job. We were very pleased and will use Zerorez again.
I had initially completed the online form for Zerorez to contact me for an appointment. After not hearing from anyone for 2 days I then called to schedule the appointment.
Never received the call 24 hours prior to my appointment. My appointment block was between 1pm-4pm. At 4:05pm I called their office to receive a recording that the office is closed. At 4:20pm I tried again and was told the driver is on his way and will be calling shortly. The driver arrived 10 minutes later only to find that he had the wrong phone number.
After declining all of the upsells the crew was done quickly. It showed as my wife was picking pieces of stuff out of the carpet when they left.
carpet was not dry in 4 hours-some areas took 2 days, don't make inaccurate claims in advertising
They work
Very good job and the technique works real well.
It's only been a couple of days but my carpet has not diappeared so that's good. The gentleman that was here was affable and he did a good job so far. There are some minor issues like using my water which is expensive, In other words the earlier the service the better according to your rep he ran out of water because I was a late customer. But even though I got burned once I'd use you guys again. The rep can only work with what he's got.
I thought our carpet was stained for life. After bringing out Andres, he made parts of my carpet almost look new. He spent extra time and effort to make sure we got the best results. This is the 2nd time we have used Zerorez, and certainly won't be the last. He did a wonderful job.
We had been a bit disappointed in the last 2 cleanings, but our recent service was EXCELLENT!
No chemicals, good service, nice guys, very honest individuals.
You always get more floors and carpets very clean!
Your serviceman was hard-working and professional. You could improve on your quote system. I requested an appointment through an email advertisement and was given a quote over the phone based on our previous service a year earlier. When the serviceman arrived, he said the price we were quoted was too low based on our square footage. In the end, the company honored the quote, but then told us it would be extra to have our grout sealed. (Sealing the grout was part of the original quote.) We paid the extra amount, but had we known that the total price was going to be $300 more than our original quote, we would have shopped around before making the decision to use Zeororez again.
juan and edward were very professional and did a great job on the tile and carpets
would use them again.
Really cleaned the carpet.....and the tech wil was AWESOME
I loved him VERY VERY frendly and talked alot about other things
that I need to really cleaned the carpet. ...
We have had other carpet cleaners over the years and NONE have begun to come up to
your standards. I appreciated the young man and his consideration (Johnny, I think)
and he left everything in perfect order. I have requested a brochure on your
company which you are sending. My husband, particularly, is interested in just how
you clean the carpets, using low rez etc.etc.
Johnny the service tech was prifessional and very good. He explained everything and was timely. He did the cleaning quickly but took his time to do a great job.
Service man was on time and very professional.