based on 40956 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have utilized zerorez for years and have never been disappointed by their service. They provide a great service at a reasonable charge. Will was the technician who completed our latest service. He was both personable and professional, and represented Zerorez in a positive manner. Will not only represented Zerorez well, he also spoke very highly about the product, the management, and the owners of Zerorez. The pride that Will displayed in his work, and with Zerorez was apparent, and we appreciated his effort.
You guys do a great job! thank you!
The carpet was moist for longer than 8 hours in most areas.
I called the day of the service to express my disappointment. The person who took the call could not have cared less. I will certainly be sure to bring up everything that transpired on social media. Not only would I not recommend this company, I will make it a point to make sure no one that I know will use them.
They actually clean
art came out to redo my rental and the tenants said that he did a great job. I really think that he does a great job and is very pleasant to deal with. next time I will specifically request him to do my two houses next year. thanks for standing behind your service. Name removed
Art was amazing! Friendly and professional. Great deals are offered as well. We are always happy.
Art wad our technician and he did an awesome job and explained everything he was doing and how the product works. Highly recommended his service!!
no chemicals
Carpets stay clean for a long time
Your service people are always friendly.....our carpets always look and smell fresh....no crunchy feel.....I always receive an advance phone call approx. 20 minutes before arrival.
We have used you several times and are always pleased with the result. Andrew and Dale (your technicians) were delightful!!
Flat rate pricing. No wheeling-dealing.
my wife and I are very pleased with the service provided. our technician, art, was exceptional he answered every question completely presented a very positive attitude and ultimately clean our carpets and tile better than we had anticipated. we will be using Zerorez again. thank you very much. Name removed.
Your staff is super friendly and informative. I have come into contact twice with the same individual and he has been outstanding. They prove to be hard workers and take pride in the job that they do within the residence.
The tech was very nice but all the floors were lefty dirty and soiled.
Super personable and we'll done!
They were both excellent. The two men were here was both nice. The carpet dried in 4hrs I was very impressed.
The gentlemen were very nice and professional. They explained what we needed to do to get the best results and the cleanest carpet.
The carpet was dry in about 4 hours. We would recommend your company to our friends.
It felt like we got off to a confrontational start with this tech. that you sent to our "home" upon our invitation. His quote was twice what I given over the phone and he made sure he put down there was no guarantee. I paid more for for these same services than ever and never had any of your other techs ever put down no guarantee. I would never recommend this type of treatment to my friends or family. I doubt I will ever invite your company back again. Too bad because we have always had other very fine techs with excellent results.
polite and professional techs......explain what they are doing.
Carpet cleaning is awesome!!
My carpets look brand new so the product is wonderful but the service was above and beyond wonderful. The technicians were personable, explained the process and did a fantastic job. I am extremely pleased, thank you.
They were able to remove most of my stains. The technicians were very friendly, professional, and had a great attitude. They seemed to take their time to do it right.
Process.
Quick & well-priced.
Wil and his trainee Dee were friendly and efficient. Every time we use Zerorez our carpet looks better then the last time.
My experience with the tech Gen was very professional and did a thorough job and over the top happy with the carpet cleaning... it looks new again!
However, when working with the appointment Rep Gabby was an unhappy experience. When trying ask questions she actively would talk over me when I was still in mid sentence. Gabby's demeanor is rude and set up our conservation where it became an adversary conversation! Your appointment Reps is the first point of contact. Your Reps don't have the willingness to provide their customers with a polite and professional interaction and become put off to accommodate their customer requests. I would recommend you secret shop you Reps, and see for yourself if they actively work to accommodate customer or not. If there was another Zerorez company in town I would move my business to them.
I liked how well my carpet looked. I like the young man that serviced my home.
Service was excellent
Gabriela was extremely professional when I called to schedule the appointment. I asked if Andrew could come clean the house since he did such a wonderful job the last time he was here. I would highly recommend Zerorez to anyone. When Andrew came to our home yesterday I was not feeling well. I went to lay down and take a nap. He was so quiet he didn't here him at all. When I woke up the house looked beautiful. He is the best tech that has ever been to our home to clean our carpets. What ever you're doing to train the people that work for you, you're doing a great job. Keep up the good work. Thank you again.