based on 39672 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had you pick up two very expensive carpets to be cleaned. Several months later, when I had not heard from anyone at you business, I tried to call to find out the status of the carpets. The back and forth with leaving messages and nobody replying to me was painful and in fact, I was concerned at one point that my carpets were probably lost forever. I was finally able to make contact and after a few more weeks of trying to schedule a delivery, the carpets are back with me. The job was well done. However, nobody should have to deal with this sort of unprofessional behavior from a business....
Service technician was very professional and courteous. We are especially pleased with how clean the area rug turned out.
I'M A REALTOR AND HAVE USED ZEROREZ QUITE A FEW TIMES BECAUSE I THINK THEIR METHOD OF CLEANING IS THE BEST. MY SERVICE AGENT JOE WAS VERY GOOD!!
PS I NEED A NEW INVOICE WITH THE SERVICE ADDRESS OF 2II7 PLAZA DEL PADRE. WHEN I ORDER THE CARPET CLEANING THEY USED MY HOME ADDRESS NOT THE SERVICE ADDRESS.
Great service, very professional, carpet looks wonderful.
Technician was professional and polite. Great service
On time, friendly, thorough.
Our technician, Andrew, was very courteous and came back a second time to take care of stains that didn't come out on the first cleaning. I would like to commend him.
I am very pleased with the service and results of my carpet cleaning. My house smells fresh and my carpets look great. The service technician, Edward, was very kind and professional. Thank you for your hard work Edward.
You always come in time and my carpets always look great.
The carpet was several shades lighter. Delighted. Edward was polite and professional. He did a great job. Was very informative.
I liked the way your Technician explained what he was going to do, and how he was going to do it. Considering the condition my rugs were before he cleaned them, and how they look after they were cleaned--I would give your service a 10. My only complaint would be on how long the rugs took to dry after they were cleaned???
I am anxious to see the results of my 2 rugs that were taken to be cleaned at your facility?
I still have a dark shadow where dirty areas were. I realize though that we have old carpet and probably no one could get our heavy walked areas completely clean.
Great service wonderful work
Zerorez has given us prompt courteous and knowledgable service both times we have used them. Their technicians ask pertinent questions and are very conscious about the work they do. If you have questions about other flooring materials you need cleaned they are very eager to answer them. We would recommend Zerorez to everyone.
Overpriced and carpets did not look very clean.
They don't stink and the carpet feels soft with no chemical residue.
Cleaning completed in a short time. No wet carpets, dried in a reasonable time.
No chemicals, timely service, and Jerrod was very nice.
jonethen try to do a good job. I tried to call the office yesterday but your phone was busy for a long time so I gave up after the carpet dries there was lots of spots that showed up... missed ( NOT DOG PEE SPOT ) JUST MISSES SPOTS I DONT KNOW .....................First name removed
Quick, professional service and unparalled products.Ease of making appointment with timely appointment arrival.
The tech was prompt, super polite and I formative. Our carpets were clean and fresh when he was done and he even helped me move a big chair around. Great guy,great company! Thank you!
Very professional service and was there when he said he would be. Juan was very kind and friendly . He did a great job. I will use you again.
I am very happy with the job your company provided. I am also very impressed with your representative who did the job in my home. He was very professional and very helpful. He did a superb job. I will definitely recommend your company to my family and friends. My sincere thanks to Tuan Mesa.
The grout is clean in some places and still nasty looking in traffic areas. My wife stopped payment on the check and wants yawl to look at the floor. We think it should look better.
Deep cleaning, quick drying, returned vitality to old rugs, knowledgeable and helpful technician, arrived in time promised, finished when i needed them to for an exit to md appt.
We were very impressed with Roy, on time service, and did a Great Job, better experiance than we had the last time we had it done , Hope he's around when we need it again...Thank You!,,,
Brandon cleaned our master bedroom carpet again last week. The result is very good. He is a very polite tech. Your company is very lucky to have such a fine employee.
Roy did a great job on our laminate floor. A very personable young man with a good work ethic!
No residue, awesome technicians!
I did not realize that your process was totally soak my carpet!! It took 2 days to dry. I also spent the next day vacuuming my carpet to try to fluff it up again. My carpet was crunchy!! Also the places where the techs went over it twice are still crunchy. The techs were very professional and friendly and wanted to do a good job!! I would give them a great recommendation, however, your process is not one that I liked.