based on 39673 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
don't know much about the products in your cleaning but really like the results.
your technician was really helpful, as well as friendly and professional
Looked great
Still a few spots on carpet, will probably call after holiday weekend
Quick response good product. Knowledgable technician
friendliness of workers. Very good job done
I was disappointed because the cleaning guy didnt really take his time. He was in and out. And just did a quick run over the carpet and didn't spend any time on the high traffic area. So that part is still dirty. Im not sure how much he is supposed to suck up cause it took a long time to dry and it smelt kike dirty wet carpet. It doesn't smell clean
This is the forth or fifth time I have used your company. The carpets have always come out in excellent condition. I like the fact that there is no chemical residue.
The sofa stil has some spots that could have been removed. There were tougher spots that were cleaned but these were not. Also, there was a white residue that was left on my tile floors that I had to scrub off.
We were very concerned about the carpet being left wet after the cleaning and voiced our concern when the appointment was set and again before the techs started the process. When the techs finished, I swiped my hand over the carpet and my hand became very wet. The tech laughed and said that was just the way it was. We called the manager and he disregarded our complaint and told us to wait a day and see if the carpet was still wet, then he would bring fans out.
I will never use zerorez again and will tell as many people was possible (including Yelp) to the horrible service we received.
The price is high and some carpet soil re-appears after a few days.
My mother told me "If you can't say anything nice, don't say anything at all". However, we were able to finish the job ourselves and all-in-all it looks pretty nice.
After carpet dried we saw there were still lots of spots left behind
Everything, Ray did a fabulous job and he was very friendly and informative. Thank you!
Great job in a timely manner !
Anthony arrived on time and did a great job on my carpets, love seat and chair. I was in the process of vacuuming when my machine lost suction. I took it apart and couldn't find a reason for the problem. Anthony came over took one look and within 2 minutes had it running at 100%. He is amazing and so is your company. I am a Realtor and tell all my clients about Zerorez!
Very good service and great employees, very nice and professional work done in my home
I was just a little disappointed by the time frame given from 10am-1pm and we were the very last ones for that time frame. He came a little past 1pm and it took him about an hour to clean the carpets and then it took a few hours for it to dry. It just seemed really late and the carpet wasn't fully dry by the time we went to sleep.
Anthony was friendly & knowledgeable. He was also fast and efficient.
I agreed to a price and was sent a quote, on line but after the carpet cleaner finished the areas I agreed to have cleaned, he quoted me a higher price, different from what I had already discussed with a salesperson on the phone. You have a good product and it will sell itself but if your mode of operation is quoting one price on line and quoting another higher price when you get to the location when less work is done, I don't know how successful you will be. It is not necessary to switch the prices with a potential long term customer. Based upon the way this transaction was handled, I probably won't use Zerorez again.
Fast and carpets never look better.
Really great job cleaning without smelly chemicals. Very friendly technician.
on time clean rug
Juan was very nice and professional and my carpets looks and feel GREAT!!!
Late arrival was both inconvenient and precluded thorough inspection of the final service quality. Juan was very cordial and personable. Quality of the job and management promise of compensation due to the late arrival were impossible to evaluate due to the late arrival and unlisted price impacts thereof. We were promised an adjusted cost due to the late arrival (originally scheduled for 2-5, then changed by phone call to 1-4, actual arrival almost 6pm.).
We chose to add pet spot treatments after black light hi-lighting of the contaminated areas. We should have asked for confirmation of successful treatment after cleaning was done, but at the late completion hour we had had enough.
We may recommend ZEROREZ to our friends, but will caution them based on our experience.
On time, efficient, friendly and clean carpets!
Good service by
Clean, respectful, courteous,professional, and honest gentleman [Jan Wallace]. The time was minimal and I am grateful for his knowledge. Thank you very much for allowing me to have him for my cleaning, as he was recommended to me by my neighbor.
Tech was professional and fast
The carpet was very dirty from the previous renters. The looks like new carpet and all stains were removed from the carpet. I love that the system hearts the waster to over 200 degrees to lift out the stains and kill the bacteria. I will use this company again for any carpet cleaning.
Great service and friendly employees. Anthony was great in our home and was very careful to do good quality work.