based on 39672 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked that my carpets looked better
Great results
I was at work but my husband was very very happy with the product and service. Our carpets look absolutely beautiful. We love the fact that there are no chemicals used as we have a doggy we just adopted a month ago and we only want the best for her. We lost a beloved doggy the end of September so this little girl is even more special to us. My husband said the young man that came was so nice. His name is Roy Lewis.
I love the fact my carpets are not hard afterwards and the professional service from the very beginning till the very end
I was not pleased with the cleaning of my Aubusson Rug. You have cleaned it many times before. Anthony is definintely a company man and takes your policies to the nth degree. However, at this time i am not satisfied with cleaning. I have spent hours since the appointment cleaning with my Oreck cleaner and still many containers of dirty water still continue to rise up to be emptied. I am a repeat customer and many of my friends utilize your service. Please contact me to retain a formerly pleased customer. Kindly, Name removed Phone number removed
Having a two man team for our two story home made the cleaning go much faster then we anticipated. Very happy with the results of the cleaning
Shorter appointment windows
I had the guys here 2 times to clean my grout and neither time has the tile been clean when they are done. My wife and I tried to clean the tile with both a sponge mop and a Hoover FloorMate and neither one is removing the dirt on the tiles after the grout cleaning. We called today and a supervisor was supposed to get back to us and we are still waiting for a callback. Also the rep who answered the phone never identified herself and then was talking to someone in the background in Spanish while on the phone with my wife
Very satisfied with the results of the cleaning. The technician put in extra time and effort to make sure we were satisfied.
Andrew G. is what we liked most. This technician is definitely an asset to your company. He was extremely pleasant, courteous, knowledgeable, caring, patient and conscious of the end result. If I could pick a higher rating number I would.
We will assuredly use your company again. We will recommend you to all we know.
What a pleasant experience we had with your company, beginning with the first step of phoning to set up an appointment.
Thank you
I love the dry time and that there aren't harsh chemicals that are being used
The carpet was wet for 8 hours, and the tech left a mess of water on my tile downstairs with shoe prints all over down stairs
The technician was excellent. He explained the process, answered our question and made suggestions. No pressure to buy additional services. The end result was super clean carpets!
Furniture wasn't moved.
Fast drying time no chemicals
How clean my carpets are. Service people are very nice and very polite.
Very nice service. The service was on the same day, I didn't except that!!!
Guy was there early, and fast! He even moved the furniture! Andrew was fabulous!
carpet which was to be dry in 6 to 8 hours is still wet after more than 24 hours.
the loop nap is flat in most areas and took vacuuming over same areas 4 t0 5 times
to raise it at all in areas that were dry.
we had the same problem with your cleaning service several years ago, so I can't
explain why we tried you again.
thanks, but no thanks.
Employee is on time and does a fantastic job.
The tech left a mess on my tile floors after cleaning and sealing the grout. He left puddles all over. I have an appointment to remedy it tomorrow
your Service Tech was very positive and efficient.
The tech was extremely professional. The results were fantastic and I loved that you offered a service then provided it without upselling and pressure as I have felt with EVERY other carpet cleaning service. I will NEVER use another carpet cleaning service other than Zerorez and will strongly recommend you to others.
Anthony, who was the young man representing Zerorez was polite and very professional. He was fair and honest with his quote and efficient with the work done. I would highly recommend Zerorez to my friends and family. Thank you
Your commitment to excellent customer service. I am always confident you stand behind quality work.
I was very disappointed that I paid extra for stain removal with the expectation it would work. It took over 24 hours to dry carpet even when I had large fans running to help dry.
We like how the carpet turns out nice and soft and clean
Not disappointed at all. Service rep was very friendly and professional.
Customer service and overall satisfaction of the final results. The cleaning technician, Anthony, was fantastic and extremely helpful. He took the time to explain the whole process and the various service options.
Good job! carpet or rug is super clean.