based on 39672 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and gets the job done
NO CHEMICALS BUT NEXT TIME I WON'T HAVE THE CARPETS CLEANED IN THE RAIN! TAKES TO LONG TO DRY
BUT AM VERY HAPPY WITH WORKERS AND THE PRODUCT. THANK YOU
Ray gave full explanation of the process. He was thorough and gave great service. The
Product does not leave the place feeling damp and no chemical smell or residue feel
Clean & Efficient
My service rep. was very friendly and competent. I have a large dog so the carpets were pretty dirty with stains here and there. The stains came up and the carpets look like new. I will use zerorez again.
THE RUGS ARE CLEANED VERY VERY WELL
Your company does a GOOD job, at the agreed time with very pleasant technicians. Thanks
The carpet, tile and grout look great! Brandon and his crew were efficient and professional, a pleasure to have in my home.
Anthony was very knowledgable and took the time to answer our questions and concerns.
Truly professional. ..my carpets are really clean...nothing sneaks back on you and if it will he will tell you first!!!
I like that your company doesn't use chemicals to clean and that you were in & out in about 2 hours and the carpets were dry within about 5 hours! Just awesome!
I love the service but as a single, it is difficult to afford the price. Thanks to Luis for a job well done
Quality of service
Smells clean... not like chemicals. Your technicians are knowledgeable and courteous.
I can feel a residue on the carpet which wasn't there before they were cleaned.
it works well
Very professional, took time to answer all my questions. Very satisfied with how clean my carpet is!
It makes the carpet look like new. I was resigned to hating it until we could replace it but now it looks great.
Always feels and looks good
This is the third time I have used Zerorez, and the first time I have been disappointed. The master bedroom smells like it wasn't cleaned well at all.
All the tecks are great, they do a wonderful job and very fibrprofessional.
I would like you also to put on the card you sent with the $29.00 price, somwhere that there is an additional cost for the fiber protectant.I always get it, but it jacks the price up $100.
Carpets look great
Talking on the phone with the girl she quoted us around 200 after I described everything to her. The bill ended up being $600. I understand variances, but that is a HUGE variance. Also, while a lot of the pet stained spots were cleaned up, there were still a lot that I found and that was disappointing. They were still mostly along the crevices by the walls and on the walls themselves. The guy said he would clean the walls and they were better just not completely clean. For $600 I was really hoping to be impressed, but I wasn't impressed unfortunately.
Ray was great, I have no problem with him. What I DO have a problem with, was when I called I asked simply, how much a room to clean carpet. I was informed it was 29.00 a room. Okay, great. Once Ray got here he said, "There are two ways of cleaning, one is the 29.00 way and the other is an additional 35.00." He proceeded to show me a machine that has rotating heads and says this will clean better..... HERE IS MY BEEF...... WHY, tell me WHY couldn't the person who answered the phone TELL ME there were two ways! Maybe I WOULD have done two rooms like that, but I was so mad that I was trying to be UPCHARGED, there was no way I would do it. What a bunch of crap!!!! After Ray left, I pulled out my Hoover Max Extract and got the carpet in the dining room CLEANER. The area where there was a table was LIGHTER than the rest of the carpet. When I got done, you could BARELY see it.... I have video.
My other beef is 3 years ago a zerorez guy (not Ray) came over and used a UV light that didn't show any animal urine in the closet or anywhere else. I TOLD my property management company that I could smell dog and cat pee. I had the UV shown inside the bathroom closet (because it smelled like cat pee) and it didn't show ANYTHING. Needless to say, living here, on humid days I can SMELL dog/dog and cat pee. At that time, I COULD have gotten the landlord to propertly clean the carpets..... heres the thing, THIS TIME AROUND, Ray comes in and has a good quality $150.00 black light and starts to show me "old" spots of urine that were UNDER MY COUCH WHICH SITS ON THE FLOOR, as in no animal can get under it to pee! This means the FIRST zerorez guy had a low quality light (per Ray and I agree). So I had Ray shine HIS light in my upstairs closet.... GUESS what??? Unless my cat can move giant baskets just to pee, there is NO way it was him. Now I am concerned when I move out that the property management is going to try to charge me for all new carpet JUST BECAUSE the first guy didn't have a good light!
My cat DID have a bladder infection a few months back and DID pee in front on the TV, which is what they do when they are sick. I used Natures Miracle Urine and it came out (even with the black light Ray had). I feed my cat raw meat now and we have not had ONE problem. There were old urine traces under where our furniture is and there is no way it was our cat. I feel if the first guy had a good light, it would have been recorded PROPERLY under the lease or I could have gotten the owner to pay for urine removal. I am NOT happy with the lame first guy or the upcharging this time around. Oh and that 8.00 FEUL FEE?????? Come ON! The prices of gas have dropped, give me a break.
The serviceman arrived early, was very thorough and kind and my carpets look beautifully clean. My improvements are two: 1) I would have appreciated that he replace the furnishings he removed (such as chairs) and placed plastic shields under them rather than leave them for me to replace by myself today and 2) that he had furnished some booties for us to use during the time the carpet was still wet.
No chemicals
We are very pleased with how clean our carpets are and how they look. Ron was very professional and pleasant and did a great job. We have used Zerorez since the company came/started to/in Las Vegas. Thank you. From very satisfied customers.
I requested Brandon , when I booked the job. I said if I could not get him for that date, I would wait until he could do the job. When the reminder call came in I asked if I had Brandon. YES! We moved all the furniture, in preparation. I did not have Brandon as was told and requested. Lou did the job. I am not using your company again, because the high pressure sales to increase all the cost and I believe I was lied to.
First name removed
The service-men are very good at what they do and are friendly.Two I can name,Johnny and
Brandon.The company really backs it's product.
Have a smaller window of arrival time.