based on 40956 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No harmful chemicals good service
The two guys that came to my house were very pleasant and the carpet looks pretty good
They did a wonderful job
My carpet has never looked so good after a cleaning - excellent service; your tech - Andrew did a great job; very professional and courteous - have recommended Zerorez to others! Thanks so much for Dave Ramsey advertising your product! Definitely will use Zerorez again - in fact, would never have any other cleaning service touch my carpet again. Thanks!!
Speedy appt, quote job and do work at same spot., Eco conscious products, good delivery of service.
Can't think of a thing.
Wil & D the the 2 agents that came to clean my carpet were great great service, great customer service and my carpet look perfect
I understand up selling products, but my wife made the appointment, she was quoted $150
The gentlemen was very polite and professional
Customer service and my carpets looks great.
Professional and timely and effective
On time. Friendly, professional, well trained staff that gets your total approval before leaving a completed job. Well done Zerorez!
The fact that there is no residue left. The carpets always come out great. This past house that I had cleaned, the carpets were really bad and Will did a fantastic job getting all the stains out.
No residue on the carpet. I was very impressed with the person who came to clean the carpets.
Dries quickly and clean fresh scent
Cleaned my carpets well. Roy was very excellent in his work. he didn't have any cards to give out for referrals, could you send some????
Top notch service
Technician very knowledgeable and courteous. On time. Carpet is soooo clean!
Very friendly and professional technician!
My carpets look like new. Brad was the best, and I would use this company again in a heart beat
We love the out come. Carpet looks great Art did a fabulous job getting the dirt and pet urine out of the carpet Also the smells fresh and new. Art is very friendly and courteous. We'll definitely be calling again. Thank you Zerorez
The carpets I had were badly stained and I could not believe that the Zerorez process made the carpets look brand new. Also, the grout cleaning and sealing has made my tile floors look brand new. Great customer service and communication throughout the process.
There are more important things than products, which is SERVICE along with the SERVER. Wil would be the one for my next request, definitely. Thanks Wil.
Friendliness of technician.
The technician was friendly and helpful.
Price quoted over the phone ended up being double during service. Was told carpets would take 4 hours to dry, took almost 10 hours. Was told tech would move furniture but they would not due to risk. Then tech ended up breaking a floor lamp bumping into it and knocking it over. This carpet is only a few years old but had a sort of wet dog smell after service.
Great technicians, good service, and excellent results.
I think the 8.00 charge for fuel looks petty. That is a holdover from the time when gas was very high and even if it isn't a holdover it still looks pretty bad. Just a way to gouge some more money out of the customers. I don't remember there ever being a charge like that in the past when I have used Zerorez. Also, we had very tiny pet stains (the size of a half dollar or less) and were charged 35.00. I could see if there was poopy stuck in the carpet but we have two baby guinea pigs. I would have just cleaned them up with a bit of water and detergent if I knew they were going to glow as a pet stain. The same thing with the bit of cat hairball (that was picked up long ago) that came out as a bio-stain. Those "stains" would have come out with a regular zerorez wash. I am not very happy and felt like I was getting gouged. I will think twice before I use you again. It is a shame since I really love the job you do.
Natural clean, no residue or after smell, use them every year!
Very pleased with your service can't think of anything to improve