What our clients think of us!

professional carpet cleaners - tey actually are students of dirty carpet not cast-offs
great for pet stains

Jonathan who cleaned our carpets was the best!!! I originally called as a friend referred your company and I was going to get a quote. We were trying do decide on whether to include the tile and carpets. Jonathan took the time to work on an area of our tile and talked to us about how the cleaner works. He was sincere and understanding, although we choose to only do carpets, he did not try to pressure us to complete both. He was courteous and displayed a desire that the cleaning meet our satisfaction.

EFFICIENT CLEANING, TECHNICIAN WAS POLITE HELKFUL AND DID A GREAT JOB

Great, personable service. Honest.

Friendly employee, fast but great service.

Jored was the gentleman who came out to my home and he was a hard worker plus he went the extra mile to make sure a very bad carpet in the guest bedroom was cleaned! He was excellent and would like to request him when you return to clean my carpets again.

Prompt, courteous and efficient.

My carpet is still Dingy, like the dirt was just wet and not completely extracted from the fibers, where I asked the tech to redo came out ok but not like it has been in the past. I have already phoned in and have requested more soil removal, All I ask for is Bang for My Buck, Thank You

I love that it's like magic! Stains and dirt just disappear!
Our tech Wil was fantastic.

Did a great job and looks really good.

My carpet was clean and did not have that crunchy feeling that we have had in the past.

The guy was very informative and knowledgeable and willing to share that knowledge. Fantastic job on the carpets... I have been showing my carpets off to friends and giving out your name and number. Seeing is truly believing!!!!

Even though we had a problem with our appt. time being cancelled in error . They cancelled the wrong Johnson but luckily I called the office in time to get someone . I was worried about this as we had worked hard to clear out some furniture etc. The young gentleman was very personable and knowledgeable so all went very well. He told me he had gone to the other Johnson who had cancelled on the day I made my appointment!, We have never had our tile sealed before and so far it looks great . Thank you for getting this problem solved so quickly. You have always done a great job for us! We will recommend you anytime.

PROMPTNESS & FRIENDLY SERVICE TECHNICIAN. NOT TOO HAPPY ABOUT TOO MUCH UP SELLING.

Note that the "not likely" rating is NOT because of the service techs–they were great.

A briefly as possible: I had my ducts cleaned and fogged 12-23-14. The techs were professional and determined to do a first-rate job, explaining everything as they went, taking pictures before and after etc. They were here longer than expected due to the dirtiness and difficulty of the duct system. They kept a great attitude the entire time, even to having to go back to the office to get a different machine. I opted for the A+2000 filter that day and pre-paid for it.

Now for the ineffective, non-responsive, non-reliable office staff:
The filter that my receipt claimed "allow 2 weeks for delivery" was delivered 6 weeks later, on 2-2-15. After 2 weeks, at least a dozen calls regarding the status of the filter delivery was met with one excuse after the other about "the techs are in a meeting", "the manager is in a meeting", "so-and-so is out of town". In each instance a callback was promised but NOT ONCE did a call back happen. I ended up calling Zerorez corporate–Stephanie Smith, who asked me to email her the facts which I did. I don't know if that had any impact on the situation as I never heard anything one way or the other. We then tracked down the filter company in Alabama and they said my filter was due to ship 1-23. I have no idea when the order was actually placed. In December? or a month later?

In any event, my complaint is with the office staff. NOT returning calls as promised is NOT good customer service. The fact that it happened at least a dozen times tells me it's not an oversight, it's business as usual. The techs are doing a great job in the field, but then are being undermined by the office staff. They deserve to work in a company with a better support staff.

Zerorez has cleaned my carpets, now my ductwork and I'm happy with that. The office staff is bringing your company down and I will not deal with them again. Communication is key to good customer service. I'm not so much upset that it took 6 weeks to get the filter, just the lack of honest communication about it.

very good, nice job.

carpets are soft and no cleaner smell

The young man who came to clean the carpets was very professional did a very good job. Roy Lewis was the young man who came.

Excellent service. Safe and sanitary products. Great results.

I felt pressure to add additional services and cost to the job.

Fast service

I love the way the carpet looks and feels.

Yours is the only one that has really cleaned our carpets

Our home has never looked so Great! We saw you on the Morning Blend in November of last Year.
Andrew Gulliford did a fantastic job and had Exceptional Customer Service.
We called to have Andrew come back to redo our Master and clean our tile & grout floors.
Andrew did an excellent job. We are so pleased and will only have Andrew back as our technician.
It was tough to request Andrew, but we always want to have a person we trust and that is Andrew.
Thank You Andrew & Zerorez,
Dan & Pam Sergent

Efficiency, no chemicals and professional cleaning tech.

Everything. Good price. Quick appts. Nice folks. Clean rugs and furniture. What's not to like???

The technician was very polite and professional.

professional, courteous, and thorough

I like that its a green clean. Zerorez has done the best at cleaning our carpets. We have 4 pups and no one has done a better job. Our service tech, Andrew, is pleasant and conscientious. Thanks!

I did not meet with the Zerorez rep. We are buying a house in Henderson, our Real Estate agent met with them to get a bid to have the carpets cleaned. However, looking at your website, I this you have an awesome company.