based on 39675 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I requested Brandon , when I booked the job. I said if I could not get him for that date, I would wait until he could do the job. When the reminder call came in I asked if I had Brandon. YES! We moved all the furniture, in preparation. I did not have Brandon as was told and requested. Lou did the job. I am not using your company again, because the high pressure sales to increase all the cost and I believe I was lied to.
First name removed
The service-men are very good at what they do and are friendly.Two I can name,Johnny and
Brandon.The company really backs it's product.
didn't follow up; my rug was also there for over 2 weeks; never called to let me know what was going on; i had to call twice
Outstanding quality of work and Johnny was quite the expert and very professional.
It's natural not chemical smells wonderful. Been using zerorez for many years starting in California .
Will was very polite and explained the entire process. I like the fact that there is no residue from the cleaning process.
Always clean and freash
Roy was great. Very helpful and thorough.
Quick and easy. Techs were very helpful and considerate.
RAY Was awesome, kind, very professional and I couldn't believe I called on Tuesday and got Ray out there Tuesday afternoon. It was so nice not to have to wait til the weekend to have someone come out and clean this nasty carpet that was driving me crazy. Also I didn't have to take my day off to do it, he did it during the work week !!! YAY !! I would say to your customers DO NOT LOOK anywhere else, just call ZEROREZ !!!! Ray takes his job very seriously and is so committed, he deserves a raise !!!
Carpets and Tiles look great and personnel are great. The young felloe Anthony who did our floors was very nice and very efficient.
This is my 2nd reply in a week and nobody has contacted me regarding my initial issue.
Timely response to my request for service.
Could not get out coffee stains, I know that is a tough stain, but was told it wouldn't be a problem. I'm in the process of getting new carpet.
I used your services for 2 properties. Great job! The techinician Ray was very polite and explained the work he was going to do. THank You i will use your services again.
Clean and easy and friendly employees
The clean lasts longer than any other service I have used. I give your name and number to all of our clients looking for carpet cleaning services and recommend you to people who have special needs. Thanks for the great service and adding to our reputation as good reliable service providers.
Sincerely,
Kim & Dennis Oglethorpe
KD Handyman Services, LLC
The service people are friendly and professional. The carpet feels soft and clean. When other carpet cleaners clean my carpets, the carpets feel stiff and looks dirty again in a week.
very professional and the work was done in a timely matter. My carpet and sofa look nice and smell good.
The carpet was wet for several hours after the quoted time. The main high-traffic area was still considerably darker than the rest of the carpet. There is still a very distinct smell throughout the house of wet carpet, or pet stains which was the main reason why we chose Zerorez.
Good work! Enthusiastic technician!
You were 4 hours late getting to my house. After multiple calls To your office, I was given different times each time I called. First they were going to be out at 11:45 after they missed their 9 o'clock initial time. I called again and then you were going to be there at 12. I called again and then you were going to be there at 1:30. I had rescheduled my entire morning to meet your Technicians. The only reason I rated it a two was the two young technicians that took my carpet to be cleaned Were apologetic and very knowledgeable.
Far and away the BEST technique for carpet cleaning.
My carpeting stretched in two places after drying. It was not stretched before. I think your company was professional, fast, and polite. I think the cleaning solution works well. I was sorry I didn't have a small walkway into the closet done.
Chemical free. Quick. Cleaned extremely well.
Friendly and did a good job.
carpets look great..worker does good job
Greetings Zerorez Customer Service, I sent an e-mail with my contact info on January 12th to Email address removed regarding our carpet rippling and buckling after it was cleaned on the 10th. I did not receive a response back, so I called customer service on January 16th to explain our situation. Sidney requested I email photos and we would hear back from him. We did not receive a call back as of the 18th. To maintain our warranty, we will need to have our carpets cleaned annually, do we wait two weeks and live in our living room to have the carpet settle each time we have our carpets cleaned by Zerorez? Any information that you can provide to help us prevent that from happening in the future would be greatly appreciated. Thank you very much for your attention to this matter and we look forward to your reply. Have a wonderful day!
When I contacted Zerorez for an appointment I discussed how many rooms needed to be cleaned as well as an area rug (wool). I was given a price and set up the appointment. When the cleaner arrived he had no record of the quote and thought he was just going to pick up the area rug. I had moved the area carpet outside on my patio slab as instructed by the woman I originally spoke to. The technician said you didn't clean those rugs onsite. We agreed to the cleaning of carpets as originally quoted and after calling a supervisor he said he could clean the area rug onsite. This was done but at a much higher rate. I have no complaints as to to cleaning but was not happy that the service tech did not have the quote and when he cleaned the area rug he did it the same way as the rest of the house. Why then wasn't I just charged the same as another room? Nothing different was done to clean the area rug. I would like you ask for reimbursement for the difference I was charged for the area rug and the cost of just having it done as an additional room. Thank you
We are very pleased with how clean our carpets are and how they look. Ron was very professional and pleasant and did a great job. We have used Zerorez since the company came/started to/in Las Vegas. Thank you. From very satisfied customers.