based on 40315 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The young man, Rob, who was the tech doing the work at our house was the absolute best we have ever have. I have used Zerorez for some years now, and he got the stairs cleaner than any other Zerorez tech EVER. Nice kid, on time, professional, no dilly dallying but not in a hurry either. He is a keeper!
rugs look good
I don't know how you seem to hire the most friendly people! We always love our carpets after Zerorez leaves. Thank you so much
when people call for estimate you should like them know about the extra costs. I was told it was going to be 124.00 and then when the guy got there it was 344.00 BIG DIFFERENCE...
I'm really bad with names but the guy who came was very professional and did a great job. I would definitely use this company again and hopefully get the same guy again. My carpets came out amazing. With 2 messy kids I had little hope that my living carpet could look this good again.
Quality of work performed is outstanding.
No harmful chemicals
Jerod was very professional and worked in a timely manner. The carpet looks and feels cleaner and better than it ever has.
Don't know yet. Only received a proposal . Have not experienced the service.
Great crew, really nice people
Knowledgable staff , courteous .
Love the clean carpet without residue.
Makes it like new again. Thank you.
According to my phone log it took 67 minutes for Rob to call me tell me he was 10 minutes away from the property and introductions and the spill about how if he treated it this was the best he could do. So I would say it took him about 45 minutes to clean a 5 room carpet I have pictures of after and where he pretreated showing me this was the best he could do, both sides of where he showed me is still dark and dirty. So my guess is that he only pretreated the place he showed me because the rest of the carpet is horrible. I am going to have to hire another company to come and clean what Zerorez could not do. I will not be calling Zerorez again. Then He didn't offer to give me a receipt. I know the carpet was dirty but i was hoping that i called the right company for an extra dirty job. I know I should have said something when he was there but it is really hard to tell when it is wet and 6:30 in the evening.My renters are very disappointed and so am I.
There is no soap residue left on my carpets. They feel very clean.
Rob has cleaned for us two times and done a great job each time.
No soap and a very nice technician, Caesar
They were efficient, effective, friendly and the price is reasonable.
Very friendly and efficient
Our carpets looked fantastic when they were cleaned. Our agent was very personable and knowledgeable.
He was prompt and efficient. Paid to have a large oriental rug cleaned, still waiting for its delivery.
Andrew did a good job.............I was happy w/the results.
Quality work.
Your representative was very nice and informative and did a good job.
I like the courtesy but I do not like the very damp carpets left. The last guy had the area rug so dry, it could be put down on the laminent flooring with no problem. It took most of the night for the carpets to dry. He left a bit after 4, we placed fans on the floors as we usually have to, I did comment tohim how wet the carpet felt. He left us booties for our slippered feet, it was so wet.
I was up every 2 hours to move the fans. The laundry baskets we set at the end of the bed, left a definite mark.
This was about the wetest we have been left, and we may have to reconsider utilizing Zerorez in the future.
Rob was very polite and knowledgeable
He did a very good job
good job
Fast and professional
no chemicals and residue
The technicians are very friendly. They were very thorough in cleaning my tile.
Very quick, efficient, very friendly techs and great job!
The carpet just doesn't look clean.
Carpet looks great. It's clean and feels soft, not stiff and "crunchy". Technichian who came out had wonderful customer service skills; very friendly.
My carpet must have been dirtier than I thought, when the carpet was dry it has darker streaks that would appear to be not as clean as the other areas. Wil the tech was professional and courteous.