based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice and friendly staff. Did a great job on the carpet cleaning.
The associate who completed our carpets and tile did an absolutely beautiful job. His customer service was excellent!!
Chemical free ,and great attention
Good work and technicians that you feel comfortable letting into your home.
Excellent serivce person... explained cost and service. Cat urinated in one spot and service man explained it to me.
SERVICE WAS EXCELLENT! THE TECHNICIAN WAS HERE IN THE TIME FRAME WE WERE TOLD, HE WAS
VERY PROFESSIONAL, FRIENDLY AND PARTICULAR IN THE WORK PROCESS. THE PRODUCT YOUR COMPANY
USES DOES NOT LEAVE ANY SMELL AND DRIES SWIFTLY.
HAVE USED ZEROREX AT THE MINIMUM OF THREE TIMES, ALREADY
Professionalism, simplicity, results, satisfaction. Life is busy. Zerorez gets it done quick and done right...
Very professional and no over sell.
On time, friendly, efficient service.
only using alkaline water no chemicals Only problem carpet is still not dry after 24 hrs
I liked how thorough Robert was with addressing my needs. Very professional and friendly. Explained the what he could do for certain stains. He was quick and did a great job
The fact that no chemicals are used is great and my carpet was cleaner than prior cleanings done by companies that use chemicals. Also, Jonathan, the cleaner who sent to me, was fabulous. Excellent customer service and I won't use any other carpet cleaner but Zerorez in the future.
The Tech was very professional , friendly and did s great job !
quick n easy
We still have stains, the rep was very nice but after it dried, we still have some marks and smell. I had better outcome with actual cleaners versus your empowered water. Rep wax very nice tough, bit I wish we wouldn't have added the cost of the pet treatment and fiber additive, because I feel it just sealed in the carpet and double our price to 394.00 when I wasn't wanting to spend more than 200.00 but your rep wax so nice he sold me...First name removed
Will the technician was the best. He explained everything really well. I will make sure I get him again next time. 10 stars for Will Guevarra as well!!!!
Got here early and got the job done, easy squeezy.
I like your product because it doesn't use soap.
the washing service is excellent.
Professional employees, complete removal of stains in our carpets, good explanations of what needed to be done in order to fully clean our carpets, done in a timely manner.
Steam clng only
No chemicals. Carpet is soft
Get your pricing/advertising correct. We booked after hearing an ad on K-Jewel about 20% off if we got 3 rooms cleaned. Even verified with the person at Zerorez, scheduled the cleaning after talking with your scheduler that the 20% off deal was better than the $50 gift card offer we had rec'd. in the mail. It wasn't until Wil came out to do the job that we had complications re: cost. It eventually got resolved, but we didn't appreciate being made to feel like we were trying to get something we didn't deserve from Brad, who Wil put on the phone. Wil did a great job - the carpets look great, and this is the 2nd time we've used Zerorez and were satisfied. Even referred our neighbor to you m a few months ago, and she was happy.
the cleaning was adequate, the technician was not friendly or helpful. He came 45 minutes early and was upset when I was not ready for my appointment
It is not becaise of service. Your guy was great. Because of him I gave you a 6 instead of a 4. I would be afraid they would think you guys are way too expensive and I would be embarassed. I can't figure out why you charge so much for area rugs. It takes less work for an area rug than a whole room and costs 5 times as much.
Everything!!!!!!!!!!!!!!!
The technician was very professional and friendly. The results are spectacular.
Have the service tech give a correct assessment of the rugs BEFORE making it on the paperwork when the work is done.
The technician (Ray) was very nice and he explained the cleaning process thoroughly. However he didn't talk to me about having scotch guard, also I feel the price was pretty high to have the carpets cleaned.
great~