based on 39676 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Helpful technician in regards to what would help with my pet stain spot removal!
Representative was clean and personable and carpet looks like brand new. Thanks for the great service.
professional staff and no residue
Carpet after drying was left feeling crusty. It was not raked so it dried in clumps. Does not feel soft at all and we have mid grade carpet that is only 3 years old. I was expecting no residue. Carpet has never been cleaned before so I have no idea why it does not feel clean. A lot of money spent and it was left soaking wet. Took 24 hours for some areas to dry.
Honesty and personal service to the customer's needs and wants
The staff, Ray was very friendly and knew what he was doing.
Professional technicians and the carpets are cleaned quickly without chemicals
Liked the fact that the service was scheduled promptly and the tech even was able to come earlier than originally scheduled. Carpet looks great, but will have to withhold final judgement. With other previous companies the carpet looked great for a few weeks after the cleaning but then high traffic areas and stains start to reappear. I want to see what happens this time.
I like how ionized water cleans without leaving a residue
The product and service was Quick Easy and very thourough! However the really Impressive part was the Buisness associate! That was a professional and extreamly quick and thourough individual!
EXCELLENT TECHNICIAN WITH GREAT CUSTOMER SERVICE AND RESULTS
The employees I've deal with have been very friendly and helpful. The quality of the cleaning has been very good!
That their is no residue when they finished.
Like no other. On time , great process and fantastic service.
I like the fact that my home doesn't smell like a chemical factory, that my carpet is soft, that your tech was on time, professional and courteous.
Service and quality
Carpets are cleaned by caring experts!
carpet looks great
Great service performed by competent employees.
There was a white water trail across my whole floor out the door and I could tell the technician didn't do certain areas that already looked clean. And there was depre all over the crack of the base board. Extremely disappointed, almost called and asked for a refund.
It left my carpets clean with no residue.
After spending over $200 for my carpets being cleaned. I still have stains on my carpet and the carpet is "crunchy" and you advertise that you use only water no chemicals to avoid that "crunchy" feel. Very disappointed.
GOING OVER EXISTING SPOTS. HE SAID A COFFEE SPILL HAD COME UP BUT WHEN CARPET DRIED YOU CAN SEE IT STILL. SPOT WAS ON CARPET FOR A WEEK AND A HALF AND WAS NOT TOUCHED UNTIL CLEANED BY ZEROREZ. OTHER SPOTS ARE NOT GONE AS WELL. OUR CARPET IN GENERAL LOOKS BEAUTIFUL!!!!! JUST COULD DO A LITTLE BETTER WITH SPOT TREATMENT. I KNOW OUR CARPETS HAVE NOT BEEN CLEANED IN FOREVER AND I MEAN FOREVER! PROBABLY NEED TO HAVE DONE AGAIN WITHIN THE NEXT SIX MONTHS. SPOTS MAY DO BETTER. THANKS GUYS. WE ARE HAPPY WITH THE GENERAL CLEANING THOUGH.
Non-toxic and no smell.
Great service
The operators really explain what they are doing and do it very well. You wind up with very clean carpets.
We were very pleased. Ray explained the service process before starting the job & completed the job in a timely manner.
no chemicals - quick
My rugs look brand new....
Very happy with the service