based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time. The technician was very nice and knowledgeable.
Friendly customer service, knowledgeable and the results were great!
Our carpets feel clean and not just soggy and wet. There is no residual smell. My carpets look new again!
Like magic!!!!! I have tried all carpet cleaning methods over the years and for the past 10 years have been using a dry-type method with the pads. While that worked for carpet in my previous home, in the current home with cream colored berber carpeting, the carpet was jus getting duller and duller. Then someone used too much soap on the stairs and the carpet looked destroyed. Then I decided to try zerorez because I knew a big part of the problem was too much product being used on the carpet. Amazing!!! The super hot alkaline steam brought my carpet back to life immediately and brightened it up significantly. All with no detergents!! Love, love, love this method. Technician was super friendly, on time, and efficient. Now, it did take much longer for my carpet to dry than with the dry-type cleaning method, but I'm much more satisfied with this method, and I feel like the carpet was disinfected because the steam was so hot. And did I mention how nice the technician was? Had to mention it again. All in all, this was a great experience with superior service. Thank you.
No residue, no after smell other than the natural orange oil scent, carpet poofs right back up like it's new, good for my chemical-sensitive/asthmatic child and dogs. We have noticed the type of techs that Zerorez employs are exceptional in delivering information, customer service, and professionalism. They call when they're supposed to, they show up on time and they deliver the product we have come to expect from this company. If you're looking for a natural alternative to the checmical cleaners out there, I promise they are worth trying!
They did a fantastic job. The carpet came out clean and soft and fluffy.
Great results,Jerod was very kind, knowledgeable, and professional!
No chemical smell. Clean carpets/couch.
Cleans, smells, and dries better than other carpet cleaning services. Service provider was prompt (early in fact), knowledgeable, and friendly. We will definitely us again.
The price you quote is what you pay. Also they do a good job.
Efficiency, great cleaning and fast drying time.
they came to clean the grout and did not get in some of the corners or under the cabinets/stove. The rest looks good
WONDERFUL STEAM CLEANING ; CARPET DRIED FAST AND NO SOAP!!
Fast and friendly carpet looked göod
I really like how your employees are so very nice and cater to your individual needs.
I like how if the customer is not satisfied the first time around you continue to come out until we are satisfied.
Rob, our last rep, was awesome!! We were very happy with him.
My service person was polite and professional, he didn't pressure me to purchase extra services.
Fast, easy, no residue
Great product have been having cleaned by Zerorez for many years
Great service by Brandon. Liked the feel of the carpet after, looks and feels very clean. Receptionist could have been a bit more helpful and friendly.
Professional, polite technicians and the carpets are spotless and stay clean because there is no soap left. My tile floors and grout look like brand new. Great company!
The carpet dried quickly. The service was very
Professional,the carpet looks great.
Coffee stain was not removed from carpet, no one returned my call when I called within two hours of the technician leaving to say that the stain had not come out. (It appeared to have when the carpet was wet but as it dried, it reappeared) After waiting a week, I called again to ask to be removed from your mailing list and the lady I spoke to convinced me to let a technician come out again to try to remove the stain. So someone came and sprayed the carpet and told me it would come out, even though I could still see the stain when he left. I did not come out. STILL NO ONE CALLED TO SEE IF WE WERE SATISFIED. YOU HAVE EXTREMELY POOR CUSTOMER SERVICE AND I WILL NOT BE USING YOUR COMPANY AGAIN OR RECOMMENDING IT TO ANYONE!!
Our carpet is 9 years old but looked brand new when Jerod was done cleaning it! Love that there was no chemical smell or residue!
The service was top notch. The carpet technician Ray was very personable and precessional.
The rep who did the carpet was most professional and a pleasure to have in our house I would have hm back again if I were inclined to use Zerorez which would not do . The process for some reason raised a portion of the carpet , a similar happing at a friend of ours, and this appears to now require that he carpet be restretched. I will say that it is perfectly clean and except for the raised area looks new ..but the stretching has never happened before and we will probably go back to our previous clearner in the future and after we have it repaired.
Great customer service, carpet smells fresh very pleased
Process is thorough, and carpets stay cleaner longer. I would recommend Roy...was my favorite tech so far and did a great job! Thank you!
The technician was VERY PROFESSIONAL and was very helpful.
Very friendly service. Quick. Efficient. Very good job. No upselling or pressure. Thank you!
I choose you specifically because you don't use chemicals. You were highly recommended by a family member who uses you regularly, as I will from now on. The gentleman who came to the house was great and did a wonderful job. I am extremely pleased.