based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Did a good job especially on the tile. Carpet is too damp yet.
My appointment was scheduled for 8-10am. I was the first stop of the day so there is not many reasons for the technician to be 20 min late. After the technician arrived he was courteous and did an excellent job qouckly. I was happy with the final result but would have been happier if the technician was on time.
Jared was very professional and courteous. He thoroughly explained the process and cleaned spots that I thought would never come out.
You rep (Rob) was thorough, professional and friendly.
everything and the fact that it dries fast Your tech was excellent
Very good service. Everything was done as promised. Great product and Luis was the best!
appointments and reminders are handled very professionally.
Your workers are well trained and work hard.
Thanks for the help
I am absolutely thrilled with the results of my call-back request!
First of all, my original concern was addressed in a timely fashion, and the technician was ever-so-pleasant. The treatment he used was just the ticket. My carpets look good as new!
Am spreading the word!
My carpets were a mess because we used shampoos on them. Zerorez got them looking new again & we have 6 kids.
Pure, clean products - no scents, chemicals, etc. Our technician was knowledgeable, friendly and efficient.
Efficient, courteous, and punctual.
Very courteous and thorough.
they were friendly, polite, helpful, well dressed.. willing tho help accommodate times. the young man
that came out was knowledgeable, quick and efficient.
The guys showed up after 7pm. We did not get the half hour heads up call as promised. My wife made several phone calls about their failure to arrive as promised and we got no return call.
Having said that, the guys did do a good job of cleaning the carpet, and I would probably use your company again.
The cleaning was very thorough and the tech was very helpful and explained the process.
I like that the carpets not only come out clean but they dry fast and they're not all hard and crunchy like other companies that I have used in the past with all the chemicals they use. Your Empowered Water system is the best and I have already recommended Zerorez to my friends!
Works great
Some places around the house were left hard and crunchy after the cleaning. There was nothing spilled there and there were no stains prior to the cleaning but after the cleaning it was hard and crunchy in a few spots. Not really satisfied. It would be nice to have is re-cleaned for free.
My Mom was at the house for me when the carpets were cleaned. She took the time to call me once the technician, Ray, left to tell me how personable he was and that the carpets looked fantastic. He removed most of an ink stain that others wouldn't even touch. Mom told me that I would be receiving a survey and I needed to score all 10's. She also let me know I needed to request him next time -- and I 100% agree!
Had a problem. Manager came to my home and problem was solved. That's good service . They were concerned to make me happy and that they did .
Truthful, helpful, quick, made sure i was completely satisfied before he left. left booties for my kids shoes.
Timely and do a great job!
Wonderful results, excellent service. Beautifully clean.
Zerorez always does an amazing job and Andrew is always professional and friendly.
Quality
Young man that came to clean carpets was very friendly and very pleasant. Carpets look great, spots that I thought were permanent, are gone! Very impressed. Great job.
Only problem is I am a 73 year old Senior, and, moving all the furniture for a thorough job was just too much for me. Could not believe moving small end table was not done, nor, night stands in bedrooms. Otherwise, great job, thanks
Technician did a great job. However, prices I was quoted were totally different then what I paid
Always great results and love the service.
I wanted my tile and carpet done I had it done last time i was sent a discounted offer and my dementions of square footage were on file from the previous job I was given the price it would be and I had a friend be at my house because I could not be there and I left him cash for the payment upon arrival of the tech the job was $100 more and I had to cancel the tile cleaning which is what i really needed done,I am not going through that again.
Like the drying time.Prices are high though.