based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet on the 1st floor of 8965 was cleaned this past weekend. On Monday I contacted Brad McKee to have him come out to the property to view areas that were not cleaned, no response until Tuesday. Brad said he would be out Tuesday afternoon. Here is it Wednesday 4/1/15 and I have not seen Brad. Also I had to contact him last week a few times to remind him to come and pick up the building access card. Brad is not responsive at all.
Went very quickly, not a all day service.
Excellent customer service! Use green products! Carpets are cleaned. I have been recommending your company to my friends.
I was very pleased with the result from carpet cleaning, especially since the carpets were quite dirty and over 20 years old. I am planning to replace both carpets soon but decided to have them cleaned to buy a little time so that I wouldn't have to rush making choices.
Stains do not come back up when the carpet dries. The service man was very polite and efficient.
everything went great
The tech who cleaned out our air ducts was supposed to call us back regarding a question I had and still haven't even after two phone calls to the Zerorez office. Very susprised I pay $1200 for a service and this is the kind of service I receive. Now not only am I upset about not getting a call back I regret paying this amount of money for a service that I come to find out all other companies charge way less!! Not only do I never want to use your company for service it makes me want to let everyone know how you treat customer service and charge high prices!
A customer needs to know the full price up front and not be surprised by add-ons.
Jan, our carpet cleaner man was just fine.
Your services go above and beyond the call of duty. Your product leaves the carpet so clean and fresh
The first time my carpets were cleaned the technician rushed through due to a busy and late schedule and only spent an hour at my house. He indicated they were short two technicians that Saturday. When I asked him to go over a couple problem areas again (which we usually have to do) he said it wasn't necessary. Our area rug, some stairs, and part of our master bedroom were not clean. Some of the tile grout in the master bath did not clean well either. I had to call and reschedule to have these areas cleaned again.
The second technician repeatedly lectured me about carpet fiber, wear etc. and insisted that our bathroom grout had been re-done which it has not! With my insistance he cleaned these areas again and needless to say the carpet looked much better and WAS CLEANER!
This is the first time I have not had excellent service from Zerorez and was disappointed.
That it really did take away the oder and left our carpets super clean.the tech was amazing and went above and beyond. Super helpful
Ive had my carpet cleaned with zerorez previously and raved about it to anyone interested in getting carpets cleaned. This time I was not as satisfied. The gentleman who cleaned my carpets had a malfunction with his equipment which I later noticed left the carpet in that area not looking as clean. There were also many traces of things on the carpet that typically should've come up with a regular cleaning. I also noticed last time the cleaner got very close to baseboard and door frames leaving a very fresh clean look. It doesnt look like he came near the basboards or sliding glass doors at all. I am not sure who did it right or wrong, but I prefer the close cleaning to the basboards.Also noticed stepping on random crunchy areas after dry. So at this point I would not recommend zerorez.
I am not sure if he took shortcuts because he was getting behind schedule with the malfunction. That couldve been the issue. He was pleasant and professional.
Carpet very clean and work very effecient
Prompt, friendly and efficient
I liked that it is chemical free
Wonderful work and good cleaning of carpet or furniture.
The extremely knowledgable Tech, Will.
Good customer service!
Treat existing spots. While I wouldn't expect total removal, an effort would have been appreciated. One of the main reasons I had my carpets cleaned was to eradicate them.
Great tech. Did his job quiet well. Very professional. You will pay more than what they quote you over the phone so be ready
You don't use soap.
clean smell
I had carpets, rugs and funiture cleaned. I also had my shower and counter tops polished and resealed. Everything looks great when he was done. Roy did a really great job, and he was nice.
You come on time workers are always friendly and professional. My carpet looks and smells great. This is my 2nd time using zerorez and not the last. Mahalo
Very clean and super friendly customer oriented staff.
Didn't clean b begin behind bed chair or in corners of bedroom. Felt I paid too
Much
My stains are completely gone.
the Products really made our office carpets look refreshed and the products smelled great. The services....were awesome. The salesman Doug McKee, to your office staff and most of all the Service tech, Jan, everyone was very friendly and extremely professional and wonderful to work with. The only thing I would suggest is that your salesman have a business card on him so he can leave a card with the customer - that's pretty important. Jan was AWESOME!!!! Give that guy a raise he really did a super job. Thank You Jan!
The carpet cleaning was great, yet the mistake made was having my kitchen (for free) tile cleaned, which stripped the natural sheen, leaving it dull and lifeless looking, compared with the rest of the tile, since there was only a small amount offered for free. Do you have a solution to this? If so, please contact me (JoAnne) at Phone number removed. Thank you. The associate Wil was very nice and would have him back again for carpet cleaning.
Some surface stains were visible again once the carpet dried. The quote to eliminate an odor in my home was nearly $300 for only 30 square feet of carpet, $10 per square foot.