based on 39680 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They are coming back to clean my carpets again because there are still some stains
My carpets haven't looked this good since the first few months of having them put down originally. The technician was professional but friendly and worked hard to get pet and kid stains up. We will definitely use Zerorez to clean our carpets in the future.
Every tme they have done work for I am very pleased, with work and the tech.
I feel your advertising was misleading. Either your charges are $29.00 per room, or not. The additional $29.00 for "====SPECIALS========-Min charge" seems a made up charge.
The carpet cleaning was fine, but my floors were left streaky where the technician wiped up the drips.
The carpet was starting to look aged and after he was done with the cleaning, it looks like new.
The professional care given by Branden, the carpet cleaner who took care of me.
Plus my 13 year old carpet cleaned up very nicely. It feels and looks great! Thank you!
CARPET STILL DIRTY AND SMELLS. I REALLY LIKED THE TECH, BUT HE WAS ONLY THERE FOR LESS THAN 20 MINS AND MY CARPETS WHERE STILL WET THE FOLLOWING DAY.. I HAD HIGHER EXPECTAIONS DUE TO ZEROREZ'S REPUTATION. VERY UNHAPPY AND DISAPPOINTED WITH YOUR COMPANY
Great results and customer service
The tech. was great!
liked your formula to remove dog stains on the carpet
Great service and fast too
Carpets look brand new
Fast and courteous.
Sending one guy here when we had large furniture to move is not appreciated. We had large sofas that I assumed would be moved without customer interaction. We were not going to have your associate hurt himself of damage something attempting to do it alone. However he was competent, congenial and professional.
Overall good cs skills. Tech was very polite.
great job - nice kid doing the work!
Carpets turned out great. Thanks to Branden and Shannon for being polite, knowledgeable, and efficient.
Justin, our technician was great! He did awesome job, my carpets and furniture looks amazing!
The professionalism of the company and its personnel is outstanding. We were given phone calls to remind us of our appointment as well as updates as to the time our technician would arrive. Anthony did an awesome job, and we really enjoyed his personality while he was here. I will ask for him every time we need Zerorez!
Pricing, availability, technician Shannon very professional and pleasant to talk with
The service was excellent, Shannon where's my tech, he did a great job very professional. I have been using Zerorez for at least 12 years, come see my carpets they still look pretty darn good.
Very good cleaning and removed a lot of dirt! My carpets look great!
I had a rug taken out for washing. A few pieces of no slip tape were not removed. Odd the rugs were washed and tape not removed.
Your rep arrived on time. He was very friendly, and offered good information. The work was done quickly and neatly. My house looks great!
I am waiting for Angelia to call us back to resolve our experience with the service we received Friday. Actually, believe she was going to have a supervisor resolve our problems.
Quick and flexible scheduling, carpet looks great.
The product has always been superior, but the service just gets better every year. I especially appreciated the call at the beginning of the "window" to say it looks like the tech will be there more at the end of the time window. Also the tech was "EXTREMELY" polite and professional.
I feel your services are over-priced. The work was completed very satisfactorily.
Outstanding result lived up to the promise of quality work.
Very happy with the quality of both the work and service.