based on 39680 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets looked great! Work was done very quickly too and on time. Only thing I was wondering about was I thought we were supposed to get some tile cleaning done but didn't.
The person who came to clean the carpets was very friendly and efficient.
You guys are magicians. My carpets and furniture were a lost cause, or so I thought. Then your technician came and worked tirelessly to make my house look almost brand new. He really went out of his way to ensure he did the very best possible, and to make sure I was happy. Fabulous job and although slightly more expensive than others the end result is so worth it. I could not be happier.
Extremely professional!
easy and fast, job well done
Service and the friendliness and professionalism of the staff. Shannon was great.
The carpet looks like it has been ground together and is stiff.
Friendly, well informed
The tech was very polite and quite obliging no soap was used I really like that
Technician did a great job....carpets are so soft and clean
Art was the gentleman you sent out to clean our carpets. Professional, kind, and quite simply a very nice guy. I've put Zerorez in my contacts with Art as the individual we "want" next time. Our carpets look fantastic!
Your technician was very professional and did a great job on my rugs. He was very thourough, aia would definitely request him to service my carpets again.
Quality,Quality,Quality job!
I love the products zerorez uses because they don't make my home smell of chemicals and they leave the carpet feeling clean when it dries and not crunchy like other companies I've used before. Our technician Luis was wonderful and very helpful! I would absolutely recommend zerorez.
The products work as advertised. Shannon is very knowledgable and enthusiastic.
The first tech (Rob) came to our home and cleaned our carpet on May 25th. After he left the carpet started to roll in several places, the carpet smelled like met dirt, took over 18 hrs to dry and dark spots appeared on the carpet.
I called an complained that this cleaning was nothing like the first one we had, so they sent another tech out to redo the carpet. While he was cleaning there was water coming from under the truck. I would give this trip a Zero rating.
Art came out to our home on May 27th. He re-cleaned the carpet and totally did an awesome job!! The carpet dried in 4 hrs, smells good, fells great to the touch and very happy with this experience. I have requested Art to clean my carpet from now on and no one else.I don't want anymore bad experiences.
Couch dried leaving yellow stains all over cushions and frame material. Spoke to Crystal at Zerorez and have set another appointment to hopefully correct the matter. Though no exact proof, I think the gentleman that cleaned my carpet undid the hose in my front yard to clean off his utensils and left the spigot on dripping. I didn't discover it until several hours later.
your service guy did a fantastic job!!! I couldn't be more pleased!! He was very thorough with the job, very polite and an asset to your company... Once again, you are the only people who will ever clean my carpets. And our natural stone turned awesome as well.. GREAT JOB ZACH
the techs attention to our requests
I absolutely love the end result!! I am looking forward to get the deep cleaning next time.. He showed me both services ended up getting just regular cleaning but after seeing results I will definitely stay with you guys from no on..
You always do a great job!
There's no chemicals used
Put back in place the furniture that was moved
Arrived in a timely fashion. Got right to work.
They were meticulous and careful not to foul up
the new paint and carpet. The results are very good.
Super clean! Smells good!
Awesome staff
like the service and the product.
they really get the rugs and tile clean
If you suggest a product it needs to work.
The technician was great. He had a great sense of humor and was very professional. He also upsold me from a $200 carpet cleaning to almost a $1000 for doing all the tile as well. He did a wonderful job and I was very pleased with the results.
Customer Service #1 - Brandon
Product great