based on 39681 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets in our three bedrooms and kitchen tile look great. The technician was very professional and thoroughly explained everything leaving us with no questions.
The service was great. Your tech was on time and very professional.
My carpet looks like new. I am very please with your service and will use you in the future.
Simple....you do a good job and my couch looks brand new, thanks!
Your appointment system is too vague. Too call at 1:45 and say you not be there until 1pm is unacceptable in my world. You are always late but this was the worst. On the plus side Todd was very efficient.
I just now 24 hours later(3:30) found places that looks like soap.. cleaner.... whatever dried in. I had called earlier about hall area spot. Not pleased at all.
Quick, Professional, Nice and Impressive! I was worried, and Zak restored my carpet. I have already referred you to my parents, and they will most likely be scheduling something soon. THANK YOU!
Brandon was knowledgeable about carpets, rugs, and tile. He did a great job and at a price that I could afford. After he removed my 6 oriental rugs for cleaning and sealant/protectorant, he cleaned all of my carpet and tile. The floors look awesome. I wish I had it done sooner.
Everything!
Friendly and knowledgeable staff
Your technicians were great! They were on time and did a great job on the carpets. Your customer service/phone representative needs some work! They truly need to listen,repeat the work that needs to be done and ask more questions! They need to explain what is entailed in a cleaning. Explain that a stair landing and a small hallway are two(2) separate areas even though they are connected and that a walk in closet is not covered under a bedroom (separate price). The work order was not correct, a big mess and I felt sorry for the technicians when they arrived.I was unhappy due to the price quote of $144.00 to a finish of $215.00. This house was empty! Your representatives also need to inform the customer of the $8.00 fuel charge in advance. Seeing it on the email quote doesn't fly. Your technicians went above and beyond to make it right and save the job. Because of your technicians and the fine job they did, I will recommend your service to others.
Also,we never received a call back about the recorded conversation of when we ordered the service to see where the order got mixed up.
I like that there was no chemical smell after
Excellent products and the service was beyond expectation.
Andrew worked his tail off!
Great staff!!!
The technicians are always fabulous and knowledge. The carpets look and feel great, there is no chemical residue causing reactions in myself or my household. I enjoy walking barefoot on the carpets barefoot after Zerorez has been here, which has not been true before I discovered you. You are the only company who will ever clean my carpets again. Thank you!
First cleaning better than second
Efficient and effective
My carpet looked amazing and didn't smell like chemicals afterwards.
The gentleman that was there to clean my grandma's carpet really listened to what she wanted to have done.
They are very professional and courteous. The carpets look amazing and ten times cleaner. Great service and a great company. Will definitely use them again!!!
I like the fact that you have no Chemical smell once carpets are Cleaned.
Your products do not leave any residue, and there is a quick drying time.
The service tech was great. He really knew what he was dong and explained things very well.
Odor was completely eliminated. Stains that made me think my carpet would never be cleaned and thought I would have to replace my carpet came out and look like new. Brandon was excellent. Explained everything, told me what he could do and what he couldn't. Was honest and forthcoming with me. Very polite and courteous to me and my kids.
The process is very good & dries quickly. The service technician, Art R, has been here twice and is the most helpful representative one could hope for.
Zac did a great job. He was very professional and courteous. Carpet came out looking much better then I expected. Great job!
Looks and smells Great after cleaning. Jacob is very professional with his work.
Service was great, Anthony left us very happy with his work & product
There are too many add-ons to your $29 per room. That is problematic. I'm planning on $100 for 3 bedrooms plus three small area rugs ..... pet treatments, preservative treatments and now the bill is suddenly $200. I'll be looking at my previous carpet cleaner.
Have used you before and would not use any other carpet cleaner. Jason was on time, extremely friendly and informative. I did not know you cleaned tile and he took the time to explain everything. He is truly an asset to your company!!