Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 25951 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 14, 2013 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

OUR SERVICE TECHNICION DID A GREAT JOB ON OUR FLOOR AND CARPETS. HE WA SO FASTIDIOUS AND TOOK HIS TIME TO DO THE BEST JOB HE COULD. THANK YOU!

Report a concern   November 14, 2013 — Rated 7 out of 10 by S.M. Zerorez Jacksonville
What could we do to improve?

After two multi-step cleanings back to back, my carpet still has very strong pet odor. It is almost as bad as before cleaning, in spite of several chemicals for the problem. The carpet is less than a year old and should be easier to clean. I do wash my dogs, but the smell remains after carpet cleanings. It was already cleaned 6-months ago with another company. I was expecting better results from using the Zerorez process, but I see little difference after service. It still stinks like dog (not waste).

Report a concern   November 14, 2013 — Rated 10 out of 10 by V.J.C. Zerorez Jacksonville
What do you like about our products and services?

Fast--deep cleans and freshens carpet--dries relatively quickly

Report a concern   November 14, 2013 — Rated 10 out of 10 by Eileen Leader Zerorez Jacksonville
What do you like about our products and services?

Promptness and Briar was very courteous. The carpets looks great.

Report a concern   November 14, 2013 — Rated 8 out of 10 by S.G. Zerorez Jacksonville
What could we do to improve?

My tile looks AMAZING!!! (however, there was some residue left on my vinyl flooring) I am still tring to get it off after a week.....I would still use your company, just saying' (no residue??)

Report a concern   November 13, 2013 — Rated 10 out of 10 by Chip Sink Zerorez Jacksonville
What do you like about our products and services?

I liked the guy who showed up. He was thorough and professional. Thye carpets were cleaned properly and you have the added service of cleaning oriental rugs.

Report a concern   November 13, 2013 — Rated 10 out of 10 by J.S.D. Zerorez Jacksonville
What do you like about our products and services?

Great job and will call again.

Report a concern   November 13, 2013 — Rated 10 out of 10 by N.T. Zerorez Jacksonville
What do you like about our products and services?

Your people cooperate so well by helping with heavy furniture.

Report a concern   November 13, 2013 — Rated 10 out of 10 by Janet Perry Zerorez Jacksonville
What do you like about our products and services?

i love the clean smell and no chemicals

Report a concern   November 13, 2013 — Rated 1 out of 10 by J.N. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

the last two times I had my carpets cleaned by Zerorez the job was fantastic and dried in 2 hours. This time my carpets do not look clean, they smell and took 6+ hours to dry. I am very disappointed.

Report a concern   November 12, 2013 — Rated 10 out of 10 by Karen White Zerorez Jacksonville
What do you like about our products and services?

My carpet and tile are unbelievably clean. The technician, I'm sorry I don't remember his name, but you need to definitely give him a raise. He explained everything he was going to do in detail and, although I didn't understand all of it, I was very impressed with his knowledge of his products. He was polite, professional, quick, and very knowledgeable. He is an asset to your company.

Report a concern   November 12, 2013 — Rated 10 out of 10 by P.C.M. Zerorez Jacksonville
What do you like about our products and services?

Your product and service was great, but we were told our carpet would be dry in four to six hours. It took three days.

Report a concern   November 12, 2013 — Rated 10 out of 10 by C.S. Zerorez Jacksonville
What do you like about our products and services?

The way my carpet looks when done, the fact that it dries quickly and the courtesy and professionalism of the technician.

Report a concern   November 12, 2013 — Rated 10 out of 10 by L.A.J.B. Zerorez Jacksonville
What do you like about our products and services?

Service is very good and on time, communication is very easy and accurate, product cleans my carpet well.

Report a concern   November 11, 2013 — Rated 9 out of 10 by B.J. Zerorez Jacksonville
What do you like about our products and services?

Quality job. Courteous service person.

Report a concern   November 11, 2013 — Rated 10 out of 10 by E.J. Zerorez Jacksonville
What do you like about our products and services?

The rep, the outcome,

Report a concern   November 11, 2013 — Rated 10 out of 10 by D.V. Zerorez Jacksonville
What do you like about our products and services?

This was the third time that we have had your company come out to clean our carpet and we are always very pleased. However it seems that this time we have some yellow spots that came up on our carpet that were not there before. If someone could call me I would really appreciate it. Thanks! Susan Last name removed Phone number removed

Report a concern   November 10, 2013 — Rated 10 out of 10 by S.W. Zerorez Jacksonville
What do you like about our products and services?

Good quality service performed by courteous professionals.

Report a concern   November 10, 2013 — Rated 10 out of 10 by J.G. Zerorez Jacksonville
What do you like about our products and services?

On time, very friendly and knowledgeable, carpet and grout look great

Report a concern   November 10, 2013 — Rated 9 out of 10 by Andrea Bonacci Zerorez Jacksonville
What do you like about our products and services?

Friendly professional and on time

Report a concern   November 10, 2013 — Rated 10 out of 10 by Prairie Daugherty Zerorez Jacksonville
What do you like about our products and services?

the floors are reaLly clean!

Report a concern   November 9, 2013 — Rated 10 out of 10 by Phyllis Fischer Zerorez Jacksonville
What do you like about our products and services?

Your man did a good job, they were on time and pleasant to work with .

Report a concern   November 9, 2013 — Rated 10 out of 10 by J.W. Zerorez Jacksonville
What do you like about our products and services?

Great, prompt service. Staff is knowledgable about products and carpet cleaning/maintenance recommendations. Carpet looks and feels clean.

Report a concern   November 9, 2013 — Rated 0 out of 10 by J.H. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

This is my second time using zero res. The first time I was happy and rated as a 9 despite the accidental damage to my wall. However, this time, I was disappointed with the service, having paid $99 to clean one chair-- and the chair is not fully clean. At $100/hour I would expect higher quality. The chair is not stained, it's just dirt, which should come out. The appointment maker also said the chair would be treated against future stains, but that was not done...perhaps because the chair was still wet. 30 hours later, the chair is still wet. I also was unable to use my $25 voucher from my last visit because of the minimum charge (but since you were here less than a month ago and cleaned everything in my house, I had no other services that I needed).

Report a concern   November 8, 2013 — Rated 5 out of 10 by J.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The rugs stayed wet all day!!

Report a concern   November 8, 2013 — Rated 10 out of 10 by J.L.W. Zerorez Jacksonville
What do you like about our products and services?

pet friendly, no residue - or very little

Report a concern   November 8, 2013 — Rated 9 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

Nothing-

Report a concern   November 8, 2013 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Quality job in a timely manner

Report a concern   November 8, 2013 — Rated 10 out of 10 by B.C.G. Zerorez Jacksonville
What do you like about our products and services?

Service was very prompt and thorough. The technician was friendly and informative.

Report a concern   November 8, 2013 — Rated 10 out of 10 by A.M. Zerorez Jacksonville
What do you like about our products and services?

It works. Simple as that!!!


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