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25951 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
After two multi-step cleanings back to back, my carpet still has very strong pet odor. It is almost as bad as before cleaning, in spite of several chemicals for the problem. The carpet is less than a year old and should be easier to clean. I do wash my dogs, but the smell remains after carpet cleanings. It was already cleaned 6-months ago with another company. I was expecting better results from using the Zerorez process, but I see little difference after service. It still stinks like dog (not waste).
Fast--deep cleans and freshens carpet--dries relatively quickly
Promptness and Briar was very courteous. The carpets looks great.
My tile looks AMAZING!!! (however, there was some residue left on my vinyl flooring) I am still tring to get it off after a week.....I would still use your company, just saying' (no residue??)
I liked the guy who showed up. He was thorough and professional. Thye carpets were cleaned properly and you have the added service of cleaning oriental rugs.
Great job and will call again.
Your people cooperate so well by helping with heavy furniture.
i love the clean smell and no chemicals
the last two times I had my carpets cleaned by Zerorez the job was fantastic and dried in 2 hours. This time my carpets do not look clean, they smell and took 6+ hours to dry. I am very disappointed.
My carpet and tile are unbelievably clean. The technician, I'm sorry I don't remember his name, but you need to definitely give him a raise. He explained everything he was going to do in detail and, although I didn't understand all of it, I was very impressed with his knowledge of his products. He was polite, professional, quick, and very knowledgeable. He is an asset to your company.
Your product and service was great, but we were told our carpet would be dry in four to six hours. It took three days.
The way my carpet looks when done, the fact that it dries quickly and the courtesy and professionalism of the technician.
Service is very good and on time, communication is very easy and accurate, product cleans my carpet well.
Quality job. Courteous service person.
The rep, the outcome,
This was the third time that we have had your company come out to clean our carpet and we are always very pleased. However it seems that this time we have some yellow spots that came up on our carpet that were not there before. If someone could call me I would really appreciate it. Thanks! Susan Last name removed Phone number removed
Good quality service performed by courteous professionals.
On time, very friendly and knowledgeable, carpet and grout look great
Friendly professional and on time
the floors are reaLly clean!
Your man did a good job, they were on time and pleasant to work with .
Great, prompt service. Staff is knowledgable about products and carpet cleaning/maintenance recommendations. Carpet looks and feels clean.
This is my second time using zero res. The first time I was happy and rated as a 9 despite the accidental damage to my wall. However, this time, I was disappointed with the service, having paid $99 to clean one chair-- and the chair is not fully clean. At $100/hour I would expect higher quality. The chair is not stained, it's just dirt, which should come out. The appointment maker also said the chair would be treated against future stains, but that was not done...perhaps because the chair was still wet. 30 hours later, the chair is still wet. I also was unable to use my $25 voucher from my last visit because of the minimum charge (but since you were here less than a month ago and cleaned everything in my house, I had no other services that I needed).
The rugs stayed wet all day!!
pet friendly, no residue - or very little
Nothing-
Quality job in a timely manner
Service was very prompt and thorough. The technician was friendly and informative.
It works. Simple as that!!!
OUR SERVICE TECHNICION DID A GREAT JOB ON OUR FLOOR AND CARPETS. HE WA SO FASTIDIOUS AND TOOK HIS TIME TO DO THE BEST JOB HE COULD. THANK YOU!