Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26424 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 20, 2016 — Rated 10 out of 10 by C.B. Zerorez Jacksonville
What do you like about our products and services?

personal service and kind friendly techs

Report a concern   April 20, 2016 — Rated 9 out of 10 by K.P. Zerorez Jacksonville
What do you like about our products and services?

Cleaned very well and looks great

Report a concern   April 20, 2016 — Rated 10 out of 10 by M.N. Zerorez Jacksonville
What do you like about our products and services?

The technician was personable and professional. He did a great job!!! The red was spots are gone! The pet areas are clean! The traffic areas are amazing and the carpet is soft!

Report a concern   April 20, 2016 — Rated 10 out of 10 by S.H. Zerorez Jacksonville
What do you like about our products and services?

Always on time and efficient work is completed in timely fashion! The employees are very knowledgable and pleasant!!!

Report a concern   April 19, 2016 — Rated 10 out of 10 by Maureen Hannan Zerorez Jacksonville
What do you like about our products and services?

Really liked your technicians. Polite, efficient, on time , and did an excellent job in timely manner. Would use your company again just because of them. .

Report a concern   April 19, 2016 — Rated 10 out of 10 by Henry Reitzel Zerorez Jacksonville
What do you like about our products and services?

GREAT SERVICE!! NO STRONG CHEMICALS WERE USED. PERFECT FOR PEOPLE WITH ALLERGIES. TECHS WERE VERY PROFESSIONAL AND COMPLETED THE JOB QUICKLY.

Report a concern   April 18, 2016 — Rated 10 out of 10 by P.H. Zerorez Jacksonville
What do you like about our products and services?

Timely.
Do a great job cleaning, especially the heavy traffic areas, of carpet.

Report a concern   April 18, 2016 — Rated 10 out of 10 by S.R. Zerorez Jacksonville
What do you like about our products and services?

I was very pleased with the service and professionalism from Malo. He was very informative and very friendly. I will definitely be using you again for any more cleaning needs!

Report a concern   April 18, 2016 — Rated 10 out of 10 by B.L. Zerorez Jacksonville
What do you like about our products and services?

Everything!! Just was unhappy that my price went to $185.00 minimum just because we live in St. Augustine. I did work it out with the young man you sent so it was okay!

Report a concern   April 18, 2016 — Rated 10 out of 10 by Robyn Julian Zerorez Jacksonville
What do you like about our products and services?

He did an wonderful job. This is the best job and cleanest our carpets have been. Didn't know they could come this clean! He took his time and really got the trouble spots!!!

Report a concern   April 18, 2016 — Rated 10 out of 10 by K.L. Zerorez Jacksonville
What do you like about our products and services?

Awesome service! Ben was extremely professional and did a great job on our carpets.

Report a concern   April 18, 2016 — Rated 10 out of 10 by B.C.T.C. Zerorez Jacksonville
What do you like about our products and services?

Fast and efficient. Good customer service.

Report a concern   April 18, 2016 — Rated 10 out of 10 by L.G. Zerorez Jacksonville
What do you like about our products and services?

Ben did a great job and was good at explaining the process.

Report a concern   April 17, 2016 — Rated 10 out of 10 by B.B. Zerorez Jacksonville
What do you like about our products and services?

Professionalism personified!

Report a concern   April 17, 2016 — Rated 10 out of 10 by J.I. Zerorez Jacksonville
What do you like about our products and services?

The operator was on time, price was right, and he did a wonderful job.

Report a concern   April 17, 2016 — Rated 3 out of 10 by C.R. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The technician wored too fast and did not seem to work on any spotting that thethe carlet had. He did over 1000 sq ft in under 40 minutes. Having had zero rez last year with a different technician I was far less than satisfied.

Report a concern   April 17, 2016 — Rated 2 out of 10 by A.K. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Your process did not clean the carpets.

Report a concern   April 17, 2016 — Rated 10 out of 10 by T.M. Zerorez Jacksonville
What do you like about our products and services?

David is very professional and courteous. He was very helpful in explaining the process. He also provided additional pet treatment and explained what the chemicals did to deodorize. When I returned to the condo the next day, the carpets were dry and looked great. I'm very happy with your service. The only thing that I would criticize is that I was not told that there would be an additional charge for being on the third floor when I was making the appointment.

Report a concern   April 17, 2016 — Rated 8 out of 10 by T.R. Zerorez Jacksonville
What could we do to improve?

Drying time took 12-14 hours instead of 6-8.

Report a concern   April 17, 2016 — Rated 10 out of 10 by L.S. Zerorez Jacksonville
What do you like about our products and services?

Austin was very good and the rugs, carpet, and tile look great

Report a concern   April 17, 2016 — Rated 10 out of 10 by M.W. Zerorez Jacksonville
What do you like about our products and services?

Professional service personnel and the fact that no residue from soap....smells great

Report a concern   April 17, 2016 — Rated 10 out of 10 by A.N. Zerorez Jacksonville
What do you like about our products and services?

Very easy to book, courteous and prompt staff.

Report a concern   April 16, 2016 — Rated 10 out of 10 by D.H. Zerorez Jacksonville
What do you like about our products and services?

I like the products you use and the service that is always received, from making an appointment to service being provided. Always a pleasure. Also, your service techs are always friendly and informative. I will always recommend and use your great company.

Report a concern   April 16, 2016 — Rated 10 out of 10 by A.L. Zerorez Jacksonville
What do you like about our products and services?

Quality and well executed job

Report a concern   April 16, 2016 — Rated 9 out of 10 by R.B. Zerorez Jacksonville
What do you like about our products and services?

your speed and performance

Report a concern   April 16, 2016 — Rated 10 out of 10 by C.R. Zerorez Jacksonville
What do you like about our products and services?

The accommodating and very courteous people I spoke to. All very nice and knowledgeable. The technician, Malo was very helpful, knowledgeable and explained in detail many issues I did not know about cleaning process. He was thorough, neat and efficient.

Report a concern   April 16, 2016 — Rated 10 out of 10 by Gayle Van Wagenen Zerorez Jacksonville
What do you like about our products and services?

I like that you don't use harsh chemicals to clean grout and the orange citrus smells so good and clean!

Report a concern   April 15, 2016 — Rated 10 out of 10 by B.L. Zerorez Jacksonville
What do you like about our products and services?

Technician was very knowledgeable, friendly and thorough Will definitely recommend to all friends

Report a concern   April 15, 2016 — Rated 10 out of 10 by T.L. Zerorez Jacksonville
What do you like about our products and services?

Technicians are knowledgeable about their products. Very friendly and professional. Ben Willis was our technician this time. He did a great job cleaning our carpets.

Report a concern   April 15, 2016 — Rated 10 out of 10 by Dennis MacDonell Zerorez Jacksonville
What do you like about our products and services?

Dave, my technician, arrived exactly on time with all the necessary equipment. He performed the required measurements and communicated with the home office to secure additional discounts based on the revised scope of the job. Finally, he was very thorough and careful in the cleaning process and went over the billing in detail at the completion of the assignment. All in all, a top quality performance!


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