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based on 26424 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Attention to areas that need extra work and attention to extracting moisture and aid to
drying
Quality work at a fair price. Honest, no gimmicks.
Clean, professional
No harsh chemicals
An innovative and scientific way to clean carpet without harsh chemicals. Spencer was fantastic and very well educated in the process. I will definitely recommend to friends and colleagues!
Our technician was wonderful. The people in the office on the phone were delightful. The reason the above is an 8 is because our appointment that was scheduled from 8:30-9 was changed without notice to 11-2. This changed our day drastically. We only found out when we called after 9 when the technician was late according to the appointment we made. The carpets look amazing and the technician was knowledgeable and helpful.
The young man who serviced our townhouse was extremely knowledgeable on his team's capabilities as well as the competition. He was friendly, thorough and provided assistance outside of the standard expectations. I am glad we chose zerorez to address our house. (I believe his name was Auman, he was amazing!)
I thought more furniture would have been removed and the carpet would have been cleaner. They did ok.
No smell, on time and nice job
Reps were professional and did not pressure for up sells while here.
citrus carpet did a much better job, my landing at top of stairs does not look any cleaner then before carpet was cleaned
Service man Justin, very professional, like able and did an excellent job. Carpet soft to touch and very beautiful. I will definitely recommend Zerorez to my friends and family.
No smell
This is the 3rd time you have cleaned our carpets, and each time they have come out looking so much better! The servicemen are professional in both the service they provide and there manners! Great work, thank you.
Fast, thorough, friendly, professional, price and value right on the money
Service tech was on time and very professional. They did a great job. They call ahead like they say they're going to, they call after The job to make sure it was done right and professional just like they say they would. It's nice to have a company that does what they say they're going to an art full of a bunch of loops and surprises
Great employees and you always do a good job
Very professional staff. Product scent was fresh and stains came out of carpet.
Robert was friendly, thorough, and he worked really hard. I would definitely recommend him and Zero Rez.
I liked the email I received days before the appointment telling me what to expect, and what preparations to make. I liked getting the call from the technician telling me he was on the way and giving me an ETA. I really liked the effectiveness of the Zerorez cleaning process. This has been the best upholstery cleaning experience we have ever experienced.
I like the chemical-free aspect and the time element (it didn't take long to get a lot done). My home has a feeling of freshness.
Keenan did a great job! He was very professional, polite and conscientious. Thank you! I'll recommend you to my friends and family.
Quick, easy, impressive results.
Too expensive for 1 hour worth of work.
The non-detergent cleaning. The technician was amazing. Extermely professional and knowledgeable. Will definitely use again and refer
Great service - Austin did a great job!
Our floors, both carpets and tile look so great and dry after cleaning. The stains do NOT re-appear a few hours but not even most importantly days after cleaning the carpets as they have with other carpet cleaners. You can't ask for the caulk lines on your tile floors to look any newer after cleaning and sealing. The technicians from Zerorez are very friendly and VERY knowledgeable about their products and your floors but the MOST important thing is it is SAFE materials being used and not anything that can harm my pets nor my grandchildren if they get on the carpet while still damp. Our technician was superb from the time he knocked on our door. Thank you Zerorez.
Was happy with the carpet cleaning done by your service employee.
Very thorough cleqning with good results. Did not push extra services just mentioned availability.
Prep email that you sent required more furniture movement than previous companies I've used
I had protected put on area rugs. Tech should have cleaned up overspray or put paper around edges prior to spray that could have been tossed. I had to mop around all edges.
He clean everything professionally respecting the furniture that I have
Everything!