- Phone: 904-891-0631
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based on 29379 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service and technician were all great. My only point of contention - and I think most carpet cleaning places would suffer from this - is the edges of the carpet. The very edge of the carpet where it meets the wall doesn't get cleaned and over time, you can see how it's dark and dirty compared to everything else. Someone needs to invent a little machine that goes in and deep cleans the edges.
Personnel are friendly and professional. We love their method of cleaning. Rugs are never sopping wet taking days to dry. And no soap is used to attract dirt afterwards. And boy are they fast but thorough!
I was very please with The quality of service you gave me. The carpets look beautiful after you had clean them, and your service tech Collin was very nice and informative. I will continue to use you both personally and with in the real estate industry.
The technician arrived as scheduled. He was very professional, thorough and explained the process from start to finish.
The outcome was better than expected.
Thank you !
Friendly.
Professional
On time
Informative re application, products, & cost
No attempts to 'up sale' or bait & switch
OK to share first name only
Very personable yet professional. Very upfront about costs. Work quickly and efficiently. Will definitely call again.
Robert was very good and ahead of time
Friendly, dependable, and professional.
Unhappy with the speed and lack of deep cleaning. Especially the tile floors. Usually house smells fresh when carpet and tile is done; I really found it hard to believe cleaning had been done. Very unsatisfactory job!
Your man did an excellent job. Efficient, through and no mess.. He represents your company very well. My response delayed by computer problems.
GOOD CLEAN JOB. YOUR MAN WAS LATER THAN SCHEDULED BUT HE KEEP US INFORMED AND WHEN HE ARRIVED THE JOB WAS COMPLETED WITH GREAT EFFICIENCY.
Great job, nice people, on time!
It works
The carpets look great. Everyone was very professional handle my dissatisfaction with the carpeting cleaning result the first time.
I will continue to use you for all my carpet needs. And will recommend you to others.
Thanks you
Name removed
Nice costumer service. Did not try to up-sale me. Fast and efficient.
Your tech was prompt, professional, and courteous. He done an excellent job on the carpet and tile.
On time, pleasant tech, professional great product and result.
I love how clean my carpet gets!
knowledgeable, great people
Very professional.
Mitch was very nice and the carpet turned out better than I had expected. I turned down the a/c to 74 which allowed it to dry rather quickly. The only thing I would change is the cherry scent which was a bit much, but then again I have a nose like a hound.
Zerorez has visited my home several times in the last year due to carpet issues from my sick dog. The day I had to say goodbye to my dog, Lisa was very comforting to my tears and accommodating to having someone come that same day to clean up from his last few days with me. Come to find out the services I needed that day and that they provided without me knowing, cost more than the initial quote. It was apparent that this act of courtesy was a testament to the type of management that Zerorez has and their motto "the right way to clean" was truly exhibited in my home. We will continue to use them for our basic needs and will spread the word how they helped us in our time of need!
I wanted to press "10" but was unable to fix it. I clicked on the wrong number.
So...I give the service a full "10." A man named Mitch came to our house with a very polite attitude and a energetic work ethic.
The dirty spots are gone at this point. We, of course, are waiting to see if the carpets stay clean in the near future because a competing company already cleaned the same area and the spots came right back. We called ZEROREZ because we heard from ads they can overcome this problem.
But hats off to Mitch! He's a valuable employee.
First name removed
Carpets very clean. Brad was very helpful, respectful, and worked very hard.
Eric, the technician was very professional and not only on time but he called and asked if he could arrive early which really worked in our favor.
Cleanest carpet that dries fast!! Mitch did a great job!
The technician was very knowledgeable and professional. Mitch took the time to explain the process and answer my questions.
I was pleased with the quality of the cleaning done, as well as how friendly the ZeroRez technician was who did the service - he even helped reccommend some tips for keeping my carpets and couches clean in the future (which isn't easy with pets!) I really appreciated that extra above and beyond care.
Decent price and carpet clean

The technician was very personable as was the girl whom I spoke to on the telephone. The carpet came out so much cleaner.