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based on 26424 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
communication, professionalism, pricing specials
This was the second time I used Zerorez for carpet cleaning and love the fact that they are always early. A courtesy call asking if they can come early is always greatly appreciated. I was unable to be there and was happy when Ben offered to move some furniture around. My father is elderly and couldn't do it himself and it was a great help to have Ben there. Thanks again for providing excellent customer service. I will be a customer for life!!
Cleanliness of carpet.
The technician, Ben, was very, very good. Your scheduling and pre-visit was excellent but after the carpet dried, I found numerous "spots" that did not come out with the cleaning. I hand cleaned them and they all came out. Your people are excellent but I now question the effectiveness of the cleaning process. This was my second time to use you. I don't remember any issues with the first cleaning a couple of years ago and hope for the franchisee's sake that the process is solid and effective and that my recent experience was an anomaly. I wish the Jacksonville franchise the best!
Thre result is great. Keenan from Zerorez is polite and did a great job to clean my carpet. I have another appointment with Zerorez on May 28th. Hope he will be the one who come to clean my old carpet.
Punctu.al, polite, and excellent service
Clean smell
doesn't leave the carpets and tile floors so wet and does a great cleaning job.
BRAD...his professionalism and knowledge combined with the effective products he used made, made the job results excellent.
The professionalism, the attention to detail, the care, the dedication, the use of non-heavy chemicals, the speed, and above all the look-like-new results!!!!
BESST RESULTS OF ANY COMPANY USED
The TIME your technician took to do the job right was spot on!
Products cleaned well, did not leave a strong odor, and dried quickly
The carpets were clean, odor free and dry the next morning.
I like it is steam cleaning without a lot of chemicals. Very speedy and reasonable price
Timeliness and professionalism. Robert did an amazing job. The communication between the office, technician and myself was excellent.
Love the orange smell. Love the non toxic nature of the cleaning products. The technician was helpful, pleasant and efficient. The price was quoted before the service was started and was as expected and reasonable.
Robert was a very considerate worker and explained everything. The job was concise and performed very professionally. I will recommend and request Robert for all future jobs.
Thank you for your excellent work,
L White
Your tech was very thorough and explained procedures well.
You have successive removed all my stubborn stains.
Thanks
Everyone was very nice from the first call to gather information until the gentleman who cleaned the carpet left. All individuals seemed quite knowledgeable.
Keegan, our service technician was friendly and professional. He dd an excellent job!
The people that came to the house were professional and very thorough. I have already recommended them to several people.
smell - no residue - and Mitch was very nice & knowledable - he did a great job
VERY NICE YOUNG MEN WHO CAME TO DO THE SERVICE. AFTER HEAVY USE BY MY TWO DOGS, MY SOFAS LOOK BRAND NEW AGAIN.
Natalie gave my husband prices on the phone, but when Ben, the tech, arrived, he kept increasing Natalie's quotes. It was almost like a true "bait and switch" deal. He kept telling me that there would be an extra charge for this and for that, etc.
When some of the rugs dried, the original stains suddenly became apparent again. If Zerorez means there are no spots or residue left, that was not the case with our carpets.
We think it us up to you to tell us what you can do to make things right, not us telling you and then be given reasons why it is not possible.
Zerorez does a great job, comes out quickly after calling.
I recently bought a used sofa and loveseat at an estate sale. They are in great condition, but I could see that they were a bit dirty. Your technician did a fantastic job cleaning them and they look so much better than I could have imagined.
Technician backed truck up to garage door and heat from truck exhaust burned large shrub next to roll up garage door. Do not know if this large landscape plant will recover. Badly burned. Also, left much staining on driveway from water. Don't know what he emptied or spilled, but it resulted in stains on concrete. Wanted clean floors, but not at cost of my landscape that I have spent considerable money and time on.